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Azaris
Azaris
Join Date 01/2006
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Cannot create Metaverse character?

January 27, 2006 9:20:22 AM from GalCiv II ForumsGalCiv II Forums
Sorry for my question, I just don't know where else I can ask. When I try to create a character, I get these 2 errors... Is the Metaverse is working rigth now?

The serial number you have entered is not valid, or has not been activated. Please try again or contact support.
The file you have chosen to upload as the Empire Logo is not an image of format PNG or JPG. Please choose another.

For the invalid serial, I use the one I received from TotalGaming.net. It seem to be the same serial for all my TGN games if I am not wrong, because I never received a specific code for GC2.
For the upload logo, I dont understand, there is no place where I can upload a logo.
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Azaris
Andrew Powell
Join Date 03/2005
+53
Reply #1 January 27, 2006 11:15:03 AM
from Stardock ForumsStardock Forums

Hello,

I have sent you an email. Please check that and reply so that I can help you further.

Thanks

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Azaris
Azaris
Join Date 01/2006
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Reply #2 January 27, 2006 11:29:44 AM
from Stardock ForumsStardock Forums
Nice, thanks!
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Azaris
Azaris
Join Date 01/2006
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Reply #3 January 27, 2006 11:29:45 AM
from Stardock ForumsStardock Forums
Nice, thanks!
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Azaris
Azaris
Join Date 01/2006
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Reply #4 January 27, 2006 11:29:46 AM
from GalCiv II ForumsGalCiv II Forums
Nice, thanks!

Sorry for the multiple post... it seem the forum bugged when I clicked on the emote icon.
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Azaris
Azaris
Join Date 01/2006
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Reply #5 January 27, 2006 1:24:19 PM
from Stardock ForumsStardock Forums
Thank you Andrew, I finaly found my Serial for GC2, I used it instead of my TGN number and... voila! Everything was working fine.

(My GC2 serial was in my junkmail folder, that's why I thougth I never received it. Just in case other do the same mistake.)
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Azaris
McCrank69
Join Date 02/2006
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Reply #6 February 20, 2006 6:22:49 PM
from Stardock ForumsStardock Forums
Im getting the same ordeal also after putting in my GC2 serial

-Chris
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Azaris
Roscoe-OO
Join Date 02/2006
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Reply #7 February 20, 2006 6:40:36 PM
from Stardock ForumsStardock Forums
I'm getting this message:
"The serial number you have entered is not valid, or has not been activated. Please try again or contact support."

It's the serial number I had Stardock Central send me. And I also used the one from the original Email they sent me, and I also used the one that Stardock Central displays when I selected my GC2 games registration information (they are all different!). Please advise.
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Azaris
Harvey123
Join Date 01/2006
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Reply #8 February 20, 2006 7:01:15 PM
from Stardock ForumsStardock Forums
I'm having the same problem. Hope this doesn't lead to problems tomorrow
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Azaris
Bingjack
Join Date 02/2006
+10
Reply #9 February 20, 2006 8:12:56 PM
from Stardock ForumsStardock Forums
For the box orderers, who got a temporary serial number, can they use this do make a metaverse char? Or do we have to wait for the box to come before we can participate in the metaverse?
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Azaris
Veinless
Join Date 03/2003
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Reply #10 February 20, 2006 8:21:06 PM
from Stardock ForumsStardock Forums
Same issue here - download pre-order. I tried both the serial # listed under GalCiv2 in the SDC, and the serial # that SDC e-mails me.
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Azaris
Roscoe-OO
Join Date 02/2006
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Reply #11 February 20, 2006 9:50:58 PM
from GalCiv II ForumsGalCiv II Forums
I'm getting this message:
"The serial number you have entered is not valid, or has not been activated. Please try again or contact support."

It's the serial number I had Stardock Central send me. And I also used the one from the original Email they sent me, and I also used the one that Stardock Central displays when I selected my GC2 games registration information (they are all different!). Please advise.


I've rebooted and used IE instead of Firefox and emailed to get a new activation number and all for naught. I'm going to quit trying to create a character for the metaverse till after I get the game so that all this messing around doesn't screw up my final download.

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Azaris
SakkraCommander
Join Date 04/2003
0
Reply #12 February 21, 2006 8:32:20 AM
from Stardock ForumsStardock Forums
I have the same problem. I get this message after trying to create a character: "The serial number you have entered is not valid, or has not been activated. Please try again or contact support."

I tried both the serial that was in the email I received when I preordered GalCiv2 (download only) and the serial in that email that contains all of your serials.

I'm not sure if I'm just supposed to wait until the game is actually released and activated or that there's something wrong with my account. The only thing that I can think of that could cause a problem is that I have 2 accounts registered with a single email address (SakkraCommander and Lord Psilon, don't know why I ever registered 2 usernames, but hey ).
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Azaris
T-Man
Join Date 03/2001
+71 sdemployee
Reply #13 February 21, 2006 9:26:56 AM
from Stardock ForumsStardock Forums
Sorry about that. The problem has been corrected. Please give it another try.
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Azaris
Harvey123
Join Date 01/2006
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Reply #14 February 21, 2006 9:30:27 AM
from Stardock ForumsStardock Forums
Just did and it is now working.
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Azaris
SakkraCommander
Join Date 04/2003
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Reply #15 February 21, 2006 9:47:47 AM
from Stardock ForumsStardock Forums
Yay, it works!

Thanks for the quick response!
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Azaris
SakkraCommander
Join Date 04/2003
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Reply #16 February 21, 2006 9:47:50 AM
from Stardock ForumsStardock Forums
Yay, it works!

Thanks for the quick response!
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Azaris
Nermnim
Join Date 01/2004
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Reply #17 February 25, 2006 8:27:57 PM
from Stardock ForumsStardock Forums
when i used firefox to add a character i jsut get the image of the iconian where it says "data processing..." indefinately.
Switching to IE fixed the problem but I hope i can use firefox for my metaversing in the future because i hate IE so very very much
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Azaris
maathyas
Join Date 05/2003
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Reply #18 February 26, 2006 8:52:35 AM
from Stardock ForumsStardock Forums
Citizen Nermnim, I use FF 1.5.0.1 with the NoScript & Adblock extensions and I could create my metaverse characters without any problems.

It could either be the FF version you are using or an extension or a feature that you might have activated that could be causing the problem.
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Azaris
Dark-Star
Join Date 08/2002
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Reply #19 February 27, 2006 2:25:24 PM
from Stardock ForumsStardock Forums
when i used firefox to add a character i jsut get the image of the iconian where it says "data processing..." indefinately.
Switching to IE fixed the problem but I hope i can use firefox for my metaversing in the future because i hate IE so very very much


Comment #18 (from Citizen maathyas, which btw, thank you for your post) explains pretty much what is recommended here. Make certain you are running the latest version of FireFox and that you do not run Ad/Script blockers that prevent asynchronous JavaScript communication. If you do have script blockers running, be certain to add GalCiv2.com & Stardock.com to the trusted sites lists.
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Azaris
Delthrin
Join Date 02/2006
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Reply #20 March 3, 2006 8:20:39 AM
from GalCiv II ForumsGalCiv II Forums
I'm having some difficulty creating a metaverse character. Can one of you fine ladies and/or gentlemen kindly point me in the right direction?

Here's the error I'm getting:

---------------------------
Microsoft Internet Explorer
---------------------------
Exception :
Retrieving the COM class factory for component with CLSID {D96216AD-DB59-449A-A039-CF0027F135A6} failed due to the following error: 80040154.s

Please copy this message (Control + C) and notify the site administrators.
---------------------------
OK
---------------------------
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Azaris
Mergle
Join Date 04/2003
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Reply #21 March 3, 2006 9:04:12 AM
from GalCiv II ForumsGalCiv II Forums

Microsoft Internet Explorer
---------------------------
Exception :
Retrieving the COM class factory for component with CLSID {D96216AD-DB59-449A-A039-CF0027F135A6} failed due to the following error: 80040154.s

Please copy this message (Control + C) and notify the site administrators.



I'm getting the exact same error. I've tried both IE and firefox.

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Azaris
FuzzyDruid
Join Date 02/2006
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Reply #22 March 3, 2006 9:52:25 AM
from GalCiv II ForumsGalCiv II Forums
Same here on that CLSID error. I've tried the usual stuff (rebooting, trying IE, etc) to no avail.

Anyone have a fix for this, or is it server-side?
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Azaris
ChaosD
Join Date 03/2004
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Reply #23 March 3, 2006 10:54:08 PM
from GalCiv II ForumsGalCiv II Forums
I can't create a character. It says

---------------------------
Microsoft Internet Explorer
---------------------------
Exception :
Attempted to read or write protected memory. This is often an indication that other memory is corrupt.s

Please copy this message (Control + C) and notify the site administrators.
---------------------------
OK
---------------------------

Tried using firefox too and I get the same error. I am using win xp 64 bit.
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Azaris
SmackleFunky
Join Date 02/2006
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Reply #24 March 4, 2006 12:41:15 AM
from GalCiv II ForumsGalCiv II Forums
Exception :
Attempted to read or write protected memory. This is often an indication that other memory is corrupt.s


I second that error, on FF, IE, 2 different computers
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Azaris
cephyn
Join Date 01/2006
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Reply #25 March 4, 2006 1:10:35 AM
from GalCiv II ForumsGalCiv II Forums
im getting the memory corrupt.s error too 8(
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