Complete computer freeze on new game

Hey folks,

A strange problem for some time with my computer freezing on new games.  Typically the screen goes black and monitor goes off.  Requires hard reset.  I have an X800XL with the latest drivers.  An error with ati2mtag does occur "CRT invalid display type" but ATI states that this will not cause crashes. Any help would be greatly appreciated.

Here's my debug.err file:

Debug Message:  Version v1.5 last updated on: Thu Jan 11 13:39:19 2007
Debug Message:  GalCiv2 is activated.
Debug Message:  Checking DX Version.
Debug Message:  *********DXDiag info follows.*********
System Info
Time: 10/14/2007, 16:02:56
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: PUMPIRON
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Languages: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) 64 Processor 3500+,  MMX,  3DNow, ~2.2GHz
Physical Memory: 1024MB RAM
Page File: 332MB used, 2641MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: RADEON X800 Series  
Manufacturer: ATI Technologies Inc.
Chip Type: ATI RADEON X800 XL (0x554D)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_554D&SUBSYS_03021002&REV_00
Display Memory: 256.0 MB
Current Display Mode: 1600 x 1200 (32 bit) (60Hz)
Monitor Name: Dell 2001FP (Digital)
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6652
Driver Date: 11/21/2006 23:25:23
DirectX Acceleration Enabled: Yes
 


Sound info
Sound device 1:
Description: SB Live! 24-bit
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: P17.sys
Provider: CREATIVE
Driver Version: 5.12.0001.0514
Driver Date: 6/15/2007 02:47:26
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 
Sound device 1:
Description: NVIDIA(R) nForce(TM) Audio
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: NFORCE_VAD
Manufacturer ID: 1
Product ID: 100
Driver Name: nvapu.sys
Provider: NVIDIA Corporation
Driver Version: 6.14.0465.0000
Driver Date: 7/26/2005 08:01:56
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 


Debug Message:  *********END dxdiag info.*********
Debug Message:  Entering WinMain
Debug Message:  ******* Starting Game Shell *******
Debug Message:  Preparing to change display settings.
Debug Message:  Using multilsample setting: D3DMULTISAMPLE_6_SAMPLES
Debug Message:  Game Resolution: 1600 x 1200
Debug Message:  Running in windowed mode.
Debug Message:  HAL (hw vp): RADEON X800 Series  
Debug Message:  D3DPRESENT_INTERVAL_IMMEDIATE
Debug Message:  Refresh rate: 0
Debug Message:  Bit Depth: 32 bit.
Debug Message:  *********Checking D3DDevice Caps***********************
Debug Message:  A full-color cursor is supported in hardware at high resolution modes.
Debug Message:  Border size reported as 6 by 32
Debug Message:  RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message:  Now windowed.
Debug Message:  Shell initialization complete
Debug Message:  ***** Initializing Game *****
Debug Message:  Timer Frequency is 0 369e99
Debug Message:  Initializing sound card.
Debug Message:  initailizing bink
Debug Message:  Create setup screens.
Debug Message:  Clear galaxy settings.
Debug Message:  Clear influence.
Debug Message:  Clear up laws.
Debug Message:  Clear first time events.
Debug Message:  Clear wonders and trade goods.
Debug Message:  Clear sector mapper.
Debug Message:  Set mouse.
Debug Message:  Set update timer.
Debug Message:  Clear data definitions.
Debug Message:  Reading Star Names
Debug Message:  Reading Star Names... Done
Debug Message:  No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message:  No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Scenarios\*.gc2scenario
Debug Message:  TitleWnd: Quit Button.
Debug Message:  Posting WM_CLOSE message.
Debug Message:  WM_CLOSE message received.
Debug Message:  GameUninitialize start
Debug Message:  Killing Galaxy
Debug Message:  Killing threads.
Debug Message:  Kiling civs.
Debug Message:  Killing ships.
Debug Message:  Killing rallypoints.
Debug Message:  Killing misc objects.
Debug Message:  Killing stars.
Debug Message:  Killing anomalies.
Debug Message:  Killing space resources.
Debug Message:  Killing colonies and planets.
Debug Message:  killing scenario.
Debug Message:  Clearing Turn Event Log
Debug Message:  Clear galaxy settings.
Debug Message:  Clear influence.
Debug Message:  Clear up laws.
Debug Message:  Clear first time events.
Debug Message:  Clear wonders and trade goods.
Debug Message:  Clear sector mapper.
Debug Message:  Clear data definitions.
Debug Message:  Killing Galaxy: Completed
Debug Message:  Shutting down sound system.
Debug Message:  Clearing sound and music handles.
Debug Message:  GameUninitialize end
Debug Message:  Device not cleared. 1 counts left.
Debug Message:  D3D not cleared. 1 counts left.
Debug Message:  Destroying Window.
Debug Message:  Main Shell terminating normally

2,716 views 5 replies
Reply #1 Top
If your issue was with TA, you will need to post the debug from it found in My Documents\My Games\GC2TwilightArnor, immediately after you encounter the problem (before starting the game up again). Sorry for not being more specific.
Reply #2 Top
I just took a new sample of the game and caught some good info in my debug.err - VPU recovery actually started.

Debug Message: Version v1.91 Twilight of the Arnor last updated on: Thu May 1 12:15:51 2008
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 5/12/2008, 21:36:57
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: PUMPIRON
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
Languages: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) 64 Processor 3500+, MMX, 3DNow, ~2.2GHz
Physical Memory: 1024MB RAM
Page File: 335MB used, 2638MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: RADEON X800 Series
Manufacturer: ATI Technologies Inc.
Chip Type: ATI Radeon Graphics Processor (0x554D)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_554D&SUBSYS_03021002&REV_00
Display Memory: 256.0 MB
Current Display Mode: 1600 x 1200 (32 bit) (60Hz)
Monitor Name: Dell 2001FP (Digital)
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6783
Driver Date: 3/29/2008 00:04:32
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SB Live! 24-bit
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: P17.sys
Provider: CREATIVE
Driver Version: 5.12.0001.0514
Driver Date: 6/15/2007 10:47:26
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1600 x 1200, Windowed: 1, Multisample: 4
Debug Message: Game Resolution: 1600 x 1200
Debug Message: Running in windowed mode.
Debug Message: HAL (hw vp): RADEON X800 Series
Debug Message: D3DPRESENT_INTERVAL_IMMEDIATE
Debug Message: Refresh rate: 0
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: Border size reported as 6 by 32
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now windowed.
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Jason Annis\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Jason Annis\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar\Movies\techs\*.bik
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask C:\Documents and Settings\Jason Annis\My Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message: No files found matching mask C:\Documents and Settings\Jason Annis\My Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message: No files found matching mask C:\Documents and Settings\Jason Annis\My Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message: No files found matching mask C:\Documents and Settings\Jason Annis\My Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask ./Data/*.xml
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Documents and Settings\Jason Annis\My Documents\My Games\GC2TwilightArnor\ships\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Jason Annis\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2./Data/English/\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Jason Annis\My Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar\Gfx\Planets\C0*.png
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask C:\Documents and Settings\Jason Annis\My Documents\My Games\GC2TwilightArnor\*.raceconfigxml
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Documents and Settings\Jason Annis\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Jason Annis\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Jason Annis\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_MoreDetails_FText
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_Details_FormattedText
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask ./Data/English/Scenarios/*.GC2Scenario
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Scenarios\*.gc2scenario
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Title
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Spinner_Back
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Title
Debug Message: Creating Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing asteroid fields.
Debug Message: Killing asteroid field mining bases.
Debug Message: Killing space resources.
Debug Message: Killing ascension crystals.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Star Frequency: 3 Max Num Stars: 36
Debug Message: Planet Frequency: 2 Max Num Planets: 86
Debug Message: Galaxy Size Set: 4 x 4
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Star Density: Tight Clusters.
Debug Message: Number of Unplaced Stars: 3.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Total planets placed: 65
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 167
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Ascension Crystals
Debug Message: Creating Random Map... Done
Debug Message: Distributing bonuses on planets...
Debug Message: Creating Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing asteroid fields.
Debug Message: Killing asteroid field mining bases.
Debug Message: Killing space resources.
Debug Message: Killing ascension crystals.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Star Frequency: 1 Max Num Stars: 74
Debug Message: Planet Frequency: 0 Max Num Planets: 59
Debug Message: Galaxy Size Set: 12 x 12
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Star Density: Tight Clusters.
Debug Message: Number of Unplaced Stars: 0.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Total planets placed: 65
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 300
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Ascension Crystals
Debug Message: Creating Random Map... Done
Debug Message: Distributing bonuses on planets...
Debug Error: Starting tech NeutralHistory could not be given to Custom Race because it was not found in their tech tree (MinorRace).
Debug Error: Starting tech Innovative History could not be given to Custom Race because it was not found in their tech tree (MinorRace).
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: D3DERR_DEVICELOST
Debug Message: Device lost
Debug Message: Attempting to reset device.
Reply #3 Top
Please install 'SmartException' from the free stuff section in Stardock Central. Make sure that SE is running and start your game as normal. If the game crashes it will generate an exception report that can be emailed to [email protected].

Include in/attached to the email:
+ A description of what you were doing at the time.
+ How to reproduce the crash (if possible).
+ A zipped save (if applicable).
+ The appropriate debug.err file.

The devs cannot help if you do not provide these details!
Reply #4 Top
Some additional info:
Dread Lords runs perfectly smooth on game setup and once in game play - no problems that are immediately noticeable.

DA and TA both are laggy during game setup and eventually crash. Even if i make it to the game, it crashes within a couple seconds. Enhance graphical rendering was tried as both enabled and disabled --> no difference.

Disabled all graphical enhancements on video section, resolution kept at 1600x1200, detail still at high --> made it to game itself but froze upon attempting to advance to next turn.

I've had problems with DA for some time, but thought it was my video card. (approx. 2-3 months) I've tried clean install of older drivers to no avail. Other games are stable.
Reply #5 Top
Another update: Installed SmartException...

VPU Recovery kicks off --> no error recorded by SmartException
System freezes completely with sound hanging --> hard reset.

On reboot, no error recorded on SmartException.

  :NOTSURE: