STICKY: Problems getting the game started? Post here!

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from GalCiv2 Forums

IF you've installed the game and cannot get it to even get into a game, then this is the place.

IF you're able to play the game and run into a problem later, find the other thread to post reports. This thread is only for people who have installed the game and simply can't get it to work for some reason.

If you run into same basic problem such as:

a) Game doesn't load

b) Game causes your computer to catch fire

c) Game formats the hard drives of your neighbor's computer even though it's not connected to the net.

d) Some other basic problem that is keeping the game from running for you.

Then post here.

WE NEED:

1) Your debug.err info (which is located in your GalCiv II directory)

2) Any other info you think is pertinent (such as what you were doing)

ALSO:

MOST COMMON REASONS:

a) You're running your desktop in 16-bit color

or

b) You have ancient video drivers.

Make sure you've updated to the latest version of the game! Click on the downloads links above.

30,460 views 63 replies
Reply #1 from GalCiv2 Forums Top
When I start the game my screen goes black, then I get a cursor for a few seconds, after which I am dumped back to my desktop. I meet or exceed all requirements, although my sound card is a bit long in the tooth but I have had no problems with other games. Error report from the game directory follows. Any ideas? Thanks!

Debug Message: Version v1.0X last updated on: Fri Mar 3 17:16:22 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/4/2006, 15:57:04
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: Athlon
Operating System: Windows 98 (4.10, Build 2222) A
Languages: English (Regional Setting: English)
System Manufacturer: n/a
System Model: n/a
BIOS: n/a
Processor: AMD Athlon(tm) XP 1800+, MMX, 3DNow, ~1.5GHz
Physical Memory: 512MB RAM
Page File: 0MB used, 512MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\Display1
Card Name: RADEON 9600 SERIES
Manufacturer: ATI Tech. - Enhanced
Chip Type: RADEON 9600 Series AGP (0x4150) Rev 0
DAC Type: Internal
Key Device: Enum\PCI\VEN_1002&DEV_4150&SUBSYS_0200174B&REV_00\000800
Display Memory: 127.0 MB
Current Display Mode: 1024 x 768 (32 bit)(optimal refresh rate)
Monitor Name: @View K770
Monitor Max Resolution: 1280,1024
Driver Name: ATI2DRAG.DRV
Driver Version: 4.15.0001.9163
Driver Date: 8/17/2005 21:43:02
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: DS-XG Wave Playback (emulated)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1073&DEV_0010&SUBSYS_00101073&REV_02\BUS_00&DEV_11&FUNC_00
Manufacturer ID: 37
Product ID: 27
Driver Name:
Provider: Guillemot Corporation
Driver Version:
Driver Date:
Type: Emulated
Other Drivers: ydsxg.vxd
Acceleration Level: 0
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Game Compatible Device (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: MODEMWAVE\AOPEN_FM56-PLM_56K_SPEAKERPHONE_PCI_MODEM\PCI&CXT1034&VEN_14F1&DEV_1034&SUBSYS_103414F1&REV_08&BUS_00&DEV_0F&FUNC_0
Manufacturer ID: 1
Product ID: 89
Driver Name:
Provider: AOpen
Driver Version:
Driver Date:
Type: Emulated
Other Drivers: serwave.vxd
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Voice Modem Wave #00 Line (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: MODEMWAVE\AOPEN_FM56-PLM_56K_SPEAKERPHONE_PCI_MODEM\PCI&CXT1034&VEN_14F1&DEV_1034&SUBSYS_103414F1&REV_08&BUS_00&DEV_0F&FUNC_0
Manufacturer ID: 1
Product ID: 81
Driver Name:
Provider: AOpen
Driver Version:
Driver Date:
Type: Emulated
Other Drivers: serwave.vxd
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): RADEON 9600 SERIES
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 0
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 1234dc
Debug Message: Initializing sound card.
Debug Message: Failed to startup Miles Sound System.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Reply #2 from GalCiv2 Forums Top
I am running the game on my laptop which has a 16:9 display and 1024x600 resolution. The graphics chipset is intel 82852. When the game loads, the screen stays black, however, I get an info message that the minimum resolution is 1024x768 - could that be the reason?

I enjoyed the original GalCiv a lot on the go, so I would appreciate any way to make it work with a 1204 or 800x600 resolution.
TouchTasks - Access tasks with ease on Windows touchscreens.
Reply #3 from GalCiv2 Forums Top
I was able to play the game intially when it was released, but now when I formated my pc and reinstalled everything the way it was, and installed the game, I can see the game, the intro and everything, but the image is fuzzy and seems to be "SPLIT".
Here is my DEBUG.ERR file contents

Debug Message: Version v1.0X last updated on: Fri Mar 3 17:16:22 2006
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/4/2006, 20:55:49
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: XEVIOUS
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Compaq nc8000 (DN889A#ABA)
BIOS: EPP runtime BIOS - Version 1.1
Processor: Intel(R) Pentium(R) M processor 1600MHz
Physical Memory: 1024MB RAM
Page File: 853MB used, 10605MB available
Windows Dir: C:\windows


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI MOBILITY RADEON 9600 Series
Manufacturer: ATI Technologies Inc.
Chip Type: MOBILITY RADEON 9600 Series AGP (0x4E50)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4E50&SUBSYS_088C103C&REV_00
Display Memory: 64.0 MB
Current Display Mode: 1400 x 1050 (32 bit) (60Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6436
Driver Date: 5/15/2004 21:29:34
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_24C5&SUBSYS_088C103C&REV_03
Manufacturer ID: 65535
Product ID: 65535
Driver Name: smwdm.sys
Provider: Analog Devices
Driver Version: 5.12.0001.5250
Driver Date: 10/13/2004 14:25:54
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): ATI MOBILITY RADEON 9600 Series
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask \\XSERV\Users\Mohanned\My Documents\My Games\GalCiv2\*.StarSystems
Debug Message: No files found matching mask \\XSERV\Users\Mohanned\My Documents\My Games\GalCiv2\*.raceconfig
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask \\XSERV\Users\Mohanned\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask \\XSERV\Users\Mohanned\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Reply #4 from GalCiv2 Forums Top
Ok, I finally got the game running today. It turns out that during initialization the game might have been defaulting to my fax/modem for sound instead of using my sound card. Anyway, going into the Win98SE control panel and changing the sound playback setting to game compatible device seemed to do the trick. However, it is odd that this is the first time that I have encountered this particular problem. On an unrelated matter, has anyone noticed that the game starts to hang after a couple hours of play? Could be a memory leak.
Reply #5 from GalCiv2 Forums Top
When I try to start the game the screen turns partly black and then freezes. Here is the debug.err file:

--------------------

Debug Message: Version v1.0X last updated on: Fri Mar 3 17:16:22 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/5/2006, 20:54:14
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: AXXXXXXX
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp1.020828-1920)
Languages: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dimension 8400
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A02
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs), ~3.0GHz
Physical Memory: 1022MB RAM
Page File: 263MB used, 2197MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: RADEON X800GT
Manufacturer: ATI Technologies Inc.
Chip Type: RADEON X800 GT (0x554B)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_554B&SUBSYS_03021002&REV_00
Display Memory: 128.0 MB
Current Display Mode: 1280 x 960 (32 bit) (60Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6599
Driver Date: 1/24/2006 22:52:48
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Envy24 Family Audio (WDM)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1412&DEV_1724&SUBSYS_170514C3&REV_01
Manufacturer ID: 1
Product ID: 100
Driver Name: Envy24HF.sys
Provider: VIA - IC Ensemble, Inc.
Driver Version: 5.12.0001.3644
Driver Date: 11/25/2004 21:55:18
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: ReplayRadio driver playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 0
Product ID: 0
Driver Name:
Provider:
Driver Version:
Driver Date:
Type: Emulated
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: SoundMAX Digital Audio
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_8086&DEV_266E&SUBSYS_01771028&REV_03
Manufacturer ID: 1
Product ID: 100
Driver Name: smwdm.sys
Provider: Analog Devices
Driver Version: 5.12.0001.4060
Driver Date: 4/9/2004 12:41:30
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Could not create the render device using default format. Switching to 16bit
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Could not create the render device.
Debug Message: InitializeDirect3D Failed.
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start

--------------------------------

Now here's the catch. I started the game once successfully, then changed the game resolution from 1024x768 to 1280x800. It prompted me to restart the game, at which point my problems began. This makes me think that maybe it is having trouble changing my screen resolution. Its possible that I could successfully start the game if I changed my desktop resolution to the same as the resolution of the game itself, but 1280x800 is not one of my resolution options.

Is there a way to change display settings without launching the game? Any other thoughts on what the problem might be?
Reply #6 from GalCiv2 Forums Top
I have gotten the game to work on and off since the first flawless time,, but still only initializaes 1/20 attempts, often with many restarts in between. I definitely think the problem is resolution related. That is, I think the game is waaaay to finicky about what what resolution it wants to start in, and has trouble automatically switching between resolutions, after which it gives up. Or something like that. Yes I'm running the latest version, the debug.err looks exactly the same as before, and I am running all the recommended settings (32bit, 1024x768 -or- 1280x1024). Do you have any ideas or suggestions?

PS. AThimND: you can change almost all major settings by opening, editing, and saving the prefs.ini files using Notepad, should be in your "My Documents/My Games/GalCiv2/" folder. Note however, that having learned the ins-and-outs of this file, and much experimentation, my version still is a big fat baby about resolutions, no matter what I try, and this problem has not been resolved by Stardock. SOMETIMES (very rarely), I can get the game to start by deleting the prefs.ini file altogether, forcing the program to start from scratch on the next execute. You might try this, but don't let it fool you into thinking the problem is solved if it works, cause it certainly wasn't for me.
Reply #7 from GalCiv2 Forums Top
My game does the intro but then dumps me back to the desktop. The fact that the intro works seems to make the drivers I have ok. Anyway, here is my debug.err

Debug Message: Version v1.0 last updated on: Mon Feb 6 12:52:05 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/10/2006, 17:08:34
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: RICHMOND-Y2VR3S
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp1.020828-1920)
Languages: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Presario 2500 (DS542U)
BIOS: PhoenixBIOS 4.0 Release 6.0
Processor: Intel(R) Celeron(R) CPU 2.60GHz, ~2.6GHz
Physical Memory: 446MB RAM
Page File: 302MB used, 755MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: RADEON IGP 345M
Manufacturer: ATI Technologies Inc.
Chip Type: ATI RS200M
DAC Type: Internal DAC(350MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4337&SUBSYS_0850103C&REV_00
Display Memory: 64.0 MB
Current Display Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: ati2dvag.dll
Driver Version: 6.13.0010.6138
Driver Date: 8/15/2002 17:31:18
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Conexant AMC AUDIO
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_10B9&DEV_5451&SUBSYS_0850103C&REV_02
Manufacturer ID: 1
Product ID: 100
Driver Name: caliaud.sys
Provider: Conexant
Driver Version: 6.13.0010.8117
Driver Date: 11/5/2002 08:04:48
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Modem #0 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Driver Name:
Provider:
Driver Version:
Driver Date:
Type: Emulated
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Multisample Type chosen in prefs not supported. Forcing a supported type.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): RADEON IGP 345M
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: Hardware does not support a color cursor.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\Jimi\My Documents\My Games\GalCiv2\*.StarSystems
Reply #8 from GalCiv2 Forums Top
The game crashes at the menu screen

Debug Message: Version v1.0 last updated on: Mon Feb 6 12:52:05 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/11/2006, 12:35:20
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: PL-DESKTOP
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: n/a
System Model: n/a
BIOS: Award Medallion BIOS v6.0
Processor: Intel Pentium III, ~1.0GHz
Physical Memory: 512MB RAM
Page File: 158MB used, 1323MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Rage Fury Pro
Manufacturer: ATI Technologies Inc.
Chip Type: RAGE128 PRO II, (AGP 4X/PCI)
DAC Type: Internal DAC (350Mhz)
Key Device: Enum\PCI\VEN_1002&DEV_5446&SUBSYS_00181002&REV_00
Display Memory: 32.0 MB
Current Display Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: IBM 6549 G94
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvaa.dll
Driver Version: 6.13.3279.0000
Driver Date: 9/26/2001 23:33:36
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Creative Sound Blaster PCI
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1274&DEV_5880&SUBSYS_20001274&REV_02
Manufacturer ID: 1
Product ID: 100
Driver Name: es1371mp.sys
Provider: Microsoft
Driver Version: 5.01.2501.0000
Driver Date: 8/17/2001 11:19:34
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Multisample Type chosen in prefs not supported. Forcing a supported type.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): Rage Fury Pro
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: Hardware does not support a color cursor.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\Patrick\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask C:\Documents and Settings\Patrick\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask C:\Documents and Settings\Patrick\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Reply #9 from GalCiv2 Forums Top
I experience a problem similar to what racerx285 experiences. I have gotten GalCiv II to run once or twice, but I have tried maybe 4-5 times. When it doesn't work, my computer does a hard restart (no shutting down). I'm pretty sure I'm at the most recent version and I have the Collector's Edition extensions installed. Here is my debug.err:

Debug Message: Version v1.0D-1 Digital: Bonus Pack last updated on: Fri Feb 24 12:35:33 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/11/2006, 17:43:10
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: HOME-7200XL
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: 7200XL CTO
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) 4 CPU 3.40GHz (2 CPUs)
Physical Memory: 1022MB RAM
Page File: 221MB used, 903MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: RADEON X800 XT
Manufacturer: ATI Technologies Inc.
Chip Type: RADEON X800 XT (0x5D57)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_5D57&SUBSYS_03021002&REV_00
Display Memory: 256.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (75Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6483
Driver Date: 9/9/2004 20:15:36
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SB Audigy 2 ZS Audio [1000]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0004&SUBSYS_20041102&REV_04
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 5.12.0001.0442
Driver Date: 11/13/2003 13:00:46
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): RADEON X800 XT
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 75
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 caa8cc60
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Reply #10 from GalCiv2 Forums Top
Hi there,

I just wanted to check in before I went out and bought a new video card or something. Any insights anyone might have are most appreciated. I have as of yet been unable to play the game.

I have software mouse pointer, as well as all sound and video effects turned off.

Thanks,
Ben

Debug Message: Version v1.0X.1 last updated on: Mon Mar 6 13:57:14 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/11/2006, 10:58:50
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: HAL
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: ECS
System Model: K7S5A
BIOS: Version 1.00
Processor: AMD Athlon(tm) XP 1800+, MMX, 3DNow, ~1.5GHz
Physical Memory: 512MB RAM
Page File: 322MB used, 927MB available
Windows Dir: E:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Matrox Millennium G450 DualHead - English
Manufacturer: Matrox Graphics Inc.
Chip Type: Matrox G450
DAC Type: Integrated, 360 MHz
Key Device: Enum\PCI\VEN_102B&DEV_0525&SUBSYS_0641102B&REV_82
Display Memory: 32.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: G400DHD.dll
Driver Version: 6.12.0001.1930
Driver Date: 9/14/2004 10:35:40
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Creative SB Extigy
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\Vid_041e&Pid_3000&Rev_0100&MI_00
Manufacturer ID: 1
Product ID: 100
Driver Name: sbext.sys
Provider: Creative Technology Ltd.
Driver Version: 5.12.0001.0038
Driver Date: 5/31/2002 01:21:32
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1152 x 864
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): Matrox Millennium G450 DualHead - English
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: Hardware does not support a color cursor.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask C:\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask C:\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
*DEBUG ERROR: ***TutorialWnd: Unknown edit field Totorial_GridList_Entry type: CustomListEntry ***
Debug Message: TutorialWnd: Cannot find OBJID Totorial_All_Button
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Description_Text
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Tab_Homeworld
Debug Message: Creating Galaxy
Debug Message: Set galaxy size.
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: Driver internal error
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 10.
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: Driver internal error
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: Creating Random Map... Planets
Debug Message: Driver internal error
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 10
Debug Message: Creating Random Map... Resources
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: Driver internal error
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: Driver internal error
Debug Message: Creating Random Map... Done
/repeat 400 times
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: Driver internal error
/repeat
Reply #11 from Stardock Forums Top
originally posted this in the wrong place. can't play the game at all. if i try to start a new game, as soon as i click next, which should take me to the race selection screen, game ctd's. if i play campaign mode, as soon as i click play, ctd's. here's the debug.

Debug Message: Version v1.0X.2 last updated on: Tue Mar 7 15:02:59 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/11/2006, 19:46:44
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: DARK-LOTUS
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: NVIDIA
System Model: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) XP 2800+, MMX, 3DNow, ~2.1GHz
Physical Memory: 512MB RAM
Page File: 176MB used, 1841MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: RADEON 9600 Series (Omega 3.8.221)
Manufacturer: ATI Technologies Inc. (Omega 3.8.221)
Chip Type: ATI RADEON 9600 Series AGP (0x4150)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4150&SUBSYS_00021002&REV_00
Display Memory: 128.0 MB
Current Display Mode: 1024 x 768 (32 bit) (85Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6599
Driver Date: 1/24/2006 21:52:48
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: NVIDIA(R) nForce(TM) Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: NFORCE_VAD
Manufacturer ID: 1
Product ID: 100
Driver Name: nvapu.sys
Provider: NVIDIA Corporation
Driver Version: 6.14.0442.0030
Driver Date: 5/25/2004 15:58:04
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_2_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running in windowed mode.
Debug Message: HAL (hw vp): RADEON 9600 Series (Omega 3.8.221)
Debug Message: D3DPRESENT_INTERVAL_IMMEDIATE
Debug Message: Refresh rate: 0
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: Border size reported as 6 by 32
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now windowed.
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\Dark Lotus\My Documents\My Games\GalCiv2\*.StarSystems
Debug Message: No files found matching mask C:\Documents and Settings\Dark Lotus\My Documents\My Games\GalCiv2\*.raceconfig
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask C:\Documents and Settings\Dark Lotus\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask C:\Documents and Settings\Dark Lotus\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Description_Text
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Tab_Homeworld
Reply #12 from GalCiv2 Forums Top
not sure where this should go but i set my game to window mode and now when i start the game and get to the main menu..i can't click on the menu buttons..i click but nothing happens and nothing highlights/selects

and thus i can't return to the options screen to change it back
Reply #13 from GalCiv2 Forums Top
I can launch the game in a window, but not full screen. The window mode runs very slowly.
When I try to launch full screen, 1024 X 768 turns black (I have my usual resolution set higher, do part of my desk top shows. If I change resolution to 1024X768, then the entire screen is black), the GCII cursor shows up, and then nothing.
I have current drivers, latest patch.

Any help?
Reply #14 from GalCiv2 Forums Top
I have the same problom as Throrr and am not going to clog this with another debug.err (It says the same thing basicly)

I would just like to add that changing your virtual memory, changing your mouse and updating my driver didn't help at all (I also double checked the box and i know that i do not have any missing requirments).

Any help would be very apreciated.
Reply #15 from GalCiv2 Forums Top
when i run my game i can hear the music and the intro playing but i cant saee it, then when it ends i clicked near thw bottom where i thought the exit was and it closed so i was wondering if i got the lasest drivers cuz i d/l them and installed them from ati.com . i dunno y the debug.err doesnt come up so i cant provide the specs.

PLEASE HELP!
Reply #16 from GalCiv2 Forums Top
when i run my game i can hear the music and the intro playing but i cant saee it, then when it ends i clicked near thw bottom where i thought the exit was and it closed so i was wondering if i got the lasest drivers cuz i d/l them and installed them from ati.com . i dunno y the debug.err doesnt come up so i cant provide the specs.

PLEASE HELP!
Reply #17 from GalCiv2 Forums Top
when i run my game i can hear the music and the intro playing but i cant saee it, then when it ends i clicked near thw bottom where i thought the exit was and it closed so i was wondering if i got the lasest drivers cuz i d/l them and installed them from ati.com . i dunno y the debug.err doesnt come up so i cant provide the specs.

PLEASE HELP!
Reply #18 from GalCiv2 Forums Top
when i run my game i can hear the music and the intro playing but i cant saee it, then when it ends i clicked near thw bottom where i thought the exit was and it closed so i was wondering if i got the lasest drivers cuz i d/l them and installed them from ati.com . i dunno y the debug.err doesnt come up so i cant provide the specs.

PLEASE HELP!
Reply #19 from GalCiv2 Forums Top
I had originally posted this under the "known issue list", but this thread seems to be a more proper place.

My issue is almost exactly the same as the poster AThimND reported.

I was able to start the game up fine the first time. I set the resolution to 1680x1050 in the graphics options and then restarted. Half of my screen went black until I force-quit GC2.

My debug.err:

---------------------

Debug Message: Version v1.0X.2 last updated on: Tue Mar 7 15:02:59 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/15/2006, 01:21:23
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: CACTUAR
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: FX510X
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) D CPU 3.40GHz (2 CPUs)
Physical Memory: 2046MB RAM
Page File: 571MB used, 3364MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 7800 GTX
Manufacturer: NVIDIA
Chip Type: GeForce 7800 GTX
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0091&SUBSYS_3A04107B&REV_A1
Display Memory: 256.0 MB
Current Display Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.8198
Driver Date: 12/10/2005 03:06:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SB X-Fi Audio [1000]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_00211102&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 5.12.0001.1144
Driver Date: 10/29/2005 19:16:24
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Could not create the render device using default format. Switching to 16bit
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Could not create the render device.
Debug Message: InitializeDirect3D Failed.
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start

------------------------------------

Any advice would be helpful.
Reply #20 from GalCiv2 Forums Top
Intro plays, game loads, select race/competitors and the load screen works. Game screen corrupts and system bogs down to about 10seconds a frame before completely crashing. Usually takes entire computer down with it. Caused one reboot.

Things tried:
Checked system temperatures (cpu and gpu)
Updated video drivers to latest
Updated sound card drivers to latest
removed un-needed pheriphals
killed background apps
tried various resolutions
tried various colour bit depths
turn off AA
checked all boxes under "performance"
reinstalled graphics drivers
rolled back graphics drivers
tried on seperate operating system on the same machine
tried uninstalling GalCiv2 and redownloading base module
tried hardware mouse mode
ran memory tests to check for faulty RAM (unlikely - I'm a 3D modeller, the number of apps I have that massively stress the RAM is insane)
Turned audio hardware acceration down to basic
Turned off framerate throttling.
Tried increasing desktop refresh rate.

Debug Message: Version v1.0X.1 last updated on: Mon Mar 6 13:57:14 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/14/2006, 15:25:03
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: ESD-XP
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-6712
BIOS: Version 07.00T
Processor: AMD Athlon(tm) XP 2200+, MMX, 3DNow, ~1.8GHz
Physical Memory: 1024MB RAM
Page File: 121MB used, 1572MB available
Windows Dir: F:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 6600 GT
Manufacturer: NVIDIA
Chip Type: GeForce Go 6600
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_00F1&SUBSYS_02250000&REV_A2
Display Memory: 128.0 MB
Current Display Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.8198
Driver Date: 12/10/2005 03:06:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1106&DEV_3059&SUBSYS_71201462&REV_50
Manufacturer ID: 65535
Product ID: 65535
Driver Name: ALCXWDM.SYS
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.5350
Driver Date: 10/9/2003 17:52:08
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running in windowed mode.
Debug Message: HAL (hw vp): NVIDIA GeForce 6600 GT
Debug Message: D3DPRESENT_INTERVAL_IMMEDIATE
Debug Message: Refresh rate: 0
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: Border size reported as 6 by 25
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now windowed.
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask F:\Documents and Settings\esd\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask F:\Documents and Settings\esd\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask F:\Documents and Settings\esd\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Description_Text
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Tab_Homeworld
Debug Message: Creating Galaxy
Debug Message: Set galaxy size.
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 0.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 300
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Debug Message: Creating Civs
Debug Message: Drengin Empire: Intellence -> 30
Debug Message: Altarian Republic: Intellence -> 30
Debug Message: Torian Confederation: Intellence -> 30
Debug Message: Yor Collective: Intellence -> 30
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 0
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0


Debug Message: Version v1.0X.1 last updated on: Mon Mar 6 13:57:14 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/15/2006, 00:56:41
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: ESD-XP
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-6712
BIOS: Version 07.00T
Processor: AMD Athlon(tm) XP 2200+, MMX, 3DNow, ~1.8GHz
Physical Memory: 1024MB RAM
Page File: 161MB used, 1532MB available
Windows Dir: F:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 6600 GT
Manufacturer: NVIDIA
Chip Type: GeForce Go 6600
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_00F1&SUBSYS_02250000&REV_A2
Display Memory: 128.0 MB
Current Display Mode: 1024 x 768 (32 bit) (70Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.7189
Driver Date: 4/1/2005 16:16:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1106&DEV_3059&SUBSYS_71201462&REV_50
Manufacturer ID: 1
Product ID: 100
Driver Name: ALCXWDM.SYS
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.6030
Driver Date: 2/17/2006 17:15:34
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): NVIDIA GeForce 6600 GT
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 70
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask F:\Documents and Settings\esd\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask F:\Documents and Settings\esd\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask F:\Documents and Settings\esd\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Description_Text
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Tab_Homeworld
Debug Message: Creating Galaxy
Debug Message: Set galaxy size.
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 2.
Debug Message: Creating Random Map... Planets
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 42
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Debug Message: Creating Civs
Debug Message: Drengin Empire: Intellence -> 30
Debug Message: Altarian Republic: Intellence -> 30
Debug Message: Arcean Empire: Intellence -> 30
Debug Message: Torian Confederation: Intellence -> 30
Debug Message: Yor Collective: Intellence -> 30
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 0
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0



I've noticed that most debugs end with "setting size..."
Reply #21 from GalCiv2 Forums Top
Good news.

To fix the problem I was seeing (half the screen goes black, GC2 doesn't start), I opened the prefs.ini file to try and set the multisample rate down to 0. I noticed that the prefs.ini file had the DisplayWidth set to 1050 and the DisplayHeight set to 1680. I must have accidentally selected this setting instead of the 1680x1050 that I wanted. A simple flip, and things are working great.
Reply #22 from GalCiv2 Forums Top
I was also able to fix my problem by setting multisample to 0. considering there are a range of problems/fixes, I wont bother to post my err, as I cant see how you could possibly figure out which error goes with which fix. but it does seem to be a reasonable fix if that is your problem. just one more thing to try I guess.
Reply #23 from Stardock Forums Top

Not a bug, seem to have a copy protection problem.


Picked up game on release and it worked okay (were problems but they were from my comp at this end).


However was replacing my computer. Got new machine, set it up, installed and patched game.


Now im getting 'the product appears to be validated but the serial number or machine SID dont match.'


Seems Im hitting copy protection and need to sort it out. Same IP address, same disk,same login/registration etc etc etc. Odds are I will need to goto support to fix it but going to post here first.


 
Reply #24 from GalCiv2 Forums Top
Same deal as many of these people... Here the error log..any ideas?
I figure its the video card. and the drivers i have are newer but not runnin..

sage: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/16/2006, 22:35:07
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: BEACONHILLIAN
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: INTEL_
System Model: D845EBG2
BIOS: BIOS Date: 05/29/02 15:48:51 Ver: 08.00.00
Processor: Intel(R) Pentium(R) 4 CPU 2.00GHz
Physical Memory: 254MB RAM
Page File: 282MB used, 341MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Radeon FSC
Manufacturer: ATI Technologies Inc.
Chip Type: Radeon 7000 (QY)
DAC Type: Internal DAC(350MHz)
Key Device: Enum\PCI\VEN_1002&DEV_5159&SUBSYS_7112174B&REV_00
Display Memory: 64.0 MB
Current Display Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: SyncMaster 753DF(T)/ 783DF(T), MagicSyncMaster AQ17DF
Monitor Max Resolution: 1280,1024
Driver Name: ati2dvag.dll
Driver Version: 6.13.0010.6166
Driver Date: 8/16/2002 00:30:20
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_24C5&SUBSYS_01028086&REV_01
Manufacturer ID: 1
Product ID: 100
Driver Name: smwdm.sys
Provider: Analog Devices
Driver Version: 5.12.0001.3503
Driver Date: 4/4/2002 13:54:30
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): Radeon FSC
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: Hardware does not support a color cursor.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\Justin\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask C:\Documents and Settings\Justin\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask C:\Documents and Settings\Justin\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Description_Text
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Tab_Homeworld
Debug Message: Creating Galaxy
Debug Message: Set galaxy size.
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 16.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 118
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Debug Message: Creating Civs
Debug Message: Drengin Empire: Intellence -> 30
Debug Message: Altarian Republic: Intellence -> 30
Debug Message: Arcean Empire: Intellence -> 30
Debug Message: Torian Confederation: Intellence -> 30
Debug Message: Thalan Empire: Intellence -> 30
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 0
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0


Game crashespost load.
Cheers.
Reply #25 from GalCiv2 Forums Top
TheDrink, is your crash accompanied by the game screen seriously distorting/artifacting? If so, your error looks identical to mine! Even the end of your error report is the same, so this indicates either our completely-different-systems have the same problem (relatively unlikely) or there's a compatibility fault in the game.