Buying Online
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As some of you will already know, last week I purchased a 22" NEC-Mitsubishi monitor from an online retailer called 'ebuyer . com'.
After setting up the monitor, I discovered that there were slight, but noticeable geometry problems with the picture. As a graphic designer these problems are all the more intrusive, and as a result I wrote to the company to request a replacement. Here I am almost 4 days later, and no response as yet from them.
Unfortunately the site has done away with e-mail communication in favour of a system called 'eNotes' which, and I quote, will 'ensure you receive a speedy and effective response to your query'. Unfortunately, nobody seems to even read any eNotes relating to after-sales support.
After sending a sequence of increasingly desperate eNotes to them, and still receiving no reply, I decided to give them a call instead. In the absence of any e-mail contact address, this seems to be my only remaining option. However, the only support line is a 'premium rate' line which costs around 7p (about 11 cents) per minute. So I decided to do a Google search to find a normal business contact telephone number for them.
In the process of searching for a number, I came across this website: http://www.ebuyerdotcon.co.uk
I think the site tells you everything you need to know. I've now pretty much given up any hope of obtaining a fully-functioning monitor, or a refund of the £540 I paid for it.
Why am I telling you this? I don't want other people to make the same mistake that I, and all the other people with complaints on that site, made in buying expensive equipment from the company.
Live and learn.
Note: The opinions expressed here are mine and mine only. They are not connected to this site, and should be taken as a warning rather than an outright attack on the company.
After setting up the monitor, I discovered that there were slight, but noticeable geometry problems with the picture. As a graphic designer these problems are all the more intrusive, and as a result I wrote to the company to request a replacement. Here I am almost 4 days later, and no response as yet from them.
Unfortunately the site has done away with e-mail communication in favour of a system called 'eNotes' which, and I quote, will 'ensure you receive a speedy and effective response to your query'. Unfortunately, nobody seems to even read any eNotes relating to after-sales support.
After sending a sequence of increasingly desperate eNotes to them, and still receiving no reply, I decided to give them a call instead. In the absence of any e-mail contact address, this seems to be my only remaining option. However, the only support line is a 'premium rate' line which costs around 7p (about 11 cents) per minute. So I decided to do a Google search to find a normal business contact telephone number for them.
In the process of searching for a number, I came across this website: http://www.ebuyerdotcon.co.uk
I think the site tells you everything you need to know. I've now pretty much given up any hope of obtaining a fully-functioning monitor, or a refund of the £540 I paid for it.
Why am I telling you this? I don't want other people to make the same mistake that I, and all the other people with complaints on that site, made in buying expensive equipment from the company.
Live and learn.
Note: The opinions expressed here are mine and mine only. They are not connected to this site, and should be taken as a warning rather than an outright attack on the company.
If anyone is interested in ordering software, the company is Vio Software (U.S. based). 