So I recently bought GalCiv 2 Ultimate Edition and, like many other people, got a serial number for "Endless Universe" instead and was (and still am) unable to update. I found other posts in this forum mentioning this problem and suggesting that the only way to fix this is to email firstname.lastname@example.org. So I did that, but I have had no luck so far.
After waiting for 5 days, I get an email from email@example.com saying that I should document my serial number, game cd, etc, and they would give me the correct serial number. After sending a reply with .jpg files as they requested, I hear nothing from them for another 5 days. Today, I got an email from firstname.lastname@example.org saying that they haven't received a response from me and that they would close my ticket in 48 hours. I replied to that email by saying that my problem has NOT been resolved and sending my pictures again, but I am not confident that they will get my email this time and I really don't want to wait another 5 days in the support queue if they end up dropping my ticket without resolving anything.
I am hoping that someone reading this forum from Stardock can make sure their customer's emails aren't going into the spam folder, or, in the more likely scenario that I am doing something wrong, tell me what I am doing wrong and why I am not getting support. The only thing I can think of is that I sent my picture documentation to email@example.com, which technically isn't the same email address I used the first time, but it is the address support used to contact me.
On a side note, I am very much enjoying the game, and I would really like to update. Thanks!