To add insult to injury, after spending the extra cash on the Gold Edition, it finally came in the mail the other day (I'm in Australia) and it wasn't even packaged securely.
There was no bubble wrap to protect the box, and as a result it is torn and damaged. And on top Stardock will not pay to have the item sent back to them. It is at my cost they say! They will replace the item itself but i foot the postage bill.
They even go so far as to say because i live in Australia i should expect some damage to the product! What did i pay handling for when all i got was shipping. All this from a company i had come to respect over the last 18 months. Why would i expect a second box to arrive safely when they couldn't do it right the first time?
Sorry to say Stardock, you really dropped the ball on this issue.
But in life you learn what battles are the right ones to fight (and this, my friends, is not one of them).
Quite true. The customer service i received was rather lacking in any imaginative excuses and it was obvious they plainly just did not care. May answer to all this, i will support this site and this game, but i won't be purchasing another Stardock product until this facet of their game has been lifted.