In my case (bought from play.com) a 0 in the serial number was actually an o. Try to see.
Funkybax
I have the same problem and I've bought galciv2 from play.com UK.
Yes, from play.com 7 days from my first s.o.s.
Me too...sic. Maybe one daaaay I can plaaay so my money were not thrown awaaay..... 6 days from my first s.o.s.
1 I'm an old gal civ I player and I've forgot to have an account, so I have opened another one. Sic. 2 I live in Europe so I've bought the collector edition and I've only a serial number. Sic. Sic. 3 Now I have two account with two different email. Sic. Sic. Sic. So when I try to download the patch and the bonus files it say to me in order that my serial file doesn't exist, that I have two email for the same person. So.... bye,bye. What I have to do? Please help m
Me too have the two accounts problem and no response to my emails. More I've bought in Europe and I have only a serial number.
1 I'm an old gal civ I player and I've forgot to have an account, so I have opened another one. Sic. 2 I live in Europe so I've bought the collector edition and I've only a serial number. Sic. Sic. 3 Now I have two account with two different email. Sic. Sic. Sic. So when I try to download the patch and the bonus files it say to me in order that my serial file doesn't exist, that I have two email for the same person. So.... bye,bye. What I have to do? Please help m