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Crash while starting new game

May 23, 2006 9:46:10 AM from GalCiv II ForumsGalCiv II Forums
Iv just updated to v 1.11 and downloaded the collectors edition parts too. The game starts up fine, lets me pick my race and other stuff but while the game loads, it crashes to desk top. It worked fine before the patch. I have checked my drivers and I have the latest ATI Catalyst 6.4 drivers installed.

Any ideas?
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Reply #1 May 23, 2006 10:39:54 AM
from GalCiv II ForumsGalCiv II Forums
Please post your debug.err file. This can be found in your galciv2 program folder. (usually c:\program files\stardock\totalgaming\galciv2 )

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Reply #2 May 23, 2006 1:03:49 PM
from GalCiv II ForumsGalCiv II Forums
As requested. I should state that i have uninstalled then reinstalled, and have since tried running it un patched only to have the same problem.

Debug Message: Version v1.0 last updated on: Mon Feb 6 12:52:05 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 5/23/2006, 16:26:28
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: NONE-CNR2Z4YFMQ
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 1 (2600.xpsp2.030422-1633)
Languages: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 02/23/04 12:18:46 Ver: 08.00.09
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs), ~3.0GHz
Physical Memory: 638MB RAM
Page File: 281MB used, 1322MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: RADEON 9800 PRO
Manufacturer: ATI Technologies Inc.
Chip Type: RADEON 9800 PRO AGP (0x4E48)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4E48&SUBSYS_00021002&REV_00
Display Memory: 128.0 MB
Current Display Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6606
Driver Date: 3/22/2006 04:56:42
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_80F31043&REV_02
Manufacturer ID: 1
Product ID: 100
Driver Name: smwdm.sys
Provider: Analog Devices
Driver Version: 5.12.0001.3630
Driver Date: 6/2/2003 14:42:14
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Logitech USB Headset
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: USB\Vid_046d&Pid_0a01&Rev_0017&MI_00
Manufacturer ID: 65535
Product ID: 65535
Driver Name: usbaudio.sys
Provider: Microsoft
Driver Version: 5.01.2600.1106
Driver Date: 8/29/2002 08:32:32
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): RADEON 9800 PRO
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 b2bb4f60
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask D:\Mark\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask D:\Mark\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
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Reply #3 May 24, 2006 10:18:12 AM
from GalCiv II ForumsGalCiv II Forums
Please download and install SmartException from Stardock Central.

Run SmartException, then run Galciv2. When it crashes, SmartException will generate a report that you can email to us at [email protected]. This report will tell us where it is crashing.

For more information on SmartException, please see this link:
https://www.stardock.com/products/smartexception/
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Reply #4 May 24, 2006 3:46:34 PM
from GalCiv II ForumsGalCiv II Forums
I am have a simliar problem i can start a new game design my race but after it is done loading it crashes
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Reply #5 May 24, 2006 4:05:50 PM
from GalCiv II ForumsGalCiv II Forums
I think I have solved th problem. As part of my usual antivirus and spyware scans, I found a trojan in the system and somthing calling itself Backdoor.Haxdoor.in, I finaly traced it to a registry key and once I deleted I fired up the game ready to get the crash report to email to stardock. To my total supprise the game loaded first time!

Try running a virus check, if you dont have one try AVP as its free and is very good. I am also trying out a 15 day trial of a program called Ewido anti-malware which is gave me the path of the file, and the registary key that needed to be deleted.
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