Rosco_P

Please contact [email protected] with your serial number, and we should be able to sort it out for you.

I don't see any tickets under your email address, so most likely it got filtered for one reason or another. Try creating a ticket directly through our support system: https://esupport.stardock.com/index.php?_m=tickets&_a=submit

If kryo's tip doesn't help, give us a shout at [email protected]

When you do, send in the debug.err file as an attachment so we can take a look at it with the proper formatting.

You can use Impulse (Stardock's digital distribution software) to download your game. Impulse will give you the ability to resume downloads, as well as notify you when updates are available, and prompt to update. It will also automatically activate any of our products you install. You may download Impulse here: http://www.impulsedriven.com/impulse_setup_full.exe . Once you've logged in with your Imp

We use MD5 error checking to make sure the files you download don't get corrupted somewhere along the way. The way MD5 works (and this is an over simplication, I'll grant you, but it works for our purposes), is similar to taking a sentence, assigning number values to each letter (a=1, b=2, etc), and adding up the corresponding numbers to get a sum. That's your "MD5" (though the real MD5 creates a much more unique signature than that). Then tell someone that sentence, and hav

TOV: Just in case someone else is having the same problem as you, would you mind posting your fix?