Definitely needs sorting - its a bad distraction from a well deserved image of close dev/customer contact and excellent response to game issues. As a "Front of House" piece of software its defenitely becoming "tired" and not up to the usual Stardock standard - if I was in Stardock Marketing I would be beating down internal doors to get resource allocated to get it sorted. Speed of Response and slow (inconsistent) navigation would be my main comment.
Those that know Stardock/GalCiv, know the dev's are perfectly capable of sorting it out - its obviously an internal resource/priorities issue. The Retail software is by in large excellent, but those new to Stardock see this in their first contact . Its not a good promotional vehicle. I am sure someof the techniques involved in Stardock's Object DeskTop, skins, themes etc etc are transferable to here. That would make a drop dead site with mega WOW factor, a great promotional vehicle, and yet more for GalCiv fans to hold up to their friends - as every Marketer knows, everyone likes to feel part of a 'winning' team
Regards
Zy