Activation and Game Crash Problems

from GalCiv2 Forums
First of all, I can't activate my product with the CD KEY i got from the store bought version. Everything for activation is catered to buying the game from their stardock thing and I've entered the serial in every singal place I've thought to and it still doesn't work. I even emailed them from a few emails I had accounts with and both of them come back with an error saying that the product had an error parsing sig.bin file. I didn't buy it from any of there stuff so thats not going to help and I don't know how long they may take to actually solve this problem through emails that may go on forever. Ive updated the game to 1.4X once to see if i could then activate it on startup and the same problems occur. All of them say its an invalid key. I had to uninstall and reinstall again. I also have the right CD key in the update serial tab (ive checked over 5 times) and still, invalid serial messages pop up left and right.(no its not a GC2- serial by the way)

Heres an error file
Using silent activation with null serial mode.


Application start: 2006-11-24 21.32.15

Silent mode

Mode 2

Submitting activation request...

Download: success

Result parsing error (2)

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting [email protected].

Using silent activation with null serial mode.


Application start: 2006-11-25 16.31.31

Silent mode

Mode 2

Submitting activation request...

Download: success

Result parsing error (2)

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting [email protected].

-------------------------------

Now, if this problem was fixed in a patch, there is nothing I can do seeing as I can't download them and get the game to start right now but when i try to start a campaign it crashes to the desktop with the End Now message report. Here is the file. Any help here would be great cause these problems are annoying as all hell.

Debug Message: Version v1.0X.2 last updated on: Tue Mar 7 15:02:59 2006
Debug Message: *********DXDiag info follows.*********
System Info
Time: 11/25/2006, 11:33:32
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: STUBOB
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp.050928-1517)
Languages: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: CX210X
BIOS: Rev 1.0
Processor: Genuine Intel(R) CPU T2500 @ 2.00GHz (2 CPUs)
Physical Memory: 1022MB RAM
Page File: 656MB used, 1800MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI Mobility Radeon X1400
Manufacturer: ATI Technologies Inc.
Chip Type: ATI Mobility Radeon X1400 (0x7145)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_7145&SUBSYS_0281107B&REV_00
Display Memory: 256.0 MB
Current Display Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6618
Driver Date: 6/16/2006 19:33:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SigmaTel Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7634&SUBSYS_107B0281&REV_1001
Manufacturer ID: 1
Product ID: 100
Driver Name: sthda.sys
Provider: SigmaTel
Driver Version: 5.10.5082.0000
Driver Date: 6/15/2006 17:28:04
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Bluetooth Audio
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 100
Driver Name: btaudio.sys
Provider:
Driver Version: 5.00.0001.2200
Driver Date: 3/14/2006 15:21:18
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Bluetooth High Quality Audio
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 100
Driver Name: btaudio.sys
Provider:
Driver Version: 5.00.0001.2200
Driver Date: 3/14/2006 15:21:18
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_6_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): ATI Mobility Radeon X1400
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\Administrator\My Documents\My Games\GalCiv2\*.StarSystems
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: Error loading mission 16 from C:\Program Files\Stardock\TotalGaming\GalCiv2\./Data/English/Campaigns/Dread Lords Campaign.gc2campaign
Debug Message: No files found matching mask C:\Documents and Settings\Administrator\My Documents\My Games\GalCiv2\Dread Lords Campaign\*.sav
Debug Message: Error loading mission 16 from C:\Program Files\Stardock\TotalGaming\GalCiv2\./Data/English/Campaigns/Dread Lords Campaign.gc2campaign
Debug Message: Creating Galaxy
Debug Message: Set galaxy size.
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: MissionWnd: Cannot find OBJID Campaign_MiniMap_Window
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Num Anomalies: 7
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Description_Text
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Tab_Homeworld
Debug Message: Creating Civs
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: Device lost

Once again, It can't be updated so if thats it then thanks. Any idea on how to actually activate this key or get one that can be activated would be even more apprectiated. Sorry I'm a bit upset by these problems and the time Ive spent trying to fix it.
Thank you.
2,549 views 8 replies
Reply #1 from GalCiv2 Forums Top
Are you having problems registering the game, or have you successfully registered and it will not activate? Please provide the exact error message you receive, if any.

If you receive any error when attempting to register which is NOT something to the effect of 'the serial is already registered to another account', you should be able to resolve it by contacting [email protected] and following whatever directions they provide or questions they ask. If the error indicates that the serial is already in use, you should exchange the game at the store for another copy that has not already been registered and returned.


As to the video error, aside from updating your drivers and experimenting with different settings in the ATI CCC, patching up would be the most advisable course of action.
Reply #2 from GalCiv2 Forums Top
The problems are with getting Stardock to accept my CD KEY it seems. Everywhere I go the cd key I use from the cd case doesnt work. The problem isn't with having an already registered one i know that much.

Past putting in the cd key on installation, I can't go anywhere with it without having some type of error message. I have contacted support but i don't want to get into an email conversation that could take for ever going back and forth. If I must I will but I wanted to see if there was any insite here first being as its te weekend and they aren't working.

As for error messages I get, when i click update game button on startup and try to click update now through Stardock Central (such as to get 1.4X from them) I get this error message

Your Galactic Civilizations II registration information is invalid. Please check your email address and Serial Number are entered correctly withing the Register Products dialog.
Would you like to purchase a registration now?

Of course I'm not going to buy what I allready have.
__________________

When I go to register products to see if i can do it there.

The Serial Number you have entered is invalid. (make sure everything is right stuff)

Use the lookup serial number to have it resent.

I didn't buy it with them so I'm figuring I can't do anything with them there.

____________________

The errors from my first post are what I got when I tried to register through starting up the game on 1.4X.

Application start: 2006-11-24 20.18.45

Downloading test internet data...

Download: success

Test internet data - success

Mode 1, short info

Submitting activation request...

Download: success

Activation result: 12

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting [email protected].

______________________________

And finally for those who didn't see above, i tried to activate through email just to see what would happen but that failed too.

If theres anything else that can be done, I don't know but theres no way entering in a cd key you got from a cd case should be so hard. This system is supposed to be great for the customer, but I'm not seeing any advantages over needed a cd key to intall and then just not having to use the cd after (Dawn of War anyone)

Thank you for any help that is given. It is much appreciated
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Reply #3 from GalCiv2 Forums Top
FYI, the serial should consist ONLY of numbers 0-9 and letters A-F, and be 28 digits long. If it has any letters beyond A-F, it was misprinted and [email protected] can give you a new one. Also make sure you have not entered letters O/I/L in place of zero or one. If it is shorter than it is supposed to be, support can help with that as well.

If the serial is correct as far as content and length go, then support is indeed where you will need to go for further assistance. So long as you answer any of their questions clearly it should be a quick and simple affair.

If I may ask, where did you purchase the game? If you bought it on ebay, or outside the US, it is also possible that you were sold a pirated copy of the game (which will obviously not include a valid serial).
Reply #4 from GalCiv2 Forums Top
I got it from Best Buy.

I'll just wait for support though because it seems that everything of my serial key is right.

Thanks for your time though. I appreciate you trying to help.
Reply #5 from GalCiv2 Forums Top
Heres a new idea, maybe the registration code (which i did get from a Best Buy retail i just bought) was registered some how already.

Error 3: Serial Number Is Not Registered To This Account

Thats the error i get when i go through the registration screen on this website. It says to register right there after you sign in. I have two accounts (maybe which should be connected into one) and this problem appears on both. If you have any idea what else could cause this error send me one back. This is pretty much my last hope before I'm totally clueless until support somehow finds a solution.

I'm using a key that was in a closed regular box so unless theres been some tampering, I don't know.
Reply #6 from GalCiv2 Forums Top
I just purchaces the Collectors Edition, and the serial number starts with a "G". I am having the exact same problem. My version of Stardok doesn't even list this version of the game to register.

Off to tech support I go....what a bunch of crap!
Reply #7 from GalCiv2 Forums Top
I just purchaces the Collectors Edition, and the serial number starts with a "G". I am having the exact same problem. My version of Stardok doesn't even list this version of the game to register.


SDC doesn't have a special entry for the collector's edition. The game should come with a CE serial beginning with GC2- and a game serial composed of 0-9,A-F with no dashes and only 28 characters. You need to use the game serial to register the game. If there isn't one anywhere in the package, support can give you one.
Reply #8 from GalCiv2 Forums Top
THIS IS SHITE WHY CANT THEY BE LIKE A NORMAL FUCKING GAME COMPANY AND JUST GIVE A PROPER CD KEY INSTEAD OF USING A SHITTY STEAM CLONE THANKS ALOT STARDOCK! WHAT A LOAD OF BOLLOX