Where to e-mail crash logs, screenshots, and save games

from GalCiv2 Forums

If you're having problems with installing GalCiv2 or with Stardock Central, please e-mail [email protected] or use the chat client in Stardock Central to ask for help on irc.stardock.com. If no one is around in the default chat channel, type /join #stardock to see if anyone is there.  You can change your nick from the default by typing /nick NewNick. Do not e-mail beta bug reports to [email protected].

Please continue to e-mail crash logs to [email protected] along with any relevant screenshots (in compressed jpegs) and save games (in zip or rar files).  If you don't have SmartException installed, please install and run it from the Free Stuff tab in Stardock Central.  If you already have it installed, please check to make sure that you have the latest version.

Please make sure that your debug.err file is included as an attachment rather than pasting them into the e-mail as it's quicker to read the report. 

Please include a description of the problem including what was happening right before the bug was encountered, and link to any threads that you've created/replied to about the problem on the forums. If you're linking to your reply, make sure that you say which is your reply. 

You may not get a personal response unless we ask for more information.  I'll update this if I think of anything else that would help.

Thanks!

5,245 views 8 replies
Reply #1 from GalCiv2 Forums Top
Do you want us to continue posting bugs in this forum? or just via email? or both?
Reply #2 from GalCiv2 Forums Top
Go ahead and post bug reports here, because then other people who have the same problem can read the post and add their own report, but e-mail in the crash logs, debug.err files, screenshots, and zipped save games to [email protected] also (and you can link to your report in the forums).  That way, we get the files without having to ask for them.   Also, please note in your post that you've e-mailed in the files so that kryo doesn't have to ask you for them.
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Reply #4 from GalCiv2 Forums Top
Your saves are stored in My Documents\My Games\GalCiv2, with a .sav extension.
Reply #5 from GalCiv2 Forums Top
I encountered what I assume is a bug in the new update to the Dark Avatar beta. All the races seem to have had their racial abilities increased now, reducing the number of available ability points you have to spend from 10 to 5. The trouble is that this means you can no longer purchase some of the high end abilities such as magical planet quality which still requires 8 points, or master trade routes which requires 9 points. Hitting the reset button does nothing, since the points have been allocated as racial abilities, so there is no way to get back to the original 10 ability points you used to have before the update.
Reply #6 from GalCiv2 Forums Top
I encountered what I assume is a bug in the new update to the Dark Avatar beta. All the races seem to have had their racial abilities increased now, reducing the number of available ability points you have to spend from 10 to 5.


See the changelog Boogiebac posted in the 1A release thread. This change is intentional, but temporary (until the races can be rebalanced).
Reply #7 from GalCiv2 Forums Top
I was playing DA with gigantic universe and everything was running smoothly until one turn (quite a ways into the game). I was finished with the turn, pushed the turn button and as the other races were making thier moves I got a CTD. I retried several times to get it to move on to the next turn and even did a few things different like not move ships or upgrade starbases just before ending the turn and still got the CTD. Here is my debug.err

Debug Message: Version beta 1a last updated on: Tue Nov 21 16:26:52 2006
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 11/29/2006, 23:42:01
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: HOME
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: n/a
System Model: n/a
BIOS: Award Modular BIOS v6.0
Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz
Physical Memory: 512MB RAM
Page File: 197MB used, 1820MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce4 MX 4000
Manufacturer: NVIDIA
Chip Type: GeForce4 MX 4000
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0185&SUBSYS_00000000&REV_C1
Display Memory: 128.0 MB
Current Display Mode: 1024 x 768 (32 bit) (72Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9147
Driver Date: 8/11/2006 20:42:52
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_80B01043&REV_A0
Manufacturer ID: 1
Product ID: 100
Driver Name: smwdm.sys
Provider: Analog Devices
Driver Version: 5.12.0001.3533
Driver Date: 12/5/2002 15:39:56
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Modem #0 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Driver Name:
Provider:
Driver Version:
Driver Date:
Type: Emulated
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Modem #1 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Driver Name:
Provider:
Driver Version:
Driver Date:
Type: Emulated
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1280 x 1024
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): NVIDIA GeForce4 MX 4000
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 72
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\Gfx\Movies\*.bik
Debug Message: No files found matching mask Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Popup Manager Update: Updating window with ID=0
Debug Message: Popup Manager Update: Unhiding FullscreenBink
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\shiptemplates\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\ShipStyles\*.xml
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2Gfx\Planets\C0*.png
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: Popup Manager Update: Updating window with ID=1
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\Dark Avatar Campaign\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\Gfx\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\Metaverse\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\ships\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\ShipStyles\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\shiptemplates\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\Story Logs\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\temp\*.sav
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing asteroid fields.
Debug Message: Killing asteroid field mining bases.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Loading Custom Map
Debug Message: Loading Data Defs
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: Loading TechDefs
Debug Message: Max num techs: 271
Debug Message: Loading ImprovementDB
Debug Message: Loading Component Defs
Debug Message: Loading ShipTypes
Debug Message: Loading ShipTemplates
Debug Message: Loading ParsedHardpoints
Debug Message: Loading AnomalyTypes
Debug Message: Loading RandomEvents
Debug Message: Loading UPIssues
Debug Message: Loading ResourceTypes
Debug Message: Loading InvasionTactics
Debug Message: Loading SBmodules
Debug Message: Loading PoliticalParties
Debug Message: Loading Planet Types
Debug Message: Loading Star Types
Debug Message: Loading AFMBModules
Debug Message: Loading ShipStyles
Debug Message: Loading Game
Debug Message: Loading: Game mode is normal.
Debug Message: Loading Galaxy
Debug Message: Sectors across: 18 x 18
Debug Message: Loading FOW Map
Debug Message: Loading ZOC Map
Debug Message: Loading Planets
Debug Message: Loading Stars
Debug Message: Loading Anomalies
Debug Message: Loading Resources
Debug Message: Loading AsteroidFields
Debug Message: Loading AFMiningBases
Debug Message: Loading Civs
Debug Message: Loading Colonies
Debug Message: Loading RallyPoints
Debug Message: Loading Ships
Debug Message: Loading Fleets
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Can't find ship type Fleet in definitions
Debug Message: Loading Turn Event Log
Debug Message: Loading Treaties
Debug Message: Loading ENDGALAXYDATA
Debug Message: Updating ZOC.
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 0
Debug Message: UIBeginGameHelper: New Game Started
Debug Message: UIBeginGameHelper: Mods are Disabled
Debug Message: BuildShip: Cannot build ship type 13-Freighter M7-6 at Akilians I - No open slots
Debug Message: BuildShip: Cannot build ship type 15-Constructor M7-6 at Scottlingas I - No open slots
Debug Message: Popup Manager Update: Updating window with ID=18
Debug Message: Popup Manager Update: Unhiding QuarterlyWnd
Debug Message: Popup Manager Update: Updating window with ID=14
Debug Message: Game Screen: Setting mode to 2
Debug Message: Popup Manager Update: Unhiding ResearchWnd
Debug Message: Game Screen: Setting mode to 9
Debug Message: Game Screen: Setting mode to 0
Debug Message: Popup Manager Update: Updating window with ID=17
Debug Message: Popup Manager Update: Unhiding OptionsWnd
Debug Message: Popup Manager Update: Updating window with ID=26
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\Dark Avatar Campaign\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\Gfx\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\Metaverse\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\ships\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\ShipStyles\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\shiptemplates\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\Story Logs\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\temp\*.sav
Debug Message: Popup Manager Update: Unhiding SaveGameWnd
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Save Game: About to save
Debug Message: Saving game C:\Documents and Settings\Devlin\My Documents\My Games\GC2DarkAvatar\Shit.sav
Debug Message: Num Sectors Across: 18
Debug Message: Saving: Game mode is normal.
Debug Message: Save game finished.
Debug Message: Save Game: About to save story events
Debug Message: Saving story events.
Debug Message: Save Game: story events save finished.
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: Error. String Not Found. Table: StoryLogs String Name: StartedAlliance
Debug Message: A* Path too long to calculate (151.327454). Aborting
Debug Message: ***Attacker Altarian Resistance has courage bonus 0
***Defender Arcean Empire has courage bonus 0.
Debug Message: Destroying ship Altarian Heavy Fighter M6-3 7592. Orbiting: 0
Debug Message: Destroying ship Arcean Heavy Fighter M6-7 10628. Orbiting: 0
Debug Message: Destroying ship Andians Constructor M7-5 15997. Orbiting: 0

Thanks, [email protected]
Reply #8 from GalCiv2 Forums Top
Could Stardock do some testing on DA with this graphics card.

Card Name: Intel(R) 82852/82855 GM/GME Graphics Controller
Manufacturer: Intel Corporation

I've had crashes with it on Gal Civ2 and DA is currently unplayable with it. It crashes the cards driver seemingly when you quickly zoom/rotate the map on DA 0.2 beta.

My graphics driver is up to date (latest version) and I will send a debug file the next time it happens (i.e. next time I play DA).


Lenius.