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SuperGeek133
SuperGeek133
Join Date 02/2007
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DA not showing in SDC

February 9, 2007 11:46:41 PM from GalCiv II ForumsGalCiv II Forums
So I have the retail version of GalCiv2, and I purchased DA today online and the thing will not show up in my Purchased Games list.

Here is part of the problem I think, my GalCiv2 is registered to my old email, and DA registered to my new one. I emailed support to get it fixed but I doubt anyone will answer until Monday, which sucks.

Any way I can fix it now?
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SuperGeek133
randomjames
Join Date 02/2007
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Reply #1 February 10, 2007 1:32:24 AM
from GalCiv II ForumsGalCiv II Forums
Doesn't show up on mine either. I'm pretty frustrated. I am all for downloading software directly from the publisher...the fewer middle-men and more money going to the right pockets the better in my opinion. However.... THIS IS REALLY ANNOYING. This entire experience has been unnecessarily complicated, and I will absolutely not do this again with Stardock. I was able to get my credit card info into the system easy enough. I want a link. One freaking simple link in my purchase confirmation email that I can click on one time and start my download. Is that really too much to ask? I do not want to install an application and register multiple times to get the software that I already purchased! I should have been playing 15 minutes ago but instead I am having to wait for guidance from support...what a total waste of time, and I have no idea when this 'issue' (which should never have existed in the first place if I just had a simple download location) will be resolved.   

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SuperGeek133
The_Deleter
Join Date 01/2007
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Reply #2 February 10, 2007 4:02:10 AM
from GalCiv II ForumsGalCiv II Forums

I want a link. One freaking simple link in my purchase confirmation email that I can click on one time and start my download. Is that really too much to ask? I do not want to install an application and register multiple times to get the software that I already purchased! I should have been playing 15 minutes ago but instead I am having to wait for guidance from support...what a total waste of time, and I have no idea when this 'issue' (which should never have existed in the first place if I just had a simple download location) will be resolved.


Preach it, brotha! Seriously, I have this problem too, and I'm surprised Stardock hasn't made it simple.

One link, Stardock. We need ONE LINK to download it, and you make us REGISTER for EVERYTHING, and then I can't play it ANYWAY! Just an icon in the program files! AN ICON! How exciting! Of course I paid $25 to get a little icon and nothing else! Brilliant! [/sarcasm] I don't think I'll get a response from Support yet either, so why can't you have solved this earlier? I'm not accepting any excuses, just provide a link in an email or something.

Edit: Oh, and I can't even see the Icon. Well Done, Stardock!
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SuperGeek133
kryo
Join Date 05/2003
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Reply #3 February 10, 2007 7:53:33 AM
from GalCiv II ForumsGalCiv II Forums
Here is part of the problem I think, my GalCiv2 is registered to my old email, and DA registered to my new one. I emailed support to get it fixed but I doubt anyone will answer until Monday, which sucks.


Unless you can register the DA serial you received to the same account you have GC2 on, you will need to wait for support to merge the accounts, sorry.
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SuperGeek133
Firefox99
Join Date 06/2003
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Reply #4 February 11, 2007 6:03:04 AM
from Stardock ForumsStardock Forums
sooo friggen messed up, they need to have 7 day support ><
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SuperGeek133
maddybadger
Join Date 03/2006
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Reply #5 February 11, 2007 9:24:38 AM
from GalCiv II ForumsGalCiv II Forums

I had the same problem.

I had to update the version of stardock i was using to show GC2 Dark avatar in the pull down menu.

I was then able to register my new serial number and verify the account.

Then it let me install it.

Once this was done i got a "you need to merge your accounts message" but it still installed and it still plays.

And it looks like with a little tweaking the old mods will corss over pretty well. Seems to be less ship jewlery in this though
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SuperGeek133
The_Deleter
Join Date 01/2007
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Reply #6 February 12, 2007 11:42:37 AM
from GalCiv II ForumsGalCiv II Forums
It's Monday now, and I haven't recieved a word from support as of yet. Lazy Stardock...
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SuperGeek133
randomjames
Join Date 02/2007
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Reply #7 February 12, 2007 2:56:21 PM
from Stardock ForumsStardock Forums
You're not alone...I haven't heard a word yet either.

Stardock seemed so progressive to me with the whole not including obnoxious (and crackable) copy protection on GC2. Then I meet SDC, and now I'm just shaking my head. Is this my reward for being a paying customer and obtaining the game legally?

Seriously...ONE LINK. Then no one has to screw around with SDC, no one has to wait for support on it, and no one has to support it.

Is this SDC thing the work of some marketing genius?

Very. Bad. Idea. Even worse execution. Please guys, stick to making games...
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SuperGeek133
kryo
Join Date 05/2003
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Reply #8 February 12, 2007 3:29:59 PM
from GalCiv II ForumsGalCiv II Forums
You're not alone...I haven't heard a word yet either.


I checked with support and they say there are no tickets in the system for the email address on your forum account. Did you use a different email to contact support?
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SuperGeek133
Allen58
Join Date 03/2006
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Reply #9 February 12, 2007 8:38:06 PM
from GalCiv II ForumsGalCiv II Forums
Kryo, I know you must be working overtime trying to help everyone, and I appreciate your efforts, but I'm also having similar problems. I downloaded the fist day it DA was out, but anyways, I had the problem of trying to download and it kept reaching 99% and starting the download all over again. I went through this like 5 times. Anyways, I decided to email support, and saw that they still had my POP3 account for my email, I'm working with my ISP to resolve the problem, but I can't access that account right now, so I sent a change to support with a Yahoo email, and also sent a message to support telling them about the issues that I've had. I'm afraid if they issued a ticket for it and sent it to the inactive account I'll never get it. I know this is getting long winded, but the thing is that you really seem to be in a position to be able to resolve problems some of us are having, so it there any way possible could you check and see if support is aware that I have a problem and merge my account totally to the Yahoo email. There are universes to be conquered, and I can't get to 'em yet...lol. Again, sorry for the length, and thanks in advance for any help you can give.
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SuperGeek133
kryo
Join Date 05/2003
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Reply #10 February 12, 2007 8:59:19 PM
from GalCiv II ForumsGalCiv II Forums
Anyways, I decided to email support, and saw that they still had my POP3 account for my email, I'm working with my ISP to resolve the problem, but I can't access that account right now, so I sent a change to support with a Yahoo email, and also sent a message to support telling them about the issues that I've had. I'm afraid if they issued a ticket for it and sent it to the inactive account I'll never get it.


Any support ticket would be logged under whatever address you used to contact support. If you mean the troycable email address, and you want to change what your current account is under, all you need to do is go to the My Account link at the top of the page, then to the Stardock Account link, reenter your login details, and from there you can change any of your account details.

so it there any way possible could you check and see if support is aware that I have a problem and merge my account totally to the Yahoo email.


The office has cleared out for the day, but I'll try and check with them tomorrow (remind me if you can before 4pm EST by bumping this thread or emailing me).
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SuperGeek133
Allen58
Join Date 03/2006
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Reply #11 February 12, 2007 9:07:35 PM
from GalCiv II ForumsGalCiv II Forums
Appreciate you already checking on it, unfortunately I'll be at work till after your offices close tomorrow, gotta pay fer them expansions somehow...lol
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SuperGeek133
Allen58
Join Date 03/2006
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Reply #12 February 12, 2007 9:18:24 PM
from GalCiv II ForumsGalCiv II Forums
Me again....that worked for changing the email, and it's actually got me where I can see the download again, so I'll see how it goes, again, thanks for your time and effort on this
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SuperGeek133
Allen58
Join Date 03/2006
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Reply #13 February 12, 2007 10:43:33 PM
from GalCiv II ForumsGalCiv II Forums
Hmmm, same thing still happens, at least I have the right email in my account now, so I have sent another email to support, 'Spose we'll see what they say, thanks for what you've been able to do to this point.
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SuperGeek133
Caeili
Join Date 12/2006
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Reply #14 February 13, 2007 11:24:37 AM
from GalCiv II ForumsGalCiv II Forums
I also don't see DA in "Purchased Software" on SDC and I ordered it using the same email address that I used to register DL. When I droped 30 bucks for this game over an hour ago I expected to be playing (Or at least downloading)the game by now but instead I get to spend the day searching the forums to try to figure out whats wrong. Good times.

Look, I know I'm not the brightest bulb in the box but this is ridiculous. I don't want to sound nasty or anything but it seems that the mymoneytoyou process went a lot smoother than the yourproducttome process is going.
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SuperGeek133
kryo
Join Date 05/2003
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Reply #15 February 13, 2007 12:10:14 PM
from GalCiv II ForumsGalCiv II Forums
I also don't see DA in "Purchased Software" on SDC


Did you click the [+] next to GC2? DA is on SDC as a module for GC2, not as a separate product.
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SuperGeek133
Caeili
Join Date 12/2006
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Reply #16 February 13, 2007 12:18:21 PM
from GalCiv II ForumsGalCiv II Forums
Too cool! I emailed [email protected] and got an autoresponse that didn't help at all. One link in the autoresponse pointed me back here. This is the most cumbersome thing I have ever seen. It is probably something I'm doing wrong but if you can make a process to get my money that takes about 5 minutes why can't you do the the same to get your product to me?
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SuperGeek133
Caeili
Join Date 12/2006
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Reply #17 February 13, 2007 12:21:18 PM
from GalCiv II ForumsGalCiv II Forums
Did you click the [+] next to GC2? DA is on SDC as a module for GC2, not as a separate product.


Yes. All I see there is tutorials, movies & multimedia.
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SuperGeek133
kryo
Join Date 05/2003
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Reply #18 February 13, 2007 12:34:04 PM
from GalCiv II ForumsGalCiv II Forums
In that case, you most likely just need to update SDC. Here's the latest version.

Back nearly last year there was a build of SDC where the auto-self-update was broken, so anyone who got that build and didn't manually update afterwards hasn't had any automatic SDC updates since (it happened to me too).
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SuperGeek133
The_Deleter
Join Date 01/2007
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Reply #19 February 13, 2007 12:36:16 PM
from GalCiv II ForumsGalCiv II Forums

You're not alone...I haven't heard a word yet either.

I checked with support and they say there are no tickets in the system for the email address on your forum account. Did you use a different email to contact support?



That's because it's sorted! Great game, BTW. I just feel that the dowlnload process could be smoother if they were given more accurate guidelines.

One pointer; don't buy Dark Avatar under another email address. USE THE ONE YOU REGISTERED GALCIV2 UNDER!! It will not work otherwise!
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SuperGeek133
Caeili
Join Date 12/2006
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Reply #20 February 13, 2007 12:41:47 PM
from GalCiv II ForumsGalCiv II Forums
I even thought "Well maybe my dumbass registered DL under an old address" but the "Stardock Central Validation" email from when I first got DL is still there in the in box of the same address I used to get DA. I don't mean to spam the board so I'll lay off a bit but this is extremely frustrating.
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SuperGeek133
kryo
Join Date 05/2003
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Reply #21 February 13, 2007 12:57:12 PM
from GalCiv II ForumsGalCiv II Forums
Caeili, did you try updating SDC like I suggested?
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SuperGeek133
Caeili
Join Date 12/2006
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Reply #22 February 13, 2007 1:24:29 PM
from GalCiv II ForumsGalCiv II Forums
OK...I run the install SDC tool that I got when I bought the game (for the nth time) & select "Update Now" and I get a prompt to buy the game (Which I have just bought). I have spent four hours trying to download this game & I'm just done.

Your download process sucks.
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SuperGeek133
kryo
Join Date 05/2003
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Reply #23 February 13, 2007 2:33:31 PM
from GalCiv II ForumsGalCiv II Forums
OK...I run the install SDC tool that I got when I bought the game (for the nth time) & select "Update Now" and I get a prompt to buy the game (Which I have just bought). I have spent four hours trying to download this game & I'm just done.


If you have the latest version of SDC (It should say build 141 in Help menu->About--if it doesn't, use the link I posted above), and DA is now listed but shows as not having been purchased, then you just need to register DA in SDC's Tools menu->Register Products dialog.
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SuperGeek133
Caeili
Join Date 12/2006
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Reply #24 February 13, 2007 3:32:18 PM
from GalCiv II ForumsGalCiv II Forums
This is such bullshit. How about a link to the game I bought? You know...Where I can click the link & get the game? Rather than going through if I have version 23.196.38.a of Stardock. What about a game I thought that I bought?

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SuperGeek133
Actuarian
Join Date 04/2003
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Reply #25 February 13, 2007 4:08:13 PM
from GalCiv II ForumsGalCiv II Forums
Register the game like kryo said, then you should be able to install.

I personally found Stardock pretty convenient and quite unlike odiferous bovine excrement.
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