Starkiller

every time i try to download the collectors edition extras from the website www.galciv2.com it will download to about 90% then it says that it finishes and when i go to have it install it tells me all the data is not there and it is still missing about 10% of the information. how can i fix this and get the collectors editon stuff.

i keep trying to download the updates for the Collectors Edition and it constantly stops download while it is not finished tho it says that it is. so i never end up with more than 20% the download i am supposed to have and it won't update the game. is this game, internet or computer problem