stardock account

from GalCiv2 Forums
Hi guys.

I just bought a new comp and for some wierd reason I can't enter with my stardock account I got a faild to update account info massege!
So i can't redownlaod the game! i've been reduced to mumbling about the game instead of playing it   

I enter my e-mail address and my password (the correct ones) so i'm officially clueless.

Thanks in advance

Warder
6,298 views 7 replies
Reply #1 from GalCiv2 Forums Top
Please contact [email protected] with your account info, and they'll look into the issue when they get back on Monday.
WindowBlinds - Free yourself of the default settings, customize your desktop.
Reply #3 from GalCiv2 Forums Top
I've sent an email and i got an autoresponse:


(This autoresponse was generated because your email contained one or more key terms related to Galactic Civilizations II. If your email is not in reference to this game, please disregard this message)

Answers to most questions can be found in our Knowledgebase:
https://www.stardock.helpserve.com

Also, answers are available in the "Sticky" threads of the
Galactic Civilizations II forums:
https://forums.galciv2.com/index.aspx

If you have purchased Galactic Civilizations II Collectors Edition in Europe, please visit this website:
http://galciv2.com/paradox

If you have purchased the Italian version and your serial number does not work, please visit this website:
http://www.sonyvfactory.com/galciv2/

If you have not already done so, please respond and provide the debug.err file located in your Galactic Civilizations 2 directory (Defaults to C:\Program Files\Stardock\Totalgaming\GalCiv2\ )

If you need to look up your account information in our database, please visit the following website and enter your email address to have this information automatically emailed to you:
https://www.stardock.com/support

If you are writing in about product activation, please see this guide:
https://www.stardock.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=447&nav=0,52,146,147

Responses may take up to two business days.

Thank you,

Stardock Support Team


and i can't find any thing about why i enter my account info and can't log into stardock central....


Reply #4 from GalCiv2 Forums Top
You get an autoresponse just to confirm that your mail was received (and not caught in the spam filter). A real live person should look your message over today as well and get back to you.
Reply #6 from GalCiv2 Forums Top
Me again.

I havn't yet got a replie to my e-mail.
Help please?  
Reply #7 from Stardock Forums Top
Hi Warderin,

I am sorry you haven't gotten a response yet. Please send an email to [email protected] and I will look into this for you.

Thanks,
Jenny