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GunslingerBara
GunslingerBara
Join Date 10/2008
+151 sdemployee

For anyone having issues with forum loading

June 22, 2009 2:16:27 PM from Demigod ForumsDemigod Forums

Hey everyone!  I need your help in resolving some forum loading issues.  Some people have complained that certain pages have failed to load, loaded only halfway, or loaded only specific sections and not others.  Others are complaining that some pages take forever to load or are very slow in general.

However, I have had troubles finding a common ground for what may be causing these issues, so I'm hoping you guys can help.

For anyone that has problems loading the forums, notices slowdown, or sees all or parts of the forum missing (eg: the Recently Active Posts section), please post here with the following information:

What happened? (did the page not load, did it load halfway or only certain sections, or something else?)
When this happened (date and time, preferably in EST; if not, please post your timezone)
Which page this happened on (URL too, if possible)
Were you logged in?
Did you refresh or click on a link to get to the page with the issue?
Screenshot (if necessary, if someone has already posted one, or it's similar to the screenshot I linked to above, just say so)
What browser/OS you are using (version numbers too, eg: Firefox 3.0.11, you can usually find this by clicking on Help at the top of the browser then About).

If there are any errors that are returned, or anything else that seems strange or off, please post about those too.

Thanks again to anyone that helps with this!

Bara

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GunslingerBara
GoaFan77
Join Date 10/2008
+629
Reply #1 June 22, 2009 2:32:21 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

A couple minutes ago (1:25 Central)

Tried to load the sins modding forum

I was logged in

I clicked the link on the main forum and refreshed, same result

Using 64bit Vista with Firefox 3.0.11

 

When trying to go to the mod forum or most other pages, it takes forever and then it only loads the stickies and leaves the thread list completely blank.

 

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GunslingerBara
InfiniteVengeance
Join Date 04/2009
+28
Reply #2 June 22, 2009 3:02:46 PM
from Demigod ForumsDemigod Forums

It is happening to me right now.

Timestamp on my post works for time, but it's been happening all morning.

Always for http://forums.demigodthegame.com/forum/469 - General forum.  Coincidentally the other forums like ideas (http://forums.demigodthegame.com/forum/471) are not suffering.  It's always General.

I am logged in, as you can see.

It doesn't seem to matter how you get there, url copy/paste, Click the "Demigod" link from a post top/bottom, or hit "Home" then click General from there.  Same result.

Same thing happens as above post describes - Stickies are there  but the "Recently Active Posts" section just stops, and the "Forum Jump" bar is right there instead of the posts.  Then Moderators section, then Sub Category sections are intact.

Windows XP FireFox 3.0.11

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GunslingerBara
smitty1931
Join Date 06/2009
0
Reply #3 June 22, 2009 3:44:58 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Just happened to me, tried to go to general forum, wouldn't load I wanted to make a new post, took me half an hour to get to it. Xp

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GunslingerBara
Dr.Gonzo
Join Date 01/2008
+6
Reply #4 June 22, 2009 3:50:27 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Been having problems since 23:00[about] on 21/06/2009. General symptoms are severe unresponsiveness- regardless of page desired or being logged in. Happens with Opera and IE8. Opera doesn't throw any errors and just hangs for a while. IE8 says "Base.UI is NULL or not an Object. Code 0. Line 1000 char 1"

Opera:
Version
9.64
Build
10487
Platform
Win32
System
Windows NT 5.2
Java
Sun Java Runtime Environment version 1.6

IE8 *32:
8.0.6001.18702

Hope this helps somehow,
Dr.Gonzo

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GunslingerBara
Tkins
Join Date 10/2008
+12
Reply #5 June 22, 2009 3:56:02 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

What happened? I can view my posts, my replies and the recent threads, but I can't go into any forums  (ie general)
When this happened Right meow
Which page this happened on forums.sinsofasolarempire.com
Were you logged in? Yes
Did you refresh or click on a link to get to the page with the issue? I can't get it to load.
What browser/OS you are using Chrome and IExplorer 8 vista 64 bit

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GunslingerBara
Daiwa
Join Date 07/2001
+350
Reply #6 June 22, 2009 4:10:24 PM
from JoeUser ForumsJoeUser Forums

1537 EST today 6-22-09.  Following occurred while logged in, initially to MyReplies, which itself loaded within a second or two tops.

Clicked on 'Politics' in the Forum Categories List while viewing My Replies.

Took about 20-22 seconds for the page (https://forums.joeuser.com/forum/3) to load.  Both Pinned and Recently Active lists are collapsed with a 'minus sign' showing on the Expand/Collapse button.  Clicking on the E/C button for either section changes it to a 'plus sign' but the list does not expand.

FF3 with all updates through today (3.0.11).

Thanks for your work on these issues, Bara.

EDIT: This has been an intermittent problem.  When that page loads in a normal/reasonable time, the lists are expanded as expected.  It's only when the page takes a long time to load that they're collapsed & 'unexpandable.'

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GunslingerBara
harpo99999
Join Date 02/2008
+407
Reply #7 June 22, 2009 5:14:19 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

gunslinger

windows xp 32bit pro sp3
browser firefox 3.0.011
sins mod forum(443) no recent posts
Stardock Forums v1.6.3440.27138
© 1995-2009 Stardock Corporation. All rights reserved.
All times are EST. The time is now 17:03:55
#1051148  balsa03   Server Load Time: 00:00:00.0000750   Page Render Time: 0:0:5:135 (5135ms) 
as you can see the render time is 5.135 seconds
other tabs open to sins are recient posts result OK
                                        my posts result OK
                                        my replies result OK
                                        private messages result OK
render times between 3 seconds and 15 seconds on these pages
harpo

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GunslingerBara
InfiniteVengeance
Join Date 04/2009
+28
Reply #8 June 22, 2009 5:17:35 PM
from Demigod ForumsDemigod Forums

I'd also note that loading any forum is *extremely* slow, but loading posts directly (from "My Replies" menu) is much faster.

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GunslingerBara
twifightDG
Join Date 05/2009
+18
Reply #9 June 22, 2009 6:54:41 PM
from Demigod ForumsDemigod Forums

Quoting ,
quoting post
What happened? (did the page not load, did it load halfway or only certain sections, or something else?)
When this happened (date and time, preferably in EST; if not, please post your timezone)
Which page this happened on (URL too, if possible)
Were you logged in?
Did you refresh or click on a link to get to the page with the issue?
Screenshot (if necessary, if someone has already posted one, or it's similar to the screenshot I linked to above, just say so)
What browser/OS you are using (version numbers too, eg: Firefox 3.0.11, you can usually find this by clicking on Help at the top of the browser then About).

* Very slow page loads, it goes up and down a lot (between 1 sec - 8 sec) on the page load time, but the actual time between clicking a link and having the page in front of me can come close to 30 seconds

* 0:45, or 12:45 AM I think you call it, European time (which is GMT +1). Dunno EST but you should be able to tell according to post time of this post (it's 12:55 AM here now when I'm posting this) [edit] apparantly I'm at EST +6, so the time the problem occured would be 18:45ish. Happened to me again while loading this page a while after, right now, at 19:20.

* The page clicked was: http://forums.demigodthegame.com/356930/page/2 Does however happen with other random pages too, it's too up and down to pin it down. The my replies page seems to load pretty fast every time though.

* Yes I was logged in. I have a direct link to the my replies page in internet explorer and visit every topic I replied in from there, or visit the 'home' forum section from there.

* I clicked the link from the my replies page (it had a new reply)

* Screenshot is pointless. The problem is long loading times. Taking a screen of the page render time is useless because that usually is not that high, even though the page took a lot longer than that to actually load.

* Windows 7 RC (build 7100). MSIE8 (integrated) at version 8.0.6001.18783 Everything fully updated.

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GunslingerBara
twifightDG
Join Date 05/2009
+18
Reply #10 June 22, 2009 7:24:19 PM
from Demigod ForumsDemigod Forums

Did another short test, clicking from the home page (of demigodthegame.com) to General.

Time it took from clicking till page display: 47 seconds (Test 2: 47 seconds again)

Page render time indicated: 531 ms (0.531 seconds) (Test 2: 0.601 seconds)

Not quite reality

NB: This problem is at the moment repeatable for me!

Test 3 also gave me 47 seconds to load. If you maybe negate the actual render time you might set it at 45 seconds. It seems there is a timeout involved, which happens everytime at the indicated time. This is everytime only with the General subforum. Other pages seem to be 'reasonably snappy', eg < 8 seconds, before aswell as after I load General. The long page load time of General is probably what annoys most users so I'd look into a timeout at server level of some sorts. This concludes my forum hosting wisdom I gathered from surfing around Sorry if I seem like a know it all but the 'time out' caught my eye. Also sorry in hindsight for the bold, I must look like a 14 year old kid..

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GunslingerBara
NightTrainthedark
Join Date 07/2003
+255
Reply #11 June 22, 2009 9:25:36 PM
from WinCustomize ForumsWinCustomize Forums

Something you did at the end of the work day has the forums flying along. They were sluggish all day and then... success.

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GunslingerBara
Daiwa
Join Date 07/2001
+350
Reply #12 June 22, 2009 9:48:45 PM
from JoeUser ForumsJoeUser Forums

A glycerin suppository or an enema would be my guess.  

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GunslingerBara
AnnihilatorX
Join Date 03/2004
+6
Reply #13 June 23, 2009 7:34:07 AM
from Demigod ForumsDemigod Forums

I can tell you this is ocassional and very likely to do with server load.

What happened? Most likely the main Demigod General forum page (Not the sub-foums). Slow loading. When it finishes loading, no topic listing (Recently active posts), just the stickies are visible. Retrying usually doesn't work until 5-10 mintues later or more.

When this happened Ocasionally. Once at June 6, 2009 12:57:55 GMT. Once yesterday June 22 at night GMT and several other times in between. Forgot the time though.
Which page this happened on General forum: http://forums.demigodthegame.com/forum/469
Were you logged in? Yes
Did you refresh or click on a link to get to the page with the issue? Both doesn't work
What browser/OS you are using Firefox 3.0.11

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GunslingerBara
Daiwa
Join Date 07/2001
+350
Reply #14 June 23, 2009 11:27:47 AM
from JoeUser ForumsJoeUser Forums

Quoting Daiwa,
reply 12
A glycerin suppository or an enema would be my guess.  

Looks like my idea worked.

Forums are quite snappy this morning, without any apparent glitches.

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GunslingerBara
GunslingerBara
Join Date 10/2008
+151 sdemployee
Reply #15 June 23, 2009 2:00:56 PM
from Demigod ForumsDemigod Forums

Keep em coming guys.  The more info the better.  A few of us are reading your replies and trying to come up with solutions

Bara

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GunslingerBara
AnnihilatorX
Join Date 03/2004
+6
Reply #16 June 23, 2009 7:41:24 PM
from Demigod ForumsDemigod Forums

GMT 24 June 00:35:00 (minutes ago)

First sign was forum begining to slow down. Few times it went quick. Then few seconds later slowed a lot. Even got 500 forum went eggards?? message. Saw that twice. Was trying to reply as well as browse. I will see if this reply goes through.

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GunslingerBara
AnnihilatorX
Join Date 03/2004
+6
Reply #17 June 23, 2009 7:46:18 PM
from Demigod ForumsDemigod Forums

GMT 24 June 00:35:00 (minutes ago)

First sign was forum begining to slow down. Few times it went quick. Then few seconds later slowed a lot. Even got 500 forum went Egads message. Saw that twice.

Once the recent active post was gone from Demigod General last few minutes.

Was trying to reply as well as browse. I will see if this reply goes through.

Nope didn't go through first time. No responses. Firefox just say loading...

2nd time, 500 Forum went Egards. Now time is 00:45 GMT.

Also got "Drat! Something went wrong while we were trying to save your changes. Please wait a moment and try again." during editing of another post.

 

Edit:

Got "Drat! Something went wrong while we were trying to save your changes. Please wait a moment and try again." again as I edit. 00:48 BST

Sorry GMT I meant to say BST (British summer time)

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GunslingerBara
AnnihilatorX
Join Date 03/2004
+6
Reply #18 June 25, 2009 7:23:49 AM
from Demigod ForumsDemigod Forums
June 25 BST 12:19 Just happened. It happened only once though. 500 error can be seen as a background picture. Pinned topic list and category list (not shown in screenshot) show empty lists.
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GunslingerBara
harpo99999
Join Date 02/2008
+407
Reply #19 June 26, 2009 8:02:36 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

barra I am having a significant problem, the MY FORUM Posts are all missing  from the my forum posts page

time 7.58 est( your time) server balsa03 date 26/6/2009

fortunatly the my replies page is working and I had replied to all of my more recent posts, BUT IT IS STILL A SIGNIFICANT PROBLEM

harpo

 

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GunslingerBara
twifightDG
Join Date 05/2009
+18
Reply #20 June 26, 2009 9:34:27 AM
from Demigod ForumsDemigod Forums

Actually same for me. For the time look at the time of this post.

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GunslingerBara
Uvah
Join Date 05/2006
+874 moderator
Reply #21 June 26, 2009 10:09:08 AM
from WinCustomize ForumsWinCustomize Forums

url = https://www.wincustomize.com/myposts

Date and time = June 26, 2009 10:05 a.m. EST

Posts not showing up.

Logged in = yup.

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GunslingerBara
harpo99999
Join Date 02/2008
+407
Reply #22 June 27, 2009 2:47:57 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

barra the sins mod forum thread is down again at 2.26.28 est on the 27.6.2009

buggering nusance

harpo

 

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GunslingerBara
LoTeK_83
Join Date 05/2008
+2
Reply #23 June 27, 2009 4:27:46 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

The modding section loads only sticked threads. Time 8.25 GMT.

Happens 70% of the times I'm around to check.

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GunslingerBara
HMS-ARKROYAL
Join Date 07/2008
0
Reply #24 June 27, 2009 4:34:58 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Quoting GoaFan77,
reply 1
A couple minutes ago (1:25 Central)

Tried to load the sins modding forum

I was logged in

I clicked the link on the main forum and refreshed, same result

Using 64bit Vista with Firefox 3.0.11

 

When trying to go to the mod forum or most other pages, it takes forever and then it only loads the stickies and leaves the thread list completely blank.

 

 

exacly the same for me as well.

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GunslingerBara
Colonel_Jessep
Join Date 09/2008
+46
Reply #25 June 27, 2009 5:25:24 AM
from Demigod ForumsDemigod Forums

What happened? Demigod General has no topics in it, only pinned posts and subcategories. Site loads even longer than usual (>>30 seconds).


When this happened A few minutes ago (GMT+1: 11:05 AM, 5:05 AM EST?). It's still down though, usually for a few hours (same thing happened on the last two weekends, roughly about the same time).


Which page this happened on http://forums.demigodthegame.com/forum/469


Were you logged in? In Firefox, not in Opera and IE.


Did you refresh or click on a link to get to the page with the issue? Bookmark, hard refresh (CTRL+F5) didn't solve the problem.


Screenshot

large version


What browser/OS you are using: XP SP3, Firefox 3.0.11, Opera 9.64, Internet Exploiter 8.

PS: Still not working: 06:43 EST.

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