`Failed to update account information`

Refuses to recognise my registration

I bought GC II today and downloaded Stardock. I put in my game details into Stardock so I can d\l the patch. But when I start Stardock, it waits a moment then stays it `failed to update account information`. Nothing seems to fix this.

I then decided to `Enter my stadock account later` after which it downloads some stuff. I get the GCII download to appear, but when i try to download it wants me to register, but it wants me to PAY? When I put in my game`s CD details it says I failed.

What`s wrong? Why won`t Stardock allow me to D\L the beta patchs and wht does it ask me to pay to register?

Please help, it will be appreciated.

Locked Post

Advanced Search

Watch this post

Do not email me updates for this post Email me updates for this post

Successfully updated karma reason!

Your profile shows you registered a Metaverse character on the 20th - did you install over another version today? May have to do a complete uninstall/reinstall to corrct things.

Also, if you have a European version, there was a problem with the serial Numbers. Go here. https://www.galciv2.com/paradox/

Check out the sticky threads here for tips on those having downlaod/Install issues.

Finally, in the boxed version there are two serial numbers - one on the CD sleeve and one on a piece of paper. Make sure you are using the right one.

If all else fails contact Stardock support. They are very responsive. Best support I've ever had on a game.

Good Luck!

Successfully updated karma reason!

Seafireliv

Join Date 03/2006

Interesting, a complete reinstall fixed it. Maybe it was because I bought the SE version, but had to return it and get the standard?

Whatever, tyhanks for your suggestions, Oldstatesman . It all automatically installed with the beta AI that I was looking forward to.

Successfully updated karma reason!