Crashes and reboots laptop - please help!

hey scince you got the update can you tell me how to get it? It would help a lot

You seem to have cut off the top of the debug.err--please post the whole thing.

Kyle--the latest versions of the game are available on Stardock Central.

whoops sorry... this should be all of it.


Debug Message: Version v1.5 last updated on: Thu Jan 11 13:39:19 2007
Debug Message: GalCiv2 is activated.
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 7/31/2007, 19:37:44
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: MATTK
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Languages: English (Regional Setting: English)
System Manufacturer: eMachine
System Model: Shadow-K8
BIOS: PhoenixBIOS 4.0 Release 6.0
Processor: Mobile AMD Athlon(tm) 64 Processor 3200+, MMX, 3DNow, ~2.0GHz
Physical Memory: 510MB RAM
Page File: 465MB used, 777MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI MOBILITY RADEON 9600/9700 Series (Omega 3.8.360)
Manufacturer: ATI Technologies Inc. (Omega 3.8.360)
Chip Type: ATI Radeon Graphics Processor AGP (0x4E50)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4E50&SUBSYS_2032161F&REV_00
Display Memory: 64.0 MB
Current Display Mode: 1280 x 800 (32 bit) (60Hz)
Monitor Name: Generic Television
Monitor Max Resolution: 640,480
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6683
Driver Date: 3/14/2007 21:57:34
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1106&DEV_3059&SUBSYS_2032161F&REV_50
Manufacturer ID: 65535
Product ID: 65535
Driver Name: ALCXWDM.SYS
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.5400
Driver Date: 12/5/2003 17:59:10
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Bluetooth AV Audio
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: {F12D3CF8-B11D-457e-8641-BE2AF2D6D204}\BLUELETAUDIO
Manufacturer ID: 65535
Product ID: 65535
Driver Name: blueletaudio.sys
Provider: IVT Corporation
Driver Version: 5.01.2600.1106
Driver Date: 6/23/2006 17:00:26
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Bluetooth SCO Audio
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: {F12D3CF8-B11D-457e-8641-BE2AF2D6D204}\BLUELETSCOAUDIO
Manufacturer ID: 65535
Product ID: 65535
Driver Name: BlueletSCOAudio.sys
Provider: IVT Corporation
Driver Version: 5.01.2600.1106
Driver Date: 8/31/2005 11:34:52
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1280 x 800
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): ATI MOBILITY RADEON 9600/9700 Series (Omega 3.8.360)
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: * Collectors Edition *
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\Matt\My Documents\My Games\GalCiv2\ships\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Matt\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done

I think you should increase your virtual memory. It looks a bit low.

'Physical Memory: 510MB RAM'
RAM is low, for sure.
'Display Memory: 64.0 MB'
As is video memory.

I think your friend's laptop is not quite up to this game.

There could also be overheating problems, especially with the 'rebooting' problem.
Faults in the game coding will usually result in a CTD, while faults in hardware will usually result in a system crash.

I have worked on laptops that crashed while on AC power, but not on battery power.
When on battery the MB will throttle down the CPU speed, thereby reducing the heat generated.
That lower temp would allow the laptop to operate normally.

So, try the game on battery power and see if it makes any difference.