avmf8 avmf8

Why ca't I get a person when I call the tech support line?

Why ca't I get a person when I call the tech support line?

I called tech support during business hours and I cannot get a person all I get is a stupid message saying no one is available to take my call. I called in business hours I have been trying since 9 am to get through to someone and cannot. That is insane it should not take that much work to get a tech support agent to help me.
58,964 views 70 replies
Reply #26 Top
Heh
Reply #27 Top
no ... No .. NO! I'm not going to say anything!
Reply #28 Top
I reported you for that uncalled for comment at the end.


Line removed by Admin.


See, Stardock provides speedy support!


Reply #29 Top

Has it occurred to you that Frogboy gets hundreds of PMs, and maybe he hasn't gotten around to reading yours? He's the CEO of Stardock, and a busy guy. And yes, yesterday was a national holiday in the USA. People don't work on Memorial Day here, deal with it.

Do me a favor, avmf8. This Christmas try e-mailing Bill Gates to get tech support from him. Get back to me when he replies.

In all serious, if you need help make a post in the Bug Reports forum. The developers are great about responding to posts and helping you out. They go to great lengths to make sure their product runs well for everybody; much greater lengths than any developer I've ever seen.

In the meantime, [Line removed by Admin.]




I reported you for that uncalled for comment at the end. There is no need for you to be a dick about it. Plus how am I supposed to know it is memorial day in a country I don't live in?


So you don't remember something called World War II? You Know... when the USA had to save the world from Nazi facism, We in USA, like to take 1 day of a 365 day year to remember things like that so they don't happen again. We honor our fallen heros of Wars current and past... because they gave their life for the Freedom of our country and probably yours, so have some respect, you can play with your video game tomorrow... just be thankfull you have one to play.
Reply #30 Top
So you don't remember something called World War II? You Know... when the USA had to save the world from Nazi facism, We in USA, like to take 1 day of a 365 day year to remember things like that so they don't happen again. We honor our fallen heros of Wars current and past... because they gave their life for the Freedom of our country and probably yours, so have some respect, you can play with your video game tomorrow... just be thankfull you have one to play.


Err, I'm all for respecting Memorial Day, and the part the United States played in WWII, but please remember that, despite what Hollywood would have you believe, many other nations fought against the Nazis, and long before the United States decided to join the fray. You certainly did not win the war all by yourselves.

You want us to respect the part you played, and that's reasonable, but please don't disrespect the role that everyone else played at the same time.

It's also not reasonable to expect people from other countries to know when Memorial Day is. I mean, why would we? Do you know when our holidays are?
Reply #31 Top
Nobody criticized him for not knowing it was Memorial Day. That's completely understandable.
Reply #32 Top
No, he's being criticized for being an unrepentent jackass.

Reply #33 Top

No, he's being criticized for being an unrepentent jackass.




It is not that I am impatient it is the fact I did not know it was memorial day in the states. They could have changed there phone message to say closed for memorial day and they chose not to. So I tried over and over to get someone not knowing that it was a us holiday. So really this ended up costing me money. When really I think it should say that in there message. Or they could simply have a message saying they are closed. Any one who has critisized me I have one question for you. Do you know when remeberance day is? Also it is more than critisism what some other posters have done. Even a admin agreed with me that what one poster said was un appropriate. Not once did I say some obsene thing to any poster. Even this poster look how he goes right to insulting me. Tell me does insulting me really help matters at all? Not once did I call someone a jackass or what that other poster called me.

oh and might I add the user who sent me a hate email from address *********@hotmail.com I hope you like spam because I am going to go all over and sign up you're email for a whole ton of spam. So if you get a huge increase in you're spam emails it was me.
Reply #34 Top
No-one cares if you were or were not obscene, jackass! Your disrespect was enough.

And this pleading of yours saying that,
I did not know it was memorial day in the states.
is horse shit.

Within 10 mins of posting this thread you knew that it was memorial day and you stated you did not care, i quote,

Well I don't care if its memorial day they sever more than the US so they should not be closed. They said monday to friday and this is Monday so they should be open. I do not live in the Us so I should not be affected by that.


So you have zero excuses. You cannot whinge and whine your way out. You are guilty as charged for being a pretentious self absorbed fraktard! Poor you, it cost you money, it is only your naivety that has cost you anything, and your arrogant attitude that has cost you any respect!

He seen my PM and did not respond
Prove it.

Insulting you sure helps me....

Reply #35 Top
Well I don't care if its memorial day they sever more than the US so they should not be closed. They said monday to friday and this is Monday so they should be open. I do not live in the Us so I should not be affected by that.


I think it's the post above that you are being roundly mocked for, avmf8, and rightly so.

However, I agree with you that Stardock should probably have changed their phone message to indicate that it was Memorial Day. That said, it was probably just a simple oversight on their part, and not really a big deal.

Despite this, I think you'll find that Stardock is, in general, far more responsive to their customers than most companies are, both in their customer service, their continued attention to this great game and their philosophy on copy protection.
Reply #36 Top
So you don't remember something called World War II? You Know... when the USA had to save the world from Nazi facism, We in USA, like to take 1 day of a 365 day year to remember things like that so they don't happen again. We honor our fallen heros of Wars current and past... because they gave their life for the Freedom of our country and probably yours, so have some respect, you can play with your video game tomorrow... just be thankfull you have one to play.


Err, I'm all for respecting Memorial Day, and the part the United States played in WWII, but please remember that, despite what Hollywood would have you believe, many other nations fought against the Nazis, and long before the United States decided to join the fray. You certainly did not win the war all by yourselves.

You want us to respect the part you played, and that's reasonable, but please don't disrespect the role that everyone else played at the same time.

It's also not reasonable to expect people from other countries to know when Memorial Day is. I mean, why would we? Do you know when our holidays are?


I have got say, i must agree with Ghost here. Your point was somewhat valid luckyirishguy, but maybe the heat of this topic got to you, as you went a little overboard. No disrespect but it came off a little elitist. Saying that the USA saved the world is as disrespectful to those who fought and died in WWII for all nations, as the op's thoughts on memorial day. I didn't know when memorial day was, but i knew of it.

Here in Australia we have A.N.Z.A.C. Day and Rememberance Day to commemorate those who have gone before, just like Memorial Day. I will acknowledge that the USA did do alot for the allied cause, more than any other nation, and that without their help the war may have dragged on far longer. Please remember that the resolve of other allied nations was just as strong and so is our pride.

Again, no disrespect to you, i'll assume you were just trying to illustrate your point to the jackass and the heat of the moment got to you
Reply #37 Top
I think I'm too late to the party here to post anything really meaningful.

Suffice it to say that, even if you feel you're entitled to something, posting whiny, insulting, and/or accusatory comments on a message board isn't going to get your issue resolved any faster. Do you think you're the only one who's ever had problems with their PC games? Look around, everyone on this board is a PC gamer.

I agree that you shouldn't have to wait an unreasonable amount of time for tech support, but being patient for a day or two isn't really a big deal unless you have serious issues with instant need gratification. "I can't play the game! I gotta call support! Oh no, no one there! I'm going to PM this developer who's online! I'm watching for a response! He's not responding! Now I'm going to make a snarky post!"

I mean, do you realize how that looks? If a phone call or a message board post don't work to get you support, send an email and check back the next day. Don't just fly into a rage because no one bent over backwards to help you on command.
Reply #38 Top

I think I'm too late to the party here to post anything really meaningful.

Suffice it to say that, even if you feel you're entitled to something, posting whiny, insulting, and/or accusatory comments on a message board isn't going to get your issue resolved any faster. Do you think you're the only one who's ever had problems with their PC games? Look around, everyone on this board is a PC gamer.

I agree that you shouldn't have to wait an unreasonable amount of time for tech support, but being patient for a day or two isn't really a big deal unless you have serious issues with instant need gratification. "I can't play the game! I gotta call support! Oh no, no one there! I'm going to PM this developer who's online! I'm watching for a response! He's not responding! Now I'm going to make a snarky post!"

I mean, do you realize how that looks? If a phone call or a message board post don't work to get you support, send an email and check back the next day. Don't just fly into a rage because no one bent over backwards to help you on command.


Still I do not deserve having people insult me and send me hate email. No where in my posts did I directly insult any one. Yet so many posters have attacked me. Well let me ask you all something. Would you not get tired of buying game after game and have it not work? Allot of times I buy games where I meet and exceed the reccomended specs of the game and yet for some reasons some games won't work. I know it's not my PC I took it to a PC store to have it checked to see if there is something wrong with it and yet there is not.

Yet i keep getting games that for some reason in spite of me will not work properly. I have a fair size collection of games that never worked for me and there is no explaination for it. If you buy a game and tech support for it cannot help you out you cannot return a game. So I have waisted quite a bit of money on games that won't work. So excuse me for not being in a good mood about it. Still that does not give other posters the right to insult me and send me hate emails and all that crap. It gets to you after a while when you buy game after game for fun and all you get is having to try fixing it instead of playing it.
Reply #39 Top
We have all the right in the world to insult you after you have disrespected a holiday remembering those who fought and died for the free speech that you have been using, though not very smartly.

Ok so the games don't work. And your pc is fine. Then i'd suggest it is the loser using the pc that doesn't know his pc from his boyfriends undies.

No-one cares for your problems, you have insulted many a people by your disrespect of a national holiday, not by direct personal attacks. Do not try and say you are the innocent victim of hate mail or negative posts.

Your attitude here is obvious and our collective hate for just as much.

Pack your game up, box it with your pc and jam it up your ass, i'm sick of you whining when you are the prick that has the problem not us.

Why o' why was wheel banned? He would rip this guy a new one just to tear him apart again.....
Reply #40 Top
This was one funny thread, Oh and ghostwes you only want a pony? why not a horse  And Neilo You're gonna get in trouuuble.  And I don't think anybody works on holidays I did'nt last week in Canada for Victoria day
Reply #41 Top
And Neilo You're gonna get in trouuuble.


Yea man i know. Thing is if he keeps goin the worse is yet to come. I really hate people who do wrong then back pedal instead of owning the frak up and being a man.

Especially when his wrong doing is the disrespect of a national holiday that remembers the fallen heroes of our past.....
Reply #42 Top
Neilo:

Just drop it. Being a jerk yourself doesn't help matters a bit, and you already know where wheel's path leads. As others have shown it is not hard at all to discuss the issue calmly.


avmf8:

If you have problems with another user harrassing you, forward the message in question to me. Trying to get revenge is only going to make matters worse.
Reply #43 Top

So you don't remember something called World War II? You Know... when the USA had to save the world from Nazi facism, We in USA, like to take 1 day of a 365 day year to remember things like that so they don't happen again. We honor our fallen heros of Wars current and past... because they gave their life for the Freedom of our country and probably yours, so have some respect, you can play with your video game tomorrow... just be thankfull you have one to play.


Oh oh oh I'll take the bait!!!

1. Russian won WW2.
2. The USA was what? 3 years late to the party?

Thank you and good night!
Reply #44 Top

Neilo:

Just drop it. Being a jerk yourself doesn't help matters a bit, and you already know where wheel's path leads. As others have shown it is not hard at all to discuss the issue calmly.


avmf8:

If you have problems with another user harrassing you, forward the message in question to me. Trying to get revenge is only going to make matters worse.


Oh I am also reporting Neilo for his post as that is uncalled for. You talk about me saying I am acting like a jerk yet you are acting more like a jerk then me. If you are going to be a jerk then you have no right to complain if you feel others are being a jerk.


I can't forward it since it was an email sent directly to me. It was not a PM sent to me. I could only email forward it to you which I cannot do I know i tried it said I could not. I was not disrespecting the holiday I just think that tech support should be open or at very least have a message saying they are closed. So people from other countries do not waste there time on trying to call. Also in Canada they don't close everything down for rememberance day. But nowhere did I ever insult anyone and tell them some of the rude stuff that some of you guys have been saying. Then trying to say I don't know how to use a PC I do know how. Some games just do not work. Most times when I get a game working I have to fix it by myself. I think anyone else in my situation would be mad to if they bought many games that did not work right. Some of these games I even went as far as to have a PC technician come in to get the games to work and even they could not. IF even a professional for fixing computers cannot get it to work then that is a big problem. So I am frustrated about it I was going to appologise but now I am not. Not with other posters that have been a total prick to me.
Reply #45 Top

Okay guys, let's settle down.

avfm: I did not see your PM until yesterday at which point it was outdated.  I get literally dozens of PMs per day and I don't generally get a chance to read them very quickly because I'm short of time.

Generally speaking, phone support is not the best way to get technical support. You're much better off either emailing tech support or just asking on the forums where someone is likely to answer your question right away.

As far as I can tell, you have never even said what problem you were having that required phone support.

Reply #46 Top
avfm: Don't send me private message's, have the gut's to say what you have to say here in the public eye.

You wrote,

"Who the hell do you think you are to go around and insult me? You have no right to start flying off the handle at me. Mentioning that you don't like it is fine but you are out of line with what you are doing. Waht do you hope to acomplish by doing that. You think I am being a jerk so you decide to go and act like a bigger jerk. Comming off as a ajerk is still not as bad as acting like a jerk on purpose."

I am someone who sees' the direct result of physical and emotional injuries from WWII and Vietnam every day. For you to then come in here on your high horse simply because you failed to get tech support and insult a commemorative holiday honoring those who had the guts to get out there and fight for freedom, is a far bigger insult than you being called a jerk/jackass.

You are constantly pleading how you are being insulted. Do you live under a rock? Has no-one called you a name before? Get a sense of realism and consequence.You were the one flying off the handle,You were the one accusing Frogboy of iggnorance. You are the one acting like a little kid...

("-------------------------------------------------------") I choose to delete what i wrote here in the interesting of disscusing this calmly.

You have shown nothing but disrespect from the moment you first posted, why, for the love of god, would you then expect us to be completely polite and courteous to you.

Me acting like a jerk? Fine i'll wear that. But unlike you i feel i have justification for what i have said, though over the top it may have been, it all rings true. As for your jerk like behaviour....well short of pointing out the obvious, but if it looks like a jerk and walks like a jerk..........

In the future, don't try and punk me out by pm'ing me in the hope i what? Stop this argument? Argue with you in private? No chance. Anything i have to say i will say within plain sight of Kryo and the like. Trying to goad me into insulting you in a private pm so that you can report that as well....well that's just plain cowardice.

/said in the most calmest of tones\



Reply #47 Top
Neilo from a buddy please simmer down just a little. Avfm8 stop being a baby! Damn now I'm probably in trouble. And I dont remeber the States saving the world. What an insult to all the veterans in the rest of the world.
Reply #48 Top


So you don't remember something called World War II? You Know... when the USA had to save the world from Nazi facism, We in USA, like to take 1 day of a 365 day year to remember things like that so they don't happen again. We honor our fallen heros of Wars current and past... because they gave their life for the Freedom of our country and probably yours, so have some respect, you can play with your video game tomorrow... just be thankfull you have one to play.


Oh oh oh I'll take the bait!!!

1. Russian won WW2.
2. The USA was what? 3 years late to the party?

Thank you and good night!



Russia kicked some butt in WW2 for sure. I was reading this thread thinking that and you got to the punch before me. WW2 history is really cool btw for anyone who doesn't know much about it you should learn it, it explains a lot about why the world is the way it is today and has got to be more fun than causing drama for frogboy.
Reply #49 Top
Neilo from a buddy please simmer down just a little.


I thought i did in the last post, or at least i tried. Thanks for the kick in the pants mate, i'll try harder.

Reply #50 Top
Now, now. The Soviet's sure did whoop some ass, and boy didn't they have an axe to grind too. But remember the Soviets mainly only fought the Nazi's. Not till the end of the war, the last few weeks, that the Soviets actually declared war on the Japanese. The US and the Australians were fighting the Japanese for many more years than the Soviets were fighting the Nazi's without the US. If i remember correctly, the Nazi's attacked the Red Army in 1941, so that makes it 4 years of war between the Nazi's and Soviet's. That very same year the US entered the war so 4 years for them. (i know it is maybe closer to 3 and a half years).

Now the US was at war with the Japanese for 4 years, and the Soviets were at war with the japanese for...less than 6 months.

Now i'm am not taking anything away from any of the allies, but the Soviets did not win WWII. If any nation deserves extra credit, i would say that it be the British. They fought longer than any other of the allies and done a damn good job holding down Hitler that he felt the need to expand east.

I don't think we could trivalize the efforts of any of the allies in WWII as they all had great success and even greater hardship in those 6 horrible years.

Every nation played their part and i'm not sure the war could have been won without any one of them......