HELP!

I cant start the game

from GalCiv2 Forums
Help, please. I recently had to restore my computer, so I reinstalled all of my stuff. For some reason now, Galciv 2 says the following when I try to start it says

the product appears to be validated but the serial number or the machine SID dont match.


And it wont start


Edit: I got it to start, but now it wont activate.
1,924 views 9 replies
Reply #1 from GalCiv2 Forums Top
the product appears to be validated but the serial number or the machine SID dont match.


All you need to do is delete the file sig.bin from the game's folder and reactivate. Make sure you use the right serial and email address (same one as you used last time).
Sins of a Solar Empire II
Reply #3 from GalCiv2 Forums Top
Well if you can remember your email and password for your stardock account, you can get your serial e-mailed to you.
Reply #4 from GalCiv2 Forums Top
You do at least need to remember your email address, in order to use the serial request here. If you cannot remember which email address you used, but think you may have an idea about that or any other information you specified in your account, you should contact [email protected] and see if they can help you find it.
Reply #6 from GalCiv2 Forums Top
Vallins, in order to post to this forum, you have to sign in using your e-mail and password. And watch your language.
Reply #7 from GalCiv2 Forums Top
Getting angry because you can't keep your e-mail straight isn't going to help.

The best thing to do is have the serial sent, then check all the emails you have used/had since owning the game. If that doesn't work then support may be your only option. Stardock has good support and will get it straightened out if given a little time.
Reply #8 from GalCiv2 Forums Top
Vallins, in order to post to this forum, you have to sign in using your e-mail and password


Right. You should try the email address used for your forum account (your yahoo address). As the account has been around a while, that's probably the one you registered to.
Reply #9 from GalCiv2 Forums Top
Better this "Stupid activation bs" as you say than a Starforce-style protection system that wreaks havoc with your computer. Stardock's system is one of the least onerous in the industry.

Not to mention the fact that they bend over backwards to try to be helpful to you.