My game wont work

can anyone help me and tell me how to post the debug info

The debug.err is located in the main program folder - usually C:\Program Files\Stardock\TotalGaming\GalCiv2 (\DarkAvatar if you are playing DA).

It is a plain text file which can be opened with Notepad.

Just select all the text, then copy and paste it into the reply box.

you were the guy that helped me b4

Debug Message: Version v1.0 last updated on: Mon Feb 6 12:52:05 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 5/15/2007, 19:08:52
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: SHEILA-D36334EF
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.070227-2300)
Languages: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dimension 4700
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A09
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz
Physical Memory: 510MB RAM
Page File: 325MB used, 922MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name:
Manufacturer:
Chip Type:
DAC Type:
Key Device: Enum\
Display Memory: n/a
Current Display Mode: 1024 x 768 (32 bit) (1Hz)
Monitor Name:
Monitor Max Resolution:
Driver Name: vga.dll
Driver Version: 5.01.2600.0000
Driver Date: 8/4/2004 06:00:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description:
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID:
Product ID:
Driver Name:
Provider:
Driver Version:
Driver Date:
Type:
Other Drivers:
Acceleration Level: 0
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: No compatible devices found.
Debug Message: InitializeDirect3D Failed.
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start

You are running the most basic VGA video driver, not the driver specifically for your video card. You need to install the latest driver for your particular card.

And it does not look like you have a sound card installed either.

You should also increase your swap file to at least 2GB, and update the game via Stardock Central to the latest version. You will have to register the game (if you have not done so already) in order to use the update.

Are you running windows in safe mode? The game won't work with generic VGA drivers, period. You need to be running with normal drivers that support Direct3D.

i dont have a serial key thats how my game came

and i dont know how to install my sound card and also like 2 months ago my entire system crashed i had to reinstall everything and it was so bad i had to call a computer fixer

How did you aquire your copy of the game?

And if you paid someone to reinstall Windows, they did a lousy job and you should either get your money back or make them do it right.

Do you know the brand and model of your video card or sound card?

1. Gamestop
2. it was free cause the warranty was still in effect
3. i dont know

First thing you need to do is get a book and read about your computer... even with basic knowledge installing things like sound cards, video cards, ram, drives is all really simple, and it will help you answer alot of questions on your own. as far as your video card goes you need to either A: get your computers make and model number and google it... that will tell you the brand and model of video card so you can get the correct drivers. B: open up your computer and find your video card (its the one your monitor is plugged into) and get the brand that way, if its plugged into the motherboard, you have an integrated gpu, get the model number from the motherboard and google it that will tell you what graphics controller you have.