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Zaekyr
Zaekyr
Join Date 05/2006
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I HAVE A SERIOUS PROBLEM!!!

May 22, 2006 2:24:32 PM from GalCiv II ForumsGalCiv II Forums
I don't have a Registration key anywhere. There's nothing on the jewel case or in the box or in the manual. I have looked everywhere to find it but it seems I got screwed somehow.
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Zaekyr
Marcathonas
Join Date 01/2006
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Reply #1 May 22, 2006 2:26:21 PM
from GalCiv II ForumsGalCiv II Forums
Firstly, what region are you from? That'll help us figure out where it's going to be. Europeans have it on the back of the manual somewhere, don't know about America.
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Zaekyr
Bichur
Join Date 10/2003
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Reply #2 May 22, 2006 2:30:57 PM
from Stardock ForumsStardock Forums
Secondly where did you buy it from?
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Zaekyr
Doomfest23
Join Date 05/2006
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Reply #3 May 22, 2006 2:32:00 PM
from GalCiv II ForumsGalCiv II Forums
American editions have it on the cd case when purchased from Walmart
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Zaekyr
Zaekyr
Join Date 05/2006
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Reply #4 May 22, 2006 2:49:17 PM
from GalCiv II ForumsGalCiv II Forums
I bought it at Best Buy in Saginaw, MI. where I live. And to let you know I am an avid gamer and very much used to using CD keys I didn't really look for it when I first opened the package cause I figured I would fish it out once it was requested. But it reffered to the jewel case and nothing was there on the case or cellophane it was wrapped in. Then I figured that like most packaging it would be in or most probably on the back of the manual.But it wasn't there either.Then to make sure I checked inside the box. But there is nothing with a reasonable number on it. AArrggghh.
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Zaekyr
Doomfest23
Join Date 05/2006
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Reply #5 May 22, 2006 2:52:03 PM
from GalCiv II ForumsGalCiv II Forums
Have you tried returning it? They may or not trade it in for another copy.
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Zaekyr
Bichur
Join Date 10/2003
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Reply #6 May 22, 2006 2:55:50 PM
from Stardock ForumsStardock Forums
also find out if it was a previously returned copy.
from what i understand, the serial is for the computer to allow updates, not the game and is not transferable (sp?)
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Zaekyr
Tarbo
Join Date 04/2006
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Reply #7 May 22, 2006 2:57:15 PM
from GalCiv II ForumsGalCiv II Forums
Try the labels on the actual CD's themselves. If I recall correctly, my CD-key was on the second CD, but it might have been the first. It was printed right on it.

But I wrote it down elsewhere in case something happens to the CD and I would have to download it. That would be a very bad moment to realize my key is on the CD I lost. And I would feel like an idiot.

So copy it down somewhere. You'll wish you had once you need it.
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Zaekyr
Zaekyr
Join Date 05/2006
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Reply #8 May 22, 2006 2:57:44 PM
from GalCiv II ForumsGalCiv II Forums
The cellophane was intact but I suppose that could be duplicated.Problem is it won't let me play the game without one and I don't want to make one up.
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Zaekyr
Doomfest23
Join Date 05/2006
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Reply #9 May 22, 2006 3:06:13 PM
from GalCiv II ForumsGalCiv II Forums
It won't let you play? I was too lazy to enter mine when I first got the game and it let me play. I entered it a week later.
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Zaekyr
Zaekyr
Join Date 05/2006
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Reply #10 May 22, 2006 3:08:22 PM
from GalCiv II ForumsGalCiv II Forums
By the way sorry about the double post but after posting the first time I didn't see it come up anywhere. Looks like the only choice I have is try to exchange it at Best Buy. But I don't know if the key is just a Registration key or CD key,Cause if it's a CD key I'll have to go thru the uninstall and reinstall all over again and I HATE doing that.
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Zaekyr
Zaekyr
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Reply #11 May 22, 2006 3:12:18 PM
from GalCiv II ForumsGalCiv II Forums
Nope,it won't let me play.When I hit the play button it goes to a Stardock Product Activation window where I am supposed to input my E-mail which I can, then the Registration code but I don't have one.
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Zaekyr
Zaekyr
Join Date 05/2006
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Reply #12 May 22, 2006 3:24:27 PM
from GalCiv II ForumsGalCiv II Forums
This sucks I just bought and installed a game I can't even play because I cannot activate it. I hope this can get fixed.
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Zaekyr
Drengin
Join Date 09/2003
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Reply #13 May 22, 2006 3:41:14 PM
from GalCiv II ForumsGalCiv II Forums
Zaekyr you need to contact support@stardock.com with full details on where and when you purchased the game. They will more than likely require some sort of 'proof of purchase' so it would be good to have this if they ask for it. The guys at support are really helpfull and should have you running in no time.

DG
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Zaekyr
Zaekyr
Join Date 05/2006
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Reply #14 May 22, 2006 4:00:50 PM
from GalCiv II ForumsGalCiv II Forums
I have recently done that and I'm waiting for a response but this is a very frustrating thing. It's obvious that it is an error of the packagers i.e. someone in the process forgot to put the sticker on the case. But that just seems like the stupidest of mistakes and my usual kind of luck. I also have the feeling that stardock support will tell me to try to return it to the retailer for exchange and that shouldn't be a problem cause they are good here.(not many crafty software pirates in my area). My only problem is the hassle,...........Go back to the store-get replacement-come back and uninstall the game, then reinstall with new CD's.What a pain in the ass.
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Zaekyr
Zaekyr
Join Date 05/2006
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Reply #15 May 22, 2006 4:03:29 PM
from GalCiv II ForumsGalCiv II Forums
Thanks guys for your replies and input though it's nice to see community support.
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Zaekyr
Frogboy
Join Date 03/2001
+2419 sdemperor
Reply #16 May 22, 2006 4:25:20 PM
from GalCiv II ForumsGalCiv II Forums

Another option if you're feeling really adventurous would be to drive over to Stardock and get a new one - we're located about an hour south of you in Plymouth MI.  Probably the only game you've bought that was made in Michigan (other than maybe Descent ).

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Zaekyr
WarEagle
Join Date 03/2006
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Reply #17 May 22, 2006 4:26:29 PM
from GalCiv II ForumsGalCiv II Forums
The softwareactivation comes with the latest update, you could deinstall it (not delete) and then reinstall it without patching it. You should get a 1.0x-release and this release doesn't have any activation.
Shure you'll have some bugsm but at least you can play until the problem is solved.
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Zaekyr
Suralle
Join Date 07/2004
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Reply #18 May 22, 2006 4:30:30 PM
from GalCiv II ForumsGalCiv II Forums
Another option if you're feeling really adventurous would be to drive over to Stardock and get a new one - we're located about an hour south of you in Plymouth MI.


Plus I bet if you got there at a good time you could get a peak at some cool new stuff the folks are working on... if you asked nicely.

Well, I know I would ask nicely, heck I may even peform unnatural... er uhm. Lets just keep it at asking nicely.

W/R
Suralle
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Zaekyr
Zaekyr
Join Date 05/2006
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Reply #19 May 22, 2006 5:41:03 PM
from GalCiv II ForumsGalCiv II Forums
That sounds like an offer to me. I'd love to travel down there if I could get a look at your studio and see the nuts and bolts of development. Though it is actually more like a two hour drive.I used to drive semi-truck for a living so I kinda know where your at. I drove for a trucking company based in Plymouth called Superior Motor Freight (SMF) and sometimes picked loads up from there as well.I just had no idea Stardock was located in Plymouth. Right on Beck rd. too.
If it is just a matter of getting my discs replaced though I will stick with the trip to Best Buy since it is only three miles away. It would be kinda expensive otherwise.
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Zaekyr
Moosetek13
Join Date 03/2006
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Reply #20 May 22, 2006 8:40:15 PM
from GalCiv II ForumsGalCiv II Forums
I also bought mine at a Best Buy. My number is located on a sticker on the back of the jewel case.
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Zaekyr
Zaekyr
Join Date 05/2006
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Reply #21 May 25, 2006 12:33:51 PM
from GalCiv II ForumsGalCiv II Forums
Problem solved. Returned it at Best Buy.Benn playing it ever since .It's alot like Civ 4 in the sense that you always want to play "one more turn". Awesome
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Zaekyr
Meglobob
Join Date 11/2003
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Reply #22 May 25, 2006 1:18:28 PM
from GalCiv II ForumsGalCiv II Forums
Ahhhhh.......a happy ending.......
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Zaekyr
Spaxspore
Join Date 07/2004
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Reply #23 May 25, 2006 3:23:46 PM
from GalCiv II ForumsGalCiv II Forums
Makes you feel warm and fuzzy downstairs
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Zaekyr
whismerhill
Join Date 03/2006
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Reply #24 May 27, 2006 2:51:05 AM
from GalCiv II ForumsGalCiv II Forums
Another option if you're feeling really adventurous would be to drive over to Stardock and get a new one - we're located about an hour south of you in Plymouth MI. Probably the only game you've bought that was made in Michigan (other than maybe Descent ).


seriously guys !
did you ever saw one company offer that option to someone besides STARDOCK ?
even though some of us may not be happy with the updates released & features, ai, bugs left or whatever ...
I never saw someone so kind & open with its customers

and that's really cool
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