+1 Karma for you! Thank you!

I this were me I would be super pissed. Collectors Edition no less... someone make a phone call or send him an extra copy from Amazon or something.

Edit: @above poster: If I were you I would stake out in front of their office with a sign : P

Pre Order during Beta2.  Also 30mins away (Walled Lake, MI).

Pretty much WTF at this point.  I want to be strong and zen-like, get my game and shut up til it is fixed, but this is insulting.  Pretty much the only thing that can turn me off to a game is being insulted.

Can someone from Stardock give us some help, outside of the obligatory "zomg talk to sales!"  Because I have, and they give me useless info like:  "It shipped AFTER the Street Date, it shipped USPS (useless for tracking!), and it takes 5-7 Business Days."  So pretty much, no help.

Pretty much it has taken this frustrating treatment of my Pre-Order to turn me into Nerd Rage Elemental Player Day-0.

All this for paying $ 70 for a game.

This is exactly my problem. It was frustrating enough that the game was so disappointing, but I was going to be the bigger person and just see this all through. At this point, though, Stardock has simply insulted me and has basically said that it doesn't care about me as a customer, even if I own most of its games. 

Fix this. Now.

dragoaskani said: "Have you even taken the time to contact sales? You do know they don't handle shipping personally, thats outsourced. In other words if you haven't contacted sales@stardock.com you are a ******."

Very constructive, good sir. HOWEVER, if you had taken the time to read the very first post, you would have read in PLAIN ENGLISH that I have already contacted Stardock Sales MULTIPLE TIMES. 

This was simply an effort to get their attention in other ways before I cancelled my order. Go troll somewhere else. 

The boxes are shipped by a third party fulfillment center in Cincinnati, not from the office. So (for those commenting about it) being in Michigan isn't very meaningful in this context.

As the USPS shipments don't have tracking, I'm not sure at what point the shipments might be considered lost and be eligible for reshipment, but you'd need to discuss with sales to see if that is a possibility.

That really sucks.  But you should know that Stardock, like many (most?) companies use a Fulfillment vendor to manufacture, assemble, and ship their product to the end user.  This is a third party company with no relation to Stardock services.   Stardock is a customer.  They pay the fulfillment center to burn the CDs, package the games, send the product to the user, and more.  Clearly something has gone seriously wrong.  Some folks haven't got their game, while others have gotten two copies.  Stardock does not have ready access to who got what.  Stardock has to rely on the fulfillment center to make things right.  Stardock should explain all this, even if it is just to say they are aware of the problem and are working with the vendor to resolve it.  Brad did say as much in one of his postings.  But Stardock customer service should send out an explanation email to each customer who's emailed them about this problem.  And a stickied post dedicated to this issue should be posted on the forums.  Beyond that, Stardock keeps pushing the vendor to make things right.

Civ4 had problems when it shipped.  My pre-order arrived late, and my install and play disks were misslabelled.  Some US customers got a french language tech tree.  And I believe there were other problems.  I erroneously blamed Firaxis and 2k for these problems.  That wasn't fair of me.  Now I know. 

Oops, cross posted with kryo's official response. 

Most likely Stardock. I just want my game or an actual update. I'll give it another 24 hours, but after that, I'm asking for a refund or store credit in addition to getting my game. This is just painfully ridiculous. 

Well, i live in London, United Kingdom and i got my limited ed box 2 days ago, so it must be stuck in your postal service limbo.

The 2-3 versus 5-7 is someone using priority estimates when they're shipping them media mail.  Stupid, but not exactly world ending.

It's a pretty small box, and USPS loses a lot of small boxes.  They end up in corners and between machinery.  You're slightly dramatic at this stage, perhaps a chill pill?  I could see getting excited over it if you didn't already have the game digitally, but it's a potentially lost package at this point.  They could handle it better, but so could you.  Shit happens, now would be a good time to be notifying them your shipment appears to be lost.  If you're still getting jerked around a week from now, then you've got a real complaint.

I'm not waiting on a physical copy, but this is pretty bad.

Stardock may not be the cause of the shipping errors, but they still assume overall responsibility for the timely delivery for their product and should still be held accountable for it.  This is just bad business and unsatisfactory customer service.