I recently got Galactic Civilizations 2: Ultimate edition from a reliable dealer. The serial number is unused and the game is in perfect working order. Brand new of the shelves in other words.
But for some reason I can't get it to register, I'm not sure if it's something i'm doing wrong or not. All i know is that Stardock's 'Impulse' program is meant to register it to my account but so far It has failed to register it. I'm posting up a screen shot of what happened when I tried to register.

Can someone give me Step by step instructions on how to register my version of galciv2. If you tell me to refer to the manual I should inform you in advance that I have already done so and was unable to find any reference to registration.