stuck in iraq and cant get my game to work

from GalCiv2 Forums
im trying to get this to work i tried checking for diffrent drivers and tweaking my system a little but nothing seems to work i start up the game and it will run through the intro video sequence but if i click the mouse or press any buttons the game freezes crashes and i get an error mesage the error report is as folows and i also down loaded the update with the same problem

Debug Message: Version v1.11 last updated on: Mon May 8 11:15:04 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 6/3/2006, 08:12:55
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: TYCOMPUTER
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: PCG-FRV26(UC)
BIOS: PhoenixBIOS 4.0 Release 6.0
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz
Physical Memory: 958MB RAM
Page File: 384MB used, 1992MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: RADEON IGP 345M
Manufacturer: ATI Technologies Inc.
Chip Type: RS200M AGP (0x4337)
DAC Type: Internal DAC(350MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4337&SUBSYS_8158104D&REV_00
Display Memory: 64.0 MB
Current Display Mode: 1024 x 768 (16 bit) (60Hz)
Monitor Name: Digital Flat Panel (1024x768)
Monitor Max Resolution:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6392
Driver Date: 9/3/2003 07:47:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_10B9&DEV_5451&SUBSYS_8158104D&REV_02
Manufacturer ID: 1
Product ID: 100
Driver Name: smwdm.sys
Provider: Analog Devices
Driver Version: 5.12.0001.4010
Driver Date: 1/14/2004 02:40:28
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Multisample Type chosen in prefs not supported. Disabling multisampling.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): RADEON IGP 345M
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 16 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 5:6:5, Masks reported as f800:7e0:1f
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No string tables in C:\Documents and Settings\Harrison\My Documents\My Games\GalCiv2\Mods/*.str
Debug Message: No files found matching mask C:\Documents and Settings\Harrison\My Documents\My Games\GalCiv2\Mods\Gfx\*.png
Debug Message: No files found matching mask C:\Documents and Settings\Harrison\My Documents\My Games\GalCiv2\Mods\Gfx\Race\*.png
Debug Message: No files found matching mask C:\Documents and Settings\Harrison\My Documents\My Games\GalCiv2\Mods\sfx\*.wav
Debug Message: No files found matching mask C:\Documents and Settings\Harrison\My Documents\My Games\GalCiv2\Mods\Music\*.mp3
Debug Message: No files found matching mask C:\Documents and Settings\Harrison\My Documents\My Games\GalCiv2\Mods\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.

please help im stuck here with only a few games and bought this because i liked the first one so much
5,019 views 13 replies
Reply #1 from GalCiv2 Forums Top
You'll be lucky to get Stardock staff on the weekend. Try in the daytime...in the USA. Also,maybe a player might help.

Thankyou for your service.

-Wade
Reply #2 from GalCiv2 Forums Top
Check that you are using the latest video drivers for your system. You can search the forums for more info.

Also the "string not found error" was a recent problem killed in the latest beta version posted on Jun 2.

You might want to try the 1.20.011 Beta, (check the see pre-release version box in SDC) It is mostly stable and soved quite a few memory issues.

Good luck and thank you for your service to your country.
Galactic Civilizations IV
Reply #3 from GalCiv2 Forums Top
Your video drivers are nearly 3 years old, so they may not support DirectX 9.0c.
Your audio drivers are nearly as old. You should update both if possible.
Reply #4 from GalCiv2 Forums Top
Try the Sony website for that. Are you using a notebook? Usually notebooks with integrated drivers will not use the reference drivers from the chipset maker and have to use the system specific ones on the notebook maker's website.
Reply #5 from GalCiv2 Forums Top
Also, try setting your bideo to run at 32bit instead of it's current 16bit state. I remember hearing that this was a problem for some computers.   Best of luck!
Reply #6 from GalCiv2 Forums Top
ive got the latest drivers according to the website for ati and i have directx 9.0c and i looked for the beta maby i have to put in my cd key code to download it i duno but ive ben troubleshooting and asking freinds for help but still no dice as for my service its a job like any other but thank you for your support
Reply #7 from GalCiv2 Forums Top
Thanks anyway for your service. Make sure their is not too much gunk running in the background. CTRL-ALT-DELETE and see if anything is running in "applications"...shut them down. Under "processes" you can actually shut down all but "explorer.exe" and "system". This can sometimes cause instability so you may have to experiment to see what you can away with.

Write back if you can.
Reply #8 from GalCiv2 Forums Top
You can also use the run command on the start button to run the program "msconfig.exe" Under the startup tab their are options to uncheck pragrams which load on startup. If you uncheck some you need you will be prompted to restart them during your windows session. Also , watch your antivirus program during installation or when you start the game.

Have you gotten Stardock central to load and run properly?
Reply #9 from GalCiv2 Forums Top
You and our bothers around the world are why all of us are allowed to express ourselves here and enjoy our pastime.
Galciv2



Thanks for your service.
Reply #10 from GalCiv2 Forums Top
As to the video drivers, the omega drivers at http://omegadrivers.net can reportedly be installed on integrated laptop systems, when the reference drivers will not. Might be worth a try!
Reply #12 from GalCiv2 Forums Top
frigin sweet dude that omega driver site really worked and its running now thanks for your help


Good deal!
Reply #13 from GalCiv2 Forums Top
And thus comes another victory for the unpaid teeming legions of the unofficial support staff!

Great work Darth Kyro!