Trouble downloading the expansion.

Hello there.

I bought the download only version of the expansion, but can't seem to be able to download it.

I have gotten an e-mail stating that it's ready to be downloaded, however it is nowhere to be found amongst the 'Purchased Software', I read in a similiar post that it's located under GalCiv2, and if I click there I find an update to 1.5.

I can't download that though because for some reason I simply can't register GalCiv2, when I do it kicks me back with an error message saying "the e-mail you have entered does not match our records, try again." which... is really odd, I tried the "lookup serial number." feature and it sends a mail to that e-mail, so I'm pretty sure that is the one in their records, plus it's the only one I use and would never put another one anywhere.

The Dark Avatar expansion registered just fine though, but despite that I can't seem to find any way to download it..

I tried [email protected], but they don't seem to keen on answering, and with the weekend comming up I thought I would ask here, maybe somebody knows a way I can download it, or register GalCiv2?
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Reply #1 Top
it sends a mail to that e-mail, so I'm pretty sure that is the one in their records, plus it's the only one I use and would never put another one anywhere.


Does that email show serials for both DA and GC2, or just DA? And do you mean that you do not have the [+] next to GC2 which you can click to see the modules (of which DA is one)?

If there is a serial/account issue, only support will be able to help. If you have not at least recieved an automated reply confirming your mail, it may not have been successfully delivered (in which case, check any spam filters you may have or try sending from a different address).
Reply #2 Top
Thanks for the reply.

I managed to get help earlier on the Stardock chat, and it's resolved now

*happily downloads expansion*