Slight Problem, Any Help?

March 15, 2007 4:57 PM from

I recently paid for DA and got the serial number. However, I used a different email address to purchase the game than the one that I use for Stardock Central. I have sent an email to support@stardock about merging emails. Will this sort the problem, if so, then how will it sort it?

I sent the email about 2 days ago and they haven't yet replied?

Thanks for any help.

4,138 views 7 replies

Reply #1 March 15, 2007 5:20 PM from

GalCiv2 Forums Top

I have sent an email to support@stardock about merging emails. Will this sort the problem

Yep. Please be patient as they get a lot of emails (and the way the system works, if you email again it will actually delay any chance of getting a response).

Do make sure you got the automated response as soon as your initial mail was received by the support system, if not, you may have spam blockers preventing you from seeing the response.

Reply #2 March 15, 2007 5:40 PM from

GalCiv2 Forums Top

Thanks for the reply. I didn't get the automated email and it isn't in my junk email folder either?

Reply #3 March 15, 2007 6:13 PM from

GalCiv2 Forums Top

Did you send it from your hotmail address? I believe Hotmail has a record of simply swallowing inbound messages from us without a peep.

Reply #4 March 15, 2007 7:06 PM from

GalCiv2 Forums Top

Thanks for the reply. I didn't get the automated email and it isn't in my junk email folder either?

Are you using an open email server? For example, i will not recieve such emails through my companies email server dur to their tight ass filtering which i cannot controll from my pc.

Reply #5 March 16, 2007 7:38 PM from

GalCiv2 Forums Top

I'm using my normal 'average joe' account. I used my company email on buying DA

Reply #6 March 16, 2007 8:21 PM from

GalCiv2 Forums Top

I'm thinking of sending another email. I'm not even sure if they received my original email as I never got an automated message back. Do I email [email protected]?

Thanks for all help.

Reply #7 March 16, 2007 8:55 PM from

GalCiv2 Forums Top

I'm not even sure if they received my original email as I never got an automated message back. Do I email [email protected]?

Yep. It's more likely that hotmail swallowed the response--if you want to try again, send it from a different address.

Welcome Guest! Please take the time to register with us.

Richer content, access to many features that are disabled for guests like commenting and posting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!