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DarkXenicus
DarkXenicus
Join Date 04/2006
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Registered DA but can't download - help!

February 14, 2007 5:15:28 PM from GalCiv II ForumsGalCiv II Forums
As above. I've bought it, registered it but SDC won't allow me to download it, just has a "purchase button" next to it.

I first raised this with support on Sunday night. It's now Wednesday I've heard nothing on this issue and I still can't play. Im annoyed to say the least.

Have the latest version of SDC.

Thanks.
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DarkXenicus
kryo
Join Date 05/2003
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Reply #1 February 14, 2007 5:42:49 PM
from GalCiv II ForumsGalCiv II Forums
I've asked support to look at your ticket before they leave for the day.
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DarkXenicus
DarkXenicus
Join Date 04/2006
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Reply #2 February 14, 2007 5:50:37 PM
from GalCiv II ForumsGalCiv II Forums
Got a response 5 minutes ago. I am the squeeky wheel.

Thanks kryo.
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DarkXenicus
_02
Join Date 01/2007
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Reply #3 February 14, 2007 6:59:08 PM
from GalCiv II ForumsGalCiv II Forums
Ahh! the same thing is happening to me! I cannot download it, it just says "purchase"!
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DarkXenicus
kryo
Join Date 05/2003
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Reply #4 February 14, 2007 7:18:41 PM
from GalCiv II ForumsGalCiv II Forums
Ahh! the same thing is happening to me! I cannot download it, it just says "purchase"!


If you haven't contacted support@stardock.com yet, do so.

A word of advice: apparently if you send additional messages to support, rather than 'bumping' yout ticket, it does the exact opposite. The support system shows those tickets that have not had any activity (on either end) in the longest time first, so repeatedly mailing them actually reduces the chances they'll get to your ticket (since it pushes you to the bottom of the queue).
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