System Reboot Crash

During Game Start

Each time the game tries to load following the race selection the game crashes my computer forcing it to reboot. I have the Collectors Edition that I just bought last night.

I'm running a Radeon 9200 SE video card, just updated both DirectX and video drivers to this years. OS is WinXP. I will try a reload of the game and see if that clears it up, but if not I am at a loss as to what to do.
4,831 views 7 replies
Reply #1 Top
Re-install did not correct problem. Once game tries to load following race and opponent selection the music loops and the game reboots entire PC. Unfortunately since i opened the box I can no longer take it back. Help!
Reply #2 Top

Hey brigandphantos, you came to the right place

Download Stardock Central (https://www.stardock.com/products/sdcentral/), and install the most recient version of the game. If that dosent help, please post your debug.err file here and we can get a better idea of what kind of machine you're running the game on.

SOrry for the problems...hopefully we can get this cleared up ASAP.

Reply #3 Top
Hello,

Sorry to hear your having this problem. Like BoogieBac requests, find the 'debug.err' file in your main GalCiv II folder and open it with notepad, then copy and paste the contents in here.

Also, I think I should let you know that Spontaneous Reboots are usually the sign of a problem with the computer system, and running a demanding piece of software just triggers it. If you have not updated the game via Stardock Central yet I hope that updating the game solves the problem for you, but I have my doubts that it will.

Whatever the case I hope you get to the bottom of the problem and are able to get it solved.
Reply #4 Top
The system reboot crash is often caused by errors in your RAM on programs that eat a lot of ram (like this one). It often masquerades as any number of different software issues but leaves no distinct trail in the debug files. If you recently bought and installed new ram then this could be your problem. If you didn't buy new ram, its still possible your original ram has errors in it and they just never surfaced until GalCiv2 started stressing it.

If the latest version doesn't fix your problem, try downloading "memtest" off the internet. It is a ram-streesing tester program that will uncover errors on your ram.

Unfortunately if ram is the problem, the only fix is new ram. Not always a bad thing though (can anybody say upgrade?) I had this problem on a few other games and was told "update drivers...update the game blah blah" on the forums, same as always. It wasn't until I ran memtest, discovered errors and got new RAM that the problem was fixed.
Reply #5 Top
Yep, I agree cervezafiesta., it can be bad ram. I just pasted in a guide I made some time ago into another thread. I think I'll just paste it into this to for the heck of it. cervezafiesta, check out the little story in it about some bad ram I had at one time, hehe.



Here is a write-up I made that I will post in case it might be of any help... The first part is simply a reply I made to someone on another forum that got me started on making this troubleshooting guide.

**********************************


So, it sounds like what your computer did was 'reboot'? Right? Also known as a 'Spontaneous Reboot'. I say this because you say...

"When the computer restored, the message, 'Your computer has recovered from a serious problem'; appeared."

This means that the Game didn't crash, it means the Operating System(OS) crashed. So it is more serious than a bug in the game. The crashing of the OS was only prompted by the use of a resource intensive piece of software(the game). It was not caused by the game software alone and all by itself.

The System is made up of a lot of things, Software(the OS being a large part of that), some low-level software called Device Drivers, and Hardware.

And the point I want to drive at is that a Spontaneous Reboot is almost always the symptom of a more deeply rooted problem in your System than just some bug in a game's software/code. It could be a Device Driver problem, a problem with poor RAM in your system, or possibly a loose connection somewhere. OR, most likely an Overheating problem. The problem you have described is usually the sign of too much heat building up in a system.

Note: Device drivers are just software too, but they are given access to a lower level privilege, called kernel or system level privilege, within the OS than normal programs/games are(user level). Device drivers interact closely with the OS and have no restriction on where they can go or what they can do.

Computer Systems are one of the most complex devices made by humankind. Anyway, without futher ado...


---------------------------------------------


I thought I'd list some possible reasons behind the cause of system problems/instability.

1) chkdsk - A simple 'chkdsk' on a command prompt to make sure there are no filesystem problems that need fixing. WinXP usually handles this automatically when you reboot after it has detected an error in the filesystem. But ya never know, so just to be sure you might want to run a chkdsk.

2) DxDiag - You could run DxDiag, run through all the tests and then see if it's reporting any problems. You can also try turning down the 'Hardware Acceleration' slider on the Sound tab and see if that cures your problem. Click the 'Save All Information' button(on the very first 'Tab' that DxDiag displays when you start it) and save the text file somewhere. Open up the text file and then copy and paste it's contents on the forum here for people to look at. You'd be surprised the number of times problems have been solved by doing this.

3) If you have Dr. Watson enabled(enabled by default on WinXP) then look at it's log file and open it up with Wordpad. First, click [ Start --> Run --> drwtsn32 --> press Enter --> look at 'Log File Path' at the very top ]. Go to where that log file is stored on your hard drive and then open it up with Wordpad. It might be helpful if you post the details contained in it concerning the crash. Although, this suggestion does not lead to a cure for problems as often as posting the 'DxDiag' information and is usually only helpful to a Developer.

4) Mods - Some Unofficial modifications to an application can sometimes cause instability. Make sure you are running an unmodified installation of the software before seeking help with problems.

5) PSU. A cheap or faulty PSU(Power Supply Unit, or just 'Power Supply') can cause system instability. Or, one that is not neccessarily faulty, but does not supply the system with enough Power(juice, hehe). Your PSU must have a high enough power rating to supply all your components with enough juice. If you have quite a number of PCI addon cards, hard drives, optical drives and other types of hardware attached that draw power then the PSU must be up to the task. Newer Video Cards require quite a bit of power compared to ones from the old days. The Power Supply is one of the more underrated components in a PC. The Power Supply is actually pretty darned important.

6) Loose PCI Cards - PCI Cards that are not firmly in their slot. If a PCI card is even just slightly loose it can cause problems. You might want to turn off your computer and then open up your case and pull each card out and then stick it back in. Sometimes you can't tell just by looking.

7) Overheating - If your system's CPU or Northbridge chip is getting too hot then you will have system instablities that rear their ugly head when you run resource intensive applications(such as games). You might be able to determine this by taking off the side cover of your PC, and then get a fan and point it so that it is blowing right into the inside of your system.

8) IRQ Sharing conflicts - Some PCI slots share IRQ's(Interrupt Requests) with each other. You can usually find this information in the manual for your motherboard. Some PCI addon cards are capable of handling this. Some are not. For instance, IIRC one of the PCI slots in my machine shares an IRQ with the AGP slot(which is where my video card is). SO, I made sure that my Sound Card is not in the PCI slot that shares the IRQ with the AGP slot. In fact, I made sure to not put anything in the PCI slot that shares the IRQ with the AGP slot. Also, if you have an addon (PCI Slot) sound card and also have a sound card built into your motherboard(onboard sound), it is possible the two are conflicting. You may need to go into your BIOS and disable the onboard sound.

9) Drivers - You should make sure you have the latest BIOS for your motherboard, the latest Chipset drivers for you motherboard, the latest Sound Card driver, the latest driver for your Network Interface Card(NIC), the latest driver for your Mouse, the latest driver for your Monitor. If there is a driver for your mouse and/or monitor that is. My monitor has a driver that came as a .inf file. There's probably other hardware you have that require device drivers too. Make sure you have the lastest device drivers installed for all your hardware. Note: When it comes to Video Card drivers the latest one is not neccessarily the best one.

10) Motherboard - Hopefully this is not the problem, but, there is the possibility that you have a defective motherboard.

11) RAM - You could possibly have a bad stick of RAM. Or your RAM could be just plain unstable due to improper settings in the BIOS. Settings such as CAS/RAS and/or other RAM timing settings that are set to aggressively, or an incorrect vDimm setting. That is, if your BIOS allows you to adjust these settings. You can download and run 'memtest86+'(www.memtest.org) to check your RAM. You need to let it run for a considerable amount of time though to see if it encounters any errors. The following is a little story I have about a situation I had with some RAM.


--------------------------------------

I put my system together and purchased some Mushkin Low Latency RAM(Special 2-2-2) made from Winbond BH-6 chips. You had to bump up the vDimm voltage(amount of voltage supplied to the ram modules) in your BIOS to 2.65v in order to use this memory. I had two 512 MB sticks of this RAM so I could run in Dual Channel mode. Well, one of those first two sticks was bad right off the bat. Fortunately for me, Muskin's main office is in the city I live in. So I took it down there and they exchanged it for me. They had run 'memtest86+' on the new stick and said it checked out ok. When I put it in my system I had 'Fast Boot' disabled in my BIOS and it checked out fine. Disabling the 'Fast Boot' option in your BIOS causes your system to run a check on the RAM, not as thorough of a check as a utlity such as memtest86+ does on it though.

Everything was fine, it seemed. Well, the problem for me was I would be playing a BF1942 mod called 'Forgotten Hope' and eventually my game would either crash with an error(this would happen a number of times throughout the day), or I would get a loud digital screeching sound, the screen would go black, my hard drive would go thunk, and then my system would spontaneously reboot(happened once or twice a day). This is not the only game that would crash after some time with an error message either. Also, on a somewhat rare occasion I would have a subtle error occur when I booted up WinXP. I would get a message that said, 'One of the system registry files is corrupt and had to be recovered from a backup copy. The recovery was successful.'

It took some months before I really started having these problems. But they did happen and started to happen more and more frequently over time. And I lived with them for some time after they started happening(because I could use my computer for hours until the problem occured). I finally got fed up enough to where I started trying to think about what the problem could be. Eventually, for reasons hard to explain, I came to the conclusion that something was getting hosed up in memory. So I went into my BIOS and disabled the 'Fast Bootup' option. Again, when this is disabled it runs a test on your RAM. The test of my RAM got as far as 470 MB's at which point it encountered a R/W(read/write) error.

Well, my Mushkin RAM had a lifetime warranty on it. So I called them up and the fellow explained that the Winbond BH-6 stuff I had was a hit or miss proposition(yeah, pretty much miss I thought to myself, lol). He told me that they now had some modules that are made from a different process than the old BH-6 stuff, is very stable, doesn't require a bump in the vDimm voltage, and it has the Low-Latency memory timing capability(CAS/RAS 2-2-2). And that they would give me the newer stuff in exchange for the old Winbond BH-6 modules I currently had, since they were bad. After the exchange for the newer and better stuff, I have had 100 percent rock solid stability.

--------------------------------------


12) Some piece of hardware in your system, your video card for instance, may not have fully failed yet but may be starting to go on the fritz.

13) A somewhat remote possibility but nevertheless a possibility is the your CPU is not quite seated properly in it's socket and needs to be reseated.

14) You have 'Fast Writes' enabled for your video card and it is causing system instabilities.



It's hard to know if your problem is a driver problem or any of the things I mention above at all. It could be something else altogether, like a BIOS setting or some other configuration problem. But other folks might be able to try and help you out better if you could list your System Specifications similar to the following example....

System Specs:

Intel 3.4C(C = Northwood Core) on Asus P4C800-E Deluxe(Intel 875P + ICH5R Chipset), Zalman 7000a-Cu HS/Fan, Enermax RG651P-VE 550W PSU, 2 GB Mushkin eXtreme Performance(2-2-2) Dual Channel PC3200 RAM, NEC MultiSync FE2111SB 21" CRT Monitor, Sapphire Radeon X800 XT PE Videocard with v5.8 Catalyst Drivers, DirectX 9.0c, Creative Audigy2 Platinum Soundcard with Creative OpenAL Beta Driver, 250 GB w/8 MB Cache Western Digital HDD, Comcast Cable Internet Connection, WinXP Pro SP2, Nortons Anti-Virus and Personal Firewall 2005

Listing system specs alone usually does not lead to a cure for system problems. Nevertheless, at the very least it gives people a starting point to helping troubleshoot problems.


Hope that helps
Reply #6 Top
Here's my debug.err file. I have the very same problem. System reboots everytime I try to start a new game. And once, just after installing patch v1.11, I could finally start a game, play it. 2 days later I tried to load or start a game we have deja vu.

Debug Message: Version v1.11 last updated on: Mon May 8 11:15:04 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 5/11/2006, 12:13:48
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: SCUMBAG
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp2.050301-1526)
Languages: English (Regional Setting: English)
System Manufacturer: Elitegroup Co.
System Model: G713
BIOS: Version 07.00T
Processor: mobile AMD Athlon(tm) XP-M 2400+, ~1.8GHz
Physical Memory: 512MB RAM
Page File: 250MB used, 1765MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI MOBILITY RADEON 9000
Manufacturer: ATI Technologies Inc.
Chip Type: MOBILITY RADEON 9000 AGP (0x4C66)
DAC Type: Internal DAC(350MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4C66&SUBSYS_B7131019&REV_01
Display Memory: 64.0 MB
Current Display Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6368
Driver Date: 6/25/2003 02:40:44
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_B7131019&REV_A0
Manufacturer ID: 1
Product ID: 100
Driver Name: ALCXWDM.SYS
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.5080
Driver Date: 2/10/2003 23:34:52
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONMASKABLE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): ATI MOBILITY RADEON 9000
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No string tables in C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods/*.str
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Gfx\*.png
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Gfx\Race\*.png
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\sfx\*.wav
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Music\*.mp3
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Data\Techs\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Data\ShipComponents\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Data\ShipDefs\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Data\PlanetImprovements\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Data\TerrainColorSchemes\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Data\PlanetDescriptions\*.xml
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
Debug Message: Found existing ship type with class name: Ranger
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Data\Anomalies\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Data\Events\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Data\UPIssues\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Data\Invasion\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Data\PoliticalParties\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Data\StarTypes\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Data\StarbaseModules\*.xml
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: GalaxyWnd: Cannot find OBJID Scenario_CPU_Option_Title
Debug Message: GalaxyWnd: Cannot find OBJID Scenario_CPU_Option_Checkbox
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask C:\Documents and Settings\SEPHODWYRM\My Documents\My Games\GalCiv2\Mods\Data\Scenarios\*.gc2scenario
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Description_Text
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Tab_Homeworld
Debug Message: Creating Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Galaxy Size Set: 5 x 5
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 0.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 36
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Reply #7 Top
I finally got it to play, and i would download Stardock, but the PC the game is on is not hooked up to the internet. We have highspeed, but I haven't had the time to network my PC with the internet PC.

The version of the game I am playing is the Collectors Edition, I don't know what build though.

I've noted numerous bugs such as occasional crashing during the turn change. I also noted that there was no option to actually declare war aside from attacking an enemy and letting them declare war on you.

Is there any updates or patches for the US version of the Collectors Edition?

As for my previous startup crash problems, I was installing the wrong drivers when I updated. I found the right ones after my last post.

Thanks!