Why ca't I get a person when I call the tech support line?

It's Memorial Day, a national holiday in the US, where Stardock is located. That's probably the reason no one's around today.

Well I don't care if its memorial day they sever more than the US so they should not be closed. They said monday to friday and this is Monday so they should be open. I do not live in the Us so I should not be affected by that.

If they are closed why did I see a stardock rep on? the guy that was on was frogboy. I sent him a Pm and he rudely ignored it.

I am sure you are not the only one who has PM'd frogboy today and I am sure he has other things to take care of. Just because he did not respond ASAP does not mean he didn't get or read your message. Patience is a virtue.

Maybe he is taking personal time because he loves the game (that's what I'm doing). Maybe he ignored it because you've been acting like a spoiled four year old all day. Life is full of questions...

Indeed. I remember he was in the airport once waiting to go on holiday, and used his laptop to come on here and post some news for us.

Dude, send them an e-mail and be patient. You're not gonna die so quit whining.

I remember when he was giving updates from the hospital when his kid was being born, now THAT'S dedication!

I'm sure holidays don't count as "Normal Business Hours" .

Whatever it is, is going to have to wait a day.

*plays worlds tiniest violin*

Frogboy - Brad Wardell - is the CEO. He is not support.

The US already has the lowest average number of holidays in the developed world. Stardock tries to give their employees a reasonable number, because often people want to spend time with their families.

Now that is uncalled for saying I am acting like a 12 year old. that is not the case I am just getting tired of paying for games to only have issues with a game and have trouble getting tech support for it. I had nothing but issues with this game since I bought it. Also I was not rude in my PM yet he did not answer it. They are supposed to be there to help people with problems and he was on. He seen my PM and did not respond. Twice he was on he did not answer it and he still has not. I even sent a email to tech support about my issue and they still have not responded. I bet when they do theemail will be all useless stuff. That is normally what the first email is like with any tech support place.

Some countries have what are called public holidays where people don't go to work. For example in Australia we have the Queens Birthday, Anzac Day, Australia Day, Melbourne Cup Day, New Years, Good Friday, the list goes on. At least you don't have to speak to Indians you can barely understand when you do finally get through to support. Judging from your me, me, me attitude and your use of grammar in your most recent post I would have to agree with Feud's sentiments. When you email support you get issued a support ticket and they're processed in the order they're given out. Frogboy shouldn't have to respond on a holiday, the fact he was even on shows his commitment to the game and this forum.
BTW, which if any patch do you have installed and whats the problem you're encountering.

Frogboy don't have to respond at all - he is not support. I certainly would ignore it on my holiday.

This is absurd, I agree. Frogboy should be personally on call 24-7 to help anyone who ever bought this game, regardless of petty concerns like Memorial Day, being with one's family, or sleeping. He should also come over to my house in Canada and help me with the game -- I'm having a lot of problems against the Korath on Crippling level. I demand it! Any less is unprofessional!

Oh, I also want a pony.

Has it occurred to you that Frogboy gets hundreds of PMs, and maybe he hasn't gotten around to reading yours? He's the CEO of Stardock, and a busy guy. And yes, yesterday was a national holiday in the USA. People don't work on Memorial Day here, deal with it.

Do me a favor, avmf8. This Christmas try e-mailing Bill Gates to get tech support from him. Get back to me when he replies.

In all serious, if you need help make a post in the Bug Reports forum. The developers are great about responding to posts and helping you out. They go to great lengths to make sure their product runs well for everybody; much greater lengths than any developer I've ever seen.

In the meantime, [Line removed by Admin.]

I think we should cancel christmas, so we can get some service ! I mean just to be fair to people living in Ethiopia, who are also playing this game (its a world thing...). So, no more christmas !

btw . reading throught this lot... I think Im gonna move to Australia!

I reported you for that uncalled for comment at the end. There is no need for you to be a dick about it. Plus how am I supposed to know it is memorial day in a country I don't live in?

Heh, reminds me of when I worked in tech support. US customers were always confused we were open on Thanksgiving (not a holiday here in the UK), yet they'd call up on Dec 26th and ask why we were closed the day before. Needless to say, most were PEBKAC instances

You were told about it in the very first reply, two days ago!!!

No excuses.

So you think cause you lay down your cash for a game by Stardock that they are at your immediate disposal? And on top of that you accuse a man that bends over backwards to do updates and tweaks for the game, at no cost, of ignoring you. Like you were told, IT'S A HOLIDAY IN THE STATES AND HE IS PROLLY AT HOME WITH HIS WIFE AND DAUGHTER ENJOYING THE BREAK CHATTING TO FRIENDS!!!

Snot nosed little turds like yourself are always having their little whinge and bitch when they don't even know their head from their ass.

"Hey i will post an annoying thread on this mans site accusing him of stuff...yea that will make him help me...i'm ever sooo smart"

You can take that line, the one Braddock gave you and this one,

Shut your piehole fraktard and get a sense of what life is about!

and you can kindly place them as far up your rectal cavity as allows!


Sorry in advance Kryo......

Now see, we wouldn't have these 'communication' problems if Wheeloffire wasn't banned from this forum, now would we?

Here! Here!

Whether you agree with a USA company taking off for Memorial day is irrelevant. Get over it, or do not buy the game.

avmf8, your first post was innocent enough. A simple misunderstanding. An appropriate reply might have been "oh, I'm sorry, I wasn't aware it was a holiday. My mistake." Nobody would have been offended or angry at such a response, and if they were, they would be a fool. From your second post onward, however, you display a considerable amount of selfishness and arrogance. You don't seem to care that people in other countries may have holidays you don't know about, because you and your problems are so important that you transcend such insignificant events such as holidays. As it is, based on your replies, you fully deserve the posts you have been receiving.

See, Stardock provides speedy support!

LMAO