Looking for a little help here. I have a friend with a laptop that seems to be pretty virus ridden. I've been able to get some out, but can't seem to access the actual Windows "Uninstall A Program" I can get into the control panel just fine but launching the "Uninstall a Program" never does anything. Google search has been no help, think I haven't found quite the right wording. The results I am getting are trying to help me uninstall programs, but none are giving me a way to fix the non launch of the uninstall program itself. Have tried all kinds of wording/phrasing.
The computer is a somewhat recent Lenovo with Win7 Home x64 loaded.
Have tried many of the various malware/virus programs, some have found some stuff, others are reporting clean, but there are definitely toolbars and other crap I need to uninstall.
I have gotten IObit's Uninstaller to remove some stuff, but frankly it seems to be missing a bunch of stuff that is supposedly specializes in. Could be it wasn't properly installed in the first place and that is the reason.
I have given her a bit of advice on installing software to hopefully prevent the unintended installs in the future, but that is not helping her now. The worst part is she doesn't seem to have the discs to put the computer back to initial state So that isn't much of an option. In the long run, I can get her up and running with a fresh install from an extra purchased copy of Win7 Pro I still have laying around, but she also has many programs (Adobe subscriptions especially) that I really don't want to mess with if I don't have to.
Thanks in advance for any advice or tips!