heightmaps will not update

Stardock update program downloads the file gc2.heightmaps.sdc three times, tries to validate that file each time

from GalCiv2 Forums
Hello. I just did a complete reinstallation of Galactic Civ 2 and the Dark Avatar expansion, on a new computer that I just built.

The installation and updates went fine, except for heightmaps. When I try to update heightmaps I get an error (pasted below).

Any idea what's going on? Have other people encountered this?

It looks like the Stardock update program downloads the file gc2.heightmaps.sdc three times, tries to validate that file, then throws the error. Looks like the heightmaps file will not validate?

Grateful for any ideas. I am not keen to reinstall the entire game again.

Eric

p.s. I did clear my XML data, and restarted my computer.

Error:


-- [Application] ----------------------------------------------------
Name: Stardock Central
Path: C:\Program Files\Stardock\SDCentral
Version: 2.45.462, build: 150

-- [System Information] ---------------------------------------------
Platform: Microsoft Windows Windows XP, 5.1.2600 Service Pack 2
Display: NVIDIA GeForce 7950 GT
Driver Version: 6.14.10.9424
System Dir: C:\WINDOWS\system32
Time / Date: 19:48:46 -- Tuesday, June 19, 2007

-- [Installing] -----------------------------------------------------
Server: http://sdc1.stardock.com
Server Dir: public
Network Id: drengin
Name: Heightmaps for Galactic Civilizations II
App Id: gc2
Installed: False
Version: 1.59.014
Type: production
Reg Key: GalCiv2
Install Dir: C:\Program Files\Stardock\TotalGaming\GalCiv2
Exe:
Last Updated: 06/19/2007

-- [Account] --------------------------------------------------------
First Name: Eric
Last Name: Bourland
Email: [email protected]

-- [Installation] ---------------------------------------------------
Download: C:\Program Files\Stardock\SDCentral\data\public\gc2\production\gc2_heightmaps.xml 1
Load: C:\Program Files\Stardock\SDCentral\data\public\gc2\production\gc2_heightmaps.xml 1
Download: C:\DOCUME~1\ERICBO~1\LOCALS~1\Temp\sdcentral\gc2_heightmaps.sdc 0 | Validation Failed
Download: ef49d1a6091ef30b011cc258901a47a7 | 17b1f23fe7997288042be6241f816bd8 | 262628102
Download: C:\DOCUME~1\ERICBO~1\LOCALS~1\Temp\sdcentral\gc2_heightmaps.sdc 0 | Validation Failed
Download: ef49d1a6091ef30b011cc258901a47a7 | 17b1f23fe7997288042be6241f816bd8 | 262628102
Download: C:\DOCUME~1\ERICBO~1\LOCALS~1\Temp\sdcentral\gc2_heightmaps.sdc 0 | Validation Failed
Download: ef49d1a6091ef30b011cc258901a47a7 | 17b1f23fe7997288042be6241f816bd8 | 262628102
Result: Installation failed (32)


9,875 views 10 replies
Reply #1 from GalCiv2 Forums Top
Please contact [email protected] with this error log. You should receive an automated response shortly after you send the mail with your ticket number; if you don't, check your spam/bulk folders.

If you can't email support or get no response at all (generally due to spam blocking), you can submit a ticket directly through this page. Just click next, then fill out the form and submit it (no need to log in or register there).
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Reply #6 from Stardock Forums Top
Downloaded it two times, i experience the same error.
i'm using the following hardware:

- ASUS Strike Extreme motherboard
- Intel Core 2 Duo E6700
- HIS Radeon 2900XT
Reply #7 from GalCiv2 Forums Top
I get an error every time I download the hieghtmaps also. Have since they came out. I just delete the heightmaps from my computer first, then update with the newest version, and have had no problems downloading. Is a pain to have to find and delete the heightmaps each time, but that is what I have done to fix the download hanging.

Reply #8 from GalCiv2 Forums Top
Can you post the files that need to be deleted in order for the update to succeed?

I sent an email to [email protected] yesterday, but haven't even gotten the promised auto-response ticket yet. I know that the lack of response is not an anti-spam problem because I also happen to run the email server and checked the logs to see if the email had been accepted and if a response had been attempted or not.

I'll try also using the online form, but the problem seems pretty widespread.
Reply #9 from GalCiv2 Forums Top
I just delete the heightmaps from my computer first, then update with the newest version


Well, if you already have the heightmaps sucessfully installed, don't worry about the updates--nothing's changed in it (the version numers just get bumped when other things are updated).
Reply #10 from Stardock Forums Top
I bought GC II Avatars yesterday and got Validation Failed error during fresh heightmap download too. Check this file ASAP pls !!