Game freezes after Galaxy Setup

Debug Message: Driver internal error

from GalCiv2 Forums
Hi there,

I just wanted to check in before I went out and bought a new video card or something. Any insights anyone might have are most appreciated. I have as of yet been unable to play the game.

Thanks,
Ben

Debug Message: Version v1.0X.1 last updated on: Mon Mar 6 13:57:14 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/11/2006, 10:58:50
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: HAL
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: ECS
System Model: K7S5A
BIOS: Version 1.00
Processor: AMD Athlon(tm) XP 1800+, MMX, 3DNow, ~1.5GHz
Physical Memory: 512MB RAM
Page File: 322MB used, 927MB available
Windows Dir: E:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Matrox Millennium G450 DualHead - English
Manufacturer: Matrox Graphics Inc.
Chip Type: Matrox G450
DAC Type: Integrated, 360 MHz
Key Device: Enum\PCI\VEN_102B&DEV_0525&SUBSYS_0641102B&REV_82
Display Memory: 32.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: G400DHD.dll
Driver Version: 6.12.0001.1930
Driver Date: 9/14/2004 10:35:40
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Creative SB Extigy
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\Vid_041e&Pid_3000&Rev_0100&MI_00
Manufacturer ID: 1
Product ID: 100
Driver Name: sbext.sys
Provider: Creative Technology Ltd.
Driver Version: 5.12.0001.0038
Driver Date: 5/31/2002 01:21:32
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1152 x 864
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): Matrox Millennium G450 DualHead - English
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: Hardware does not support a color cursor.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask C:\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask C:\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
*DEBUG ERROR: ***TutorialWnd: Unknown edit field Totorial_GridList_Entry type: CustomListEntry ***
Debug Message: TutorialWnd: Cannot find OBJID Totorial_All_Button
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Description_Text
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Tab_Homeworld
Debug Message: Creating Galaxy
Debug Message: Set galaxy size.
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: Driver internal error
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 10.
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: Driver internal error
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: Creating Random Map... Planets
Debug Message: Driver internal error
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 10
Debug Message: Creating Random Map... Resources
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: Driver internal error
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: Driver internal error
Debug Message: Creating Random Map... Done
/repeat 400 times
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: Driver internal error
/repeat
6,060 views 10 replies
Reply #1 from GalCiv2 Forums Top
Also,

I have read the stickies and I've updated all the necessary drivers from the manufacturers' websites. I did notice that the most updated Matrox G450 driver is from 2004, but I've noticed others here with older drivers that are able to play the game. Maybe it's just luck of the draw. :/
Reply #2 from GalCiv2 Forums Top
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: Hardware does not support a color cursor.

First off have you disabled the software mouse in options?
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Reply #3 from GalCiv2 Forums Top
Aye... I've disabled software mouse, plus all video and audio effects.
Reply #4 from GalCiv2 Forums Top
Having confirmed again that my system meets all requirements, employed all on-site recommendations, and contacting customer support, I have yet to resolve the very same problem you seem to be having.

Someone please advise! I want to play this game!
Reply #5 from GalCiv2 Forums Top
As old as your video card is, it looks like you just need to get a newer one. It is bottoming out at the low-end of the scale on the minimum specs, and with no recent driver updates you will probably never get this game working on that card. It would be interesting to see if anyone has the same card as you and can run the game.
Reply #6 from GalCiv2 Forums Top
Tried windowed mode? (make a shortcut to galciv2.exe, then open up its properties and put a space and the letter w after the target and try to run it)
Reply #7 from GalCiv2 Forums Top
I've tried it in windowed mode, both through the video options and by making a shortcut. No dice!

Can someone recommend a good, budget video card? ^^
Reply #8 from GalCiv2 Forums Top
I use an nvidia 5200 and the game runs great on it. They are dirt cheap now too.
Reply #9 from GalCiv2 Forums Top
I'm having the exact same problem, with the exact same debug.err log. No luck running the game past the loading page. Too bad, this game looks sweet. I figure i may just need to get a new video card, but, thats a bit much. Any input or ideas, let em rip.
Cheers.
Reply #10 from GalCiv2 Forums Top
I just picked up a ATI Radeon 9200 off of Craigslist, and after much finagling, the card works. (Loose cables, grr). I'm happy to report that the game seems to be working fine.