ToA Won't load
Played ToA last week for a few days with no problem but today I can't get it to load with just a random map. All the other games load and I can play the campain on ToA but not a random map. Any Ideas?
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Played ToA last week for a few days with no problem but today I can't get it to load with just a random map. All the other games load and I can play the campain on ToA but not a random map. Any Ideas?
Please open your debug.err file in notepad, and copy/paste the contents into a post here. This will give us some technical information that can help troubleshoot your problem. The location you'll find the debug.err in varies depending on which game you're playing:
Dread Lords: My Documents\My Games\GalCiv2
Dark Avatar: My Documents\My Games\GC2DarkAvatar
Twilight of the Arnor: My Documents\My Games\GC2TwilightArnor
Older versions may store the debug directly in the location the game is installed at.
Be sure to copy the debug immediately after the error occurs; if you start the game again, the debug will be erased and recreated for the new session.
Debug Message: Version v2.03 Twilight of the Arnor last updated on: Thu Jul 23 11:47:38 2009
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\GalCiv2UL
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\GC2EU
Debug Message: Could not query reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net value named Serial No
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GalCiv2UL
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GC2EU
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GalCiv2UL
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GC2EU
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/14/2010, 00:48:32
DirectX Version: DirectX 11
Machine Name: WRANGLERX
Operating System: Windows Vistaâ„¢ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.091208-0542)
Languages: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv5 Notebook PC
BIOS: Default System BIOS
Processor: AMD Turion(tm) X2 Dual-Core Mobile RM-70 (2 CPUs), ~2.0GHz
Physical Memory: 4092MB RAM
Page File: 1508MB used, 6855MB available
Windows Dir: C:\Windows
Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI Mobility Radeon HD 3450
Manufacturer: ATI Technologies Inc.
Chip Type: ATI Radeon Graphics Processor (0x95C4)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_95C4&SUBSYS_3600103C&REV_00
Display Memory: 2042 MB
Current Display Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: atidxx32,atidxx64.dll,atiumdag,atiumdva,atiumd64.dll,atiumd6a.cap,atitmm64.dll
Driver Version: 7.15.0010.0163
Driver Date: 12/9/2008 23:55:10
DirectX Acceleration Enabled: Yes
Sound info
Sound device 1:
Description: Speakers and Dual Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76B2&SUBSYS_103C3600&REV_1003
Manufacturer ID: 1
Product ID: 100
Driver Name: stwrt64.sys
Provider: IDT
Driver Version: 6.10.6087.0000
Driver Date: 9/11/2008 10:54:44
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
Sound device 1:
Description: Speakers (Bluetooth Hands-free Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 100
Driver Name: {0.0.0.00000000}.{1169d1a3-f4ab-4697-b4d1-00670f5cc6ae}
Provider:
Driver Version:
Driver Date:
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
Sound device 1:
Description: SPDIF (Digital Out via HP Dock) (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76B2&SUBSYS_103C3600&REV_1003
Manufacturer ID: 1
Product ID: 100
Driver Name: stwrt64.sys
Provider: IDT
Driver Version: 6.10.6087.0000
Driver Date: 9/11/2008 10:54:44
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
Sound device 1:
Description: Independent Dual Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76B2&SUBSYS_103C3600&REV_1003
Manufacturer ID: 1
Product ID: 100
Driver Name: stwrt64.sys
Provider: IDT
Driver Version: 6.10.6087.0000
Driver Date: 9/11/2008 10:54:44
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
Sound device 1:
Description: Digital Output Device (HDMI) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1000
Manufacturer ID: 1
Product ID: 100
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.00.6002.18005
Driver Date: 4/11/2009 00:39:51
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1680 x 1050, Windowed: 0, Multisample: 4
Debug Message: Game Resolution: 1680 x 1050
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): ATI Mobility Radeon HD 3450
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 d9ebd8
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GalCiv2UL
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GC2EU
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar\Movies\techs\*.bik
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask C:\Users\Richard Silva\Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message: No files found matching mask C:\Users\Richard Silva\Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message: No files found matching mask C:\Users\Richard Silva\Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message: No files found matching mask C:\Users\Richard Silva\Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask ./Data/*.xml
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2./Data/English/\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Users\Richard Silva\Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar\Gfx\Planets\C0*.png
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_MoreDetails_FText
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_Details_FormattedText
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask ./Data/English/Scenarios/*.GC2Scenario
Debug Message: No files found matching mask C:\Program Files (x86)\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Scenarios\*.gc2scenario
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Title
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Spinner_Back
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Title
Debug Message: Creating Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing asteroid fields.
Debug Message: Killing asteroid field mining bases.
Debug Message: Killing space resources.
Debug Message: Killing ascension crystals.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\GalCiv2UL
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\GC2EU
Debug Message: Could not query reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net value named Serial No
Debug Message: Star Frequency: 3 Max Num Stars: 320
Debug Message: Planet Frequency: 3 Max Num Planets: 1024
Debug Message: Galaxy Size Set: 22 x 22
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Star Density: Tight Clusters.
Debug Message: Number of Unplaced Stars: 82.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Total planets placed: 65
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 300
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Ascension Crystals
Debug Message: Creating Random Map... Done
Debug Message: Distributing bonuses on planets...
Debug Message: Creating Random Map... Asteroid Fields
Debug Message: Setting Game Options
Debug Message: Creating Civs
Debug Message: Iconian Refuge: Intellence -> 61
suuport sent me this and it worked.
Navigate to Documents/My Games/GC2TwilightArnor and remove the prefs.ini file from the directory. then launch the game again.
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