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STICKY: Problems getting the game started? Post here!

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STICKY: Problems getting the game started? Post here!

We're here to help!

from GalCiv2 Forums

IF you've installed the game and cannot get it to even get into a game, then this is the place.

IF you're able to play the game and run into a problem later, find the other thread to post reports. This thread is only for people who have installed the game and simply can't get it to work for some reason.

If you run into same basic problem such as:

a) Game doesn't load

b) Game causes your computer to catch fire

c) Game formats the hard drives of your neighbor's computer even though it's not connected to the net.

d) Some other basic problem that is keeping the game from running for you.

Then post here.

WE NEED:

1) Your debug.err info (which is located in your GalCiv II directory)

2) Any other info you think is pertinent (such as what you were doing)

ALSO:

MOST COMMON REASONS:

a) You're running your desktop in 16-bit color

or

b) You have ancient video drivers.

Make sure you've updated to the latest version of the game! Click on the downloads links above.

30,458 views 63 replies
Reply #26 from GalCiv2 Forums Top
Well i just bought the game today. Well after the installation I wondered why there was no sound playing during the intro (but the game played sound as soon as I aborted the intro) - so I downloaded the stardock central, the latest update, and the collectors edition bnus pack. After I installed all of them (first stardock central, latest Update and last the bonus pack) The intro played sound but after the intro the game just returns to desktop. Also changing the language settings to english did not help.

Debug Message: Version v1.0X.2 last updated on: Tue Mar 7 15:02:59 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/23/2006, 17:27:31
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: TEMPLAR
Operating System: Windows 2000 Professional (5.0, Build 2195) Service Pack 4
Languages: German (Regional Setting: English)
System Manufacturer: 761686
System Model: AWRDACPI
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Athlon(tm) XP 1600+, ~1.4GHz
Physical Memory: 1024MB RAM
Page File: 368MB used, 2056MB available
Windows Dir: C:\WINNT


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: RADEON 9500
Manufacturer: ATI Technologies Inc.
Chip Type: RADEON 9500 AGP (0x4144)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4144&SUBSYS_00021002&REV_00
Display Memory: 128.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Plug und Play-Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6583
Driver Date: 10/29/2005 04:12:48
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SB Live! Audio [C000]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0002&SUBSYS_80271102&REV_06
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 5.12.0001.0252
Driver Date: 7/19/2002 09:47:52
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Bluetooth Audio
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: {95C7A0A0-3094-11D7-A202-00508B9D7D5A}\BTAUDIO
Manufacturer ID: 1
Product ID: 100
Driver Name: btaudio.sys
Provider: WIDCOMM Inc.
Driver Version: 1.04.0002.0008
Driver Date: 9/15/2003 15:15:28
Type: WDM
Other Drivers:
Acceleration Level: 2
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): RADEON 9500
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Dokumente und Einstellungen\Christian\Eigene Dateien\My Games\GalCiv2\*.StarSystems
Debug Message: No files found matching mask C:\Dokumente und Einstellungen\Christian\Eigene Dateien\My Games\GalCiv2\*.raceconfig
Reply #27 from GalCiv2 Forums Top
The same on my computer...

German Version installed and updated ...starting the game I see (and hear) the intro ... and then back to desktop *grrr*
Fences - Organize your desktop icons today!
Reply #28 from GalCiv2 Forums Top
I have downloaded stardock and updated my game. I have directX 9.0c and all of the system requirements. It says to renew my drivers so I did for my ATI card. It works fine until I have made all my galaxy/race selections and then it bluescreens and dumps my physical memory. PLEASE HELP! Thanks!

Debug Message: Version v1.0X.1 last updated on: Mon Mar 6 13:57:14 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/23/2006, 19:27:33
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: YOUR-1A024C0D58
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite A70
BIOS: PhoenixBIOS 4.0 Release 6.1
Processor: Mobile Intel(R) Pentium(R) 4 CPU 3.06GHz (2 CPUs)
Physical Memory: 446MB RAM
Page File: 289MB used, 766MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI MOBILITY RADEON 9000 IGP
Manufacturer: ATI Technologies Inc.
Chip Type: MOBILITY RADEON 9100 IGP AGP (0x5835)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_5835&SUBSYS_FF021179&REV_00
Display Memory: 64.0 MB
Current Display Mode: 1280 x 800 (32 bit) (60Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6444
Driver Date: 4/21/2004 08:11:38
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1002&DEV_4341&SUBSYS_FF011179&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: ALCXWDM.SYS
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.5490
Driver Date: 2/18/2004 08:51:08
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Multisample Type chosen in prefs not supported. Forcing a supported type.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONMASKABLE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): ATI MOBILITY RADEON 9000 IGP
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 b6cc1cb0
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\User\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask C:\Documents and Settings\User\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask C:\Documents and Settings\User\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Description_Text
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Tab_Homeworld
Debug Message: Creating Galaxy
Debug Message: Set galaxy size.
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 7.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 42
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Reply #29 from GalCiv2 Forums Top
Ok I updated my BIOS and my ATI drivers. I tried playing the game after I updated each and it still doesn't work. Intro works fine, game creation works fine. At the end of game setup it bluescreens and says it was a driver problem.

ati3d2ag.d77 *** Address BFAA94DA *** base at BFA45000, Datestamp 40872c03

I get that message too.

Here's the debugg.err file.


Debug Message: Version v1.0X.1 last updated on: Mon Mar 6 13:57:14 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/23/2006, 22:37:23
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: YOUR-1A024C0D58
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite A70
BIOS: PhoenixBIOS 4.0 Release 6.1
Processor: Mobile Intel(R) Pentium(R) 4 CPU 3.06GHz (2 CPUs)
Physical Memory: 446MB RAM
Page File: 286MB used, 769MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI MOBILITY RADEON 9000 IGP
Manufacturer: ATI Technologies Inc.
Chip Type: MOBILITY RADEON 9100 IGP AGP (0x5835)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_5835&SUBSYS_FF021179&REV_00
Display Memory: 64.0 MB
Current Display Mode: 1280 x 800 (32 bit) (60Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6444
Driver Date: 4/21/2004 08:11:38
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1002&DEV_4341&SUBSYS_FF011179&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: ALCXWDM.SYS
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.5490
Driver Date: 2/18/2004 08:51:08
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONMASKABLE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): ATI MOBILITY RADEON 9000 IGP
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 b6cc43c0
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\User\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask C:\Documents and Settings\User\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask C:\Documents and Settings\User\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: Error loading mission 16 from C:\Program Files\Stardock\TotalGaming\GalCiv2\./Data/English/Campaigns/Dread Lords Campaign.gc2campaign
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Description_Text
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Tab_Homeworld
Debug Message: Creating Galaxy
Debug Message: Set galaxy size.
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 6.
Debug Message: Creating Random Map... Planets
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 42
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done


PLEASE HELP ME! I really want to play this game and have already tried everything I know .

Thanks!
Reply #30 from GalCiv2 Forums Top

Please try turning off antialiasing.

This can be adjusted in the video options. You can also set Multisample=0 in the prefs.ini located in ' My documents\My games\galciv2\ '

Please also be sure your video drivers are updated:

 -ATI: http://ati.com or http://omegadrivers.net if ATI doesn't support your card
 -NVIDIA: http://nvidia.com

-Mike
[Stardock Support]

Reply #31 from GalCiv2 Forums Top
Thanks for the tips, I really hope they work out.

I previously went to the ATI site and downloaded/installed ATI Multimedia Center 9.13, but to no avail.

I'll now try installing W2K/XP OMEGA DRIVERS from that second link you gave. Fingers crossed!

Really want to get this to work, thanks for the help.
Reply #32 from GalCiv2 Forums Top

Yes, it's unfortunate when Manufacturers put out a product and then only care about it for a small amount of time. (see Intel)

Best of luck everyone!

-Mike
[Stardock Support]

Reply #33 from GalCiv2 Forums Top
Oh, one more question.

How do I change my BIOS settings?

I'm supposed to disable a couple of things but I have no idea what/where BIOS is...

Thanks.
Reply #34 from Stardock Forums Top
The game crashes after the intro video. I got the latest NVidia drivers.
I installed the game, then made an online update, then installed Bonus Pack and activated Collectors Edition.


Debug Message: Version v1.0X.2 last updated on: Tue Mar 7 15:02:59 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/24/2006, 17:59:47
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: DESKTOPLYNX
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: German (Regional Setting: German)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 05/19/05 19:33:50 Ver: 08.00.09
Processor: AMD Athlon(tm) 64 Processor 3000+, MMX, 3DNow, ~1.8GHz
Physical Memory: 1024MB RAM
Page File: 515MB used, 1944MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 6600 GT
Manufacturer: NVIDIA
Chip Type: GeForce 6600 GT
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_00F1&SUBSYS_81A61043&REV_A2
Display Memory: 128.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Plug und Play-Monitor
Monitor Max Resolution: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.8421
Driver Date: 3/9/2006 15:29:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1106&DEV_3059&SUBSYS_812A1043&REV_60
Manufacturer ID: 65535
Product ID: 65535
Driver Name: ALCXWDM.SYS
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.5530
Driver Date: 3/19/2004 13:02:08
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): NVIDIA GeForce 6600 GT
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Dokumente und Einstellungen\Sven\Eigene Dateien\My Games\GalCiv2\*.StarSystems
Debug Message: No files found matching mask C:\Dokumente und Einstellungen\Sven\Eigene Dateien\My Games\GalCiv2\*.raceconfig
Reply #35 from GalCiv2 Forums Top
The game crashes after the intro video. I got the latest NVidia drivers.
I installed the game, then made an online update, then installed Bonus Pack and activated Collectors Edition.


Same for me

Debug Message: Version v1.0X.1 last updated on: Mon Mar 6 13:57:14 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/24/2006, 17:57:21
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: ADMIN-4V38UA8U3
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp2.050301-1526)
Languages: German (Regional Setting: German)
System Manufacturer: AWARD_
System Model: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz, ~2.4GHz
Physical Memory: 1024MB RAM
Page File: 230MB used, 2232MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce FX 5200
Manufacturer: NVIDIA
Chip Type: GeForce FX 5200
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0322&SUBSYS_00000000&REV_A1
Display Memory: 128.0 MB
Current Display Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: Plug und Play-Monitor
Monitor Max Resolution: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.8421
Driver Date: 3/9/2006 15:29:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: C-Media Wave Device
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_18151019&REV_A0
Manufacturer ID: 1
Product ID: 100
Driver Name: cmuda.sys
Provider: C-Media Inc.
Driver Version: 5.12.0001.0023
Driver Date: 9/30/2002 13:24:58
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): NVIDIA GeForce FX 5200
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Dokumente und Einstellungen\Admin\Eigene Dateien\My Games\GalCiv2\*.StarSystems
Debug Message: No files found matching mask C:\Dokumente und Einstellungen\Admin\Eigene Dateien\My Games\GalCiv2\*.raceconfig
Reply #37 from GalCiv2 Forums Top
When I start the game my screen goes black, then I get a cursor for a few seconds, after which I am dumped back to my desktop.


That is exactly the same problem I'm having.

Debug Message: Version v1.0 last updated on: Mon Feb 6 12:52:05 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/24/2006, 21:41:30
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: MARC
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)
Languages: English (Regional Setting: English)
System Manufacturer: n/a
System Model: n/a
BIOS: Award Modular BIOS v6.0
Processor: AMD Athlon(TM) XP 2400+, MMX, 3DNow, ~2.0GHz
Physical Memory: 1024MB RAM
Page File: 234MB used, 1457MB available
Windows Dir: C:\WINXP


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: RADEON 9500 PRO / 9700
Manufacturer: ATI Technologies Inc.
Chip Type: RADEON 9500 PRO AGP (0x4E45)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4E45&SUBSYS_00021002&REV_00
Display Memory: 128.0 MB
Current Display Mode: 1280 x 1024 (16 bit) (60Hz)
Monitor Name: ViewSonic VA720-2
Monitor Max Resolution: 1280,1024
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6587
Driver Date: 11/23/2005 04:51:10
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Avance AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1106&DEV_3059&SUBSYS_80951043&REV_50
Manufacturer ID: 1
Product ID: 100
Driver Name: ALCXWDM.SYS
Provider: Avance Logic, Inc.
Driver Version: 5.10.0000.3940
Driver Date: 7/23/2002 06:17:10
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: SB Live! Wave Device
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_0002&SUBSYS_80611102&REV_07
Manufacturer ID: 1
Product ID: 100
Driver Name: emu10k1m.sys
Provider: Microsoft
Driver Version: 5.12.0001.3300
Driver Date: 8/17/2001 12:19:26
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): RADEON 9500 PRO / 9700
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 16 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 5:6:5, Masks reported as f800:7e0:1f
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Reply #38 from GalCiv2 Forums Top
After I customize settings and start new game, during the loading process my computer gets the blue screen of death and reboots.

Debug Message: Version v1.0X.2 last updated on: Tue Mar 7 15:02:59 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/24/2006, 15:40:27
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: BUTTERCUP
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: Rev 2.00
Processor: AMD Athlon(tm) 64 Processor 3200+, MMX, 3DNow, ~2.0GHz
Physical Memory: 1022MB RAM
Page File: 225MB used, 4778MB available
Windows Dir: F:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce FX 5200
Manufacturer: NVIDIA
Chip Type: GeForce FX 5200
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0322&SUBSYS_00000000&REV_A1
Display Memory: 128.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: nv4_disp.dll
Driver Version: 6.14.0001.4351
Driver Date: 4/2/2003 14:40:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SB Live! Wave Device
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0002&SUBSYS_80611102&REV_07
Manufacturer ID: 1
Product ID: 100
Driver Name: emu10k1f.sys
Provider: Creative
Driver Version: 5.12.0001.3212
Driver Date: 11/29/2000 13:30:10
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): NVIDIA GeForce FX 5200
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask F:\Documents and Settings\Sam\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask F:\Documents and Settings\Sam\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask F:\Documents and Settings\Sam\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Description_Text
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Tab_Homeworld
Debug Message: Creating Galaxy
Debug Message: Set galaxy size.
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 12.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 34
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Debug Message: Creating Civs
Debug Message: Drengin Empire: Intellence -> 20
Debug Message: Altarian Republic: Intellence -> 20
Debug Message: Arcean Empire: Intellence -> 20
Debug Message: Torian Confederation: Intellence -> 20
Debug Message: Yor Collective: Intellence -> 20
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 0
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0
Reply #39 from GalCiv2 Forums Top
After I customize settings and start new game, during the loading process my computer gets the blue screen of death and reboots.

Debug Message: Version v1.0X.2 last updated on: Tue Mar 7 15:02:59 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/24/2006, 15:40:27
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: BUTTERCUP
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: Rev 2.00
Processor: AMD Athlon(tm) 64 Processor 3200+, MMX, 3DNow, ~2.0GHz
Physical Memory: 1022MB RAM
Page File: 225MB used, 4778MB available
Windows Dir: F:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce FX 5200
Manufacturer: NVIDIA
Chip Type: GeForce FX 5200
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0322&SUBSYS_00000000&REV_A1
Display Memory: 128.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: nv4_disp.dll
Driver Version: 6.14.0001.4351
Driver Date: 4/2/2003 14:40:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SB Live! Wave Device
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0002&SUBSYS_80611102&REV_07
Manufacturer ID: 1
Product ID: 100
Driver Name: emu10k1f.sys
Provider: Creative
Driver Version: 5.12.0001.3212
Driver Date: 11/29/2000 13:30:10
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): NVIDIA GeForce FX 5200
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask F:\Documents and Settings\Sam\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask F:\Documents and Settings\Sam\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask F:\Documents and Settings\Sam\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Description_Text
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Tab_Homeworld
Debug Message: Creating Galaxy
Debug Message: Set galaxy size.
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 12.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 34
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Debug Message: Creating Civs
Debug Message: Drengin Empire: Intellence -> 20
Debug Message: Altarian Republic: Intellence -> 20
Debug Message: Arcean Empire: Intellence -> 20
Debug Message: Torian Confederation: Intellence -> 20
Debug Message: Yor Collective: Intellence -> 20
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 0
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0
Reply #40 from GalCiv2 Forums Top
Good day all.

When I start the game my screen goes black, then I get a cursor for a few seconds, after which I am dumped back to my desktop. I exceed all requirements. So any help you can give me would be nice.

Thank you for your time and help.
Reply #41 from GalCiv2 Forums Top
I have downloaded the GC2 last patch, but still crashes every time I try to play.
I can see the first cinematic and pass all the game´s setup screens but GCV2 crashes a few seconds after the loading screen appears.
I couldn´t find any video driver update for my card, so I believe I have the latest. If you know where I can get the latest, please tell me !! (maybe this is the problem, but in ATI´s page I can´t find a driver update for my card)

Here is the debug file :

Debug Message: Version v1.0X.2 last updated on: Tue Mar 7 15:02:59 2006
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/22/2006, 12:18:20
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: MSG
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: Spanish)
System Manufacturer: Dell Computer Corporation
System Model: DIM4500
BIOS: BIOS Date: 07/18/02 13:31:28 Ver: 08.00.00
Processor: Intel(R) Pentium(R) 4 CPU 2.00GHz
Physical Memory: 1022MB RAM
Page File: 272MB used, 1677MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: 32MB ATI Rage 128 Ultra
Manufacturer: ATI Technologies Inc.
Chip Type: RAGE128 PRO II, (AGP 4X/PCI)
DAC Type: Internal DAC (350Mhz)
Key Device: Enum\PCI\VEN_1002&DEV_5446&SUBSYS_04091002&REV_00
Display Memory: 32.0 MB
Current Display Mode: 1152 x 864 (32 bit) (85Hz)
Monitor Name: Dell M782p
Monitor Max Resolution: 1280,1024
Driver Name: ati2dvaa.dll
Driver Version: 6.13.0010.5004
Driver Date: 4/8/2002 08:05:52
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SB Live! Wave Device
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0002&SUBSYS_80221102&REV_0A
Manufacturer ID: 1
Product ID: 100
Driver Name: emu10k1f.sys
Provider: Creative
Driver Version: 5.12.0001.3511
Driver Date: 9/13/2001 17:09:48
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Modem #1 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Driver Name:
Provider:
Driver Version:
Driver Date:
Type: Emulated
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): 32MB ATI Rage 128 Ultra
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 85
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: Hardware does not support a color cursor.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\Miguel Sotomayor\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask C:\Documents and Settings\Miguel Sotomayor\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask C:\Documents and Settings\Miguel Sotomayor\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Description_Text
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Tab_Homeworld
Debug Message: Creating Galaxy
Debug Message: Set galaxy size.
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 5.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 28
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Debug Message: Creating Civs
Debug Message: Terran Alliance: Intellence -> 30
Debug Message: Drengin Empire: Intellence -> 30
Debug Message: Altarian Republic: Intellence -> 30
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 10
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0

I have also downloaded the "smart Exception" tool and here is what it shows :

Date of report : 2006/03/22 17:06

AppName : GALCIV2.EXE
Crash Details : 0x4fe13f3d - [1.0.0.1, Windows XP Service Pack 2 - (2600.xpsp_sp2_gdr.050301-1519), 32MB ATI Rage 128 Ultra (6.13.10.5004) + SB Live! Wave Device]

Any help ??
Thanks
Reply #42 from GalCiv2 Forums Top
I have downloaded the GC2 last patch, but still crashes every time I try to play.
I can see the first cinematic and pass all the game´s setup screens but GCV2 crashes a few seconds after the loading screen appears.
I couldn´t find any video driver update for my card, so I believe I have the latest. If you know where I can get the latest, please tell me !! (maybe this is the problem, but in ATI´s page I can´t find a driver update for my card)

Here is the debug file :

Debug Message: Version v1.0X.2 last updated on: Tue Mar 7 15:02:59 2006
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/22/2006, 12:18:20
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: MSG
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: Spanish)
System Manufacturer: Dell Computer Corporation
System Model: DIM4500
BIOS: BIOS Date: 07/18/02 13:31:28 Ver: 08.00.00
Processor: Intel(R) Pentium(R) 4 CPU 2.00GHz
Physical Memory: 1022MB RAM
Page File: 272MB used, 1677MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: 32MB ATI Rage 128 Ultra
Manufacturer: ATI Technologies Inc.
Chip Type: RAGE128 PRO II, (AGP 4X/PCI)
DAC Type: Internal DAC (350Mhz)
Key Device: Enum\PCI\VEN_1002&DEV_5446&SUBSYS_04091002&REV_00
Display Memory: 32.0 MB
Current Display Mode: 1152 x 864 (32 bit) (85Hz)
Monitor Name: Dell M782p
Monitor Max Resolution: 1280,1024
Driver Name: ati2dvaa.dll
Driver Version: 6.13.0010.5004
Driver Date: 4/8/2002 08:05:52
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SB Live! Wave Device
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0002&SUBSYS_80221102&REV_0A
Manufacturer ID: 1
Product ID: 100
Driver Name: emu10k1f.sys
Provider: Creative
Driver Version: 5.12.0001.3511
Driver Date: 9/13/2001 17:09:48
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Modem #1 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Driver Name:
Provider:
Driver Version:
Driver Date:
Type: Emulated
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): 32MB ATI Rage 128 Ultra
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 85
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: Hardware does not support a color cursor.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\Miguel Sotomayor\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask C:\Documents and Settings\Miguel Sotomayor\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask C:\Documents and Settings\Miguel Sotomayor\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Description_Text
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Tab_Homeworld
Debug Message: Creating Galaxy
Debug Message: Set galaxy size.
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 5.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 28
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Debug Message: Creating Civs
Debug Message: Terran Alliance: Intellence -> 30
Debug Message: Drengin Empire: Intellence -> 30
Debug Message: Altarian Republic: Intellence -> 30
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 10
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0

I have also downloaded the "smart Exception" tool and here is what it shows :

Date of report : 2006/03/22 17:06

AppName : GALCIV2.EXE
Crash Details : 0x4fe13f3d - [1.0.0.1, Windows XP Service Pack 2 - (2600.xpsp_sp2_gdr.050301-1519), 32MB ATI Rage 128 Ultra (6.13.10.5004) + SB Live! Wave Device]

Any help ??
Thanks
Reply #43 from GalCiv2 Forums Top
When I start the game my screen goes black, then I get a cursor for a few seconds, after which I am dumped back to my desktop.

Same Problem

Do you guys at Stardock know why this is happening? or how to fix it?
Reply #45 from GalCiv2 Forums Top
When i attempt to run the game, i get a black screen with a cursor.

here is my debug file

___________________________________________________________


Debug Message: Version v1.0 last updated on: Mon Feb 6 12:52:05 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/25/2006, 15:00:36
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: OWNER-N2SH0BSG2
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: TriGem Computer NETHERLANDS
System Model: Advent Series
BIOS: Ver1.0
Processor: Intel(R) Pentium(R) 4 CPU 3.40GHz (2 CPUs)
Physical Memory: 512MB RAM
Page File: 302MB used, 946MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: RADEON 9550
Manufacturer: ATI Technologies Inc.
Chip Type: RADEON 9550 AGP (0x4153)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4153&SUBSYS_20841002&REV_00
Display Memory: 256.0 MB
Current Display Mode: 1024 x 768 (16 bit) (60Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6458
Driver Date: 6/10/2004 21:57:24
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_03701462&REV_02
Manufacturer ID: 65535
Product ID: 65535
Driver Name: ALCXWDM.SYS
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.5510
Driver Date: 7/13/2004 06:45:28
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Modem #0 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Driver Name:
Provider:
Driver Version:
Driver Date:
Type: Emulated
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): RADEON 9550
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 16 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 5:6:5, Masks reported as f800:7e0:1f
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 cab130d0
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.




___________________________________________


PLEASE HELP!
Reply #46 from GalCiv2 Forums Top
Email


I got the game yesterday. I installed it and downloaded and installed the 1.0x update.
I am running on a new machine HP Pavillion Athlon 64 X2 4200+ 2GB memory with Windows XP.
The game seems to start until it get to the menu screen. None of the buttons respond...New Game, Exit, etc.
Please let me know what to do to get the game working.
Thanks

Gil
Reply #47 from GalCiv2 Forums Top
One more: Intro runs without sound, afterwards it crashs. No improvements with different (of course actual) drivers, setting multisample to 0, etc.
I have no idea, how to fix it.
Let´s hope for the german patch and that the it will get working then...

(I save the space and do not add another debug file here )
Reply #48 from GalCiv2 Forums Top
Same here:
Intro runs without sound, afterwards it crashs. All drivers up to date, multisample to 0 doesn't help
Tried running GC2_intro.bik with bink Player. Plays, but also without sound. Other bink files, e.g. DLCampaign_Outro.bik, play with sound fine...
Here's the debug file. What the heck does this "Debug Message: Could not find a TGN Serial No." mean?
I've seen that line in several debug files in this thread...

Debug Message: Version v1.0X.2 last updated on: Tue Mar 7 15:02:59 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/25/2006, 23:43:11
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: PC
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: German (Regional Setting: German)
System Manufacturer: GBT___
System Model: AWRDACPI
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Physical Memory: 2048MB RAM
Page File: 370MB used, 5622MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 6800 Ultra
Manufacturer: NVIDIA
Chip Type: GeForce 6800 Ultra
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0040&SUBSYS_020510DE&REV_A1
Display Memory: 256.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Fujitsu Siemens P17-1
Monitor Max Resolution: 1280,1024
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.8421
Driver Date: 3/9/2006 15:29:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SB Audigy 2 ZS Audio [9400]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0004&SUBSYS_20021102&REV_04
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 5.12.0001.1164
Driver Date: 12/8/2005 11:55:46
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1280 x 1024
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): NVIDIA GeForce 6800 Ultra
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 b3adecc0
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask G:\Eigene Dateien\My Games\GalCiv2\*.StarSystems
Debug Message: No files found matching mask G:\Eigene Dateien\My Games\GalCiv2\*.raceconfig
Reply #49 from GalCiv2 Forums Top
When I try to start a new game I get a brief image of a loading screen then the screen goes black and I get dumped out to the desktop
Reply #50 from GalCiv2 Forums Top
I have got two problems.

A gerneral problem on this machine is that the game takes very loooooong to start. It's more than 5 minutes

On a very similar computer with the same main board (both Intel onboard 82865G grafics) and the same drivers (newest available via Intel) but much lower specs (only 512MB RAM, 2.8 GHz CPU and a smaller HDD) it starts much faster.

Once the game started everything is smooth.

The second problem is when I use the QUICKSTART option with a shortcut
"C:\Program Files\Stardock\TotalGaming\GalCiv2\GalCiv2.exe" QUICKSTART


The came crashes on startup. It shows the LOADING screen and the hint. I reduced the resolution for the game due to the last message in the log but it did not help. What did help is to switch from windowed mode to full screen, but I would like to use the windowed mode:

---------------------------
GalCiv2.exe - Application Error
---------------------------
The instruction at "0x0060ceb0" referenced memory at "0x000000b8". The memory could not be "read".


Click on OK to terminate the program
Click on CANCEL to debug the program
---------------------------
OK Cancel
---------------------------


debug.err
Debug Message: Version v1.1 BETA-1 last updated on: Fri Mar 24 19:54:46 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/30/2006, 09:35:44
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: P1
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: German)
System Manufacturer: n/a
System Model: n/a
BIOS: n/a
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz (2 CPUs)
Physical Memory: 2040MB RAM
Page File: 338MB used, 3597MB available
Windows Dir: C:\WINDOWS

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Intel(R) 82865G Graphics Controller
Manufacturer: Intel Corporation
Chip Type: Intel(R) 82865G Graphics Controller
DAC Type: Internal
Key Device: Enum\PCI\VEN_8086&DEV_2572&SUBSYS_12BC103C&REV_02
Display Memory: 96.0 MB
Current Display Mode: 1600 x 1200 (32 bit) (60Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ialmrnt5.dll
Driver Version: 6.14.0010.4396
Driver Date: 9/20/2005 09:52:38
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_12BC103C&REV_02
Manufacturer ID: 1
Product ID: 100
Driver Name: smwdm.sys
Provider: Analog Devices
Driver Version: 5.12.0001.3620
Driver Date: 5/27/2003 18:05:42
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0


Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1600 x 1200
Debug Message: Running in windowed mode.
Debug Message: HAL (sw vp): Intel(R) 82865G Graphics Controller
Debug Message: D3DPRESENT_INTERVAL_IMMEDIATE
Debug Message: Refresh rate: 0
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: Border size reported as 6 by 25
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now windowed.
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 be45b780
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\d024946\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask C:\Documents and Settings\d024946\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: Creating Galaxy
Debug Message: Set galaxy size.
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
*DEBUG ERROR: ***Invalid galaxy size passed to classGalaxy::SetGalaxySize ***