Frustrated

from GalCiv2 Forums
Before I updated the game, I had no problem playing. I've stated the issue in my previous post: "activate Stardock Product," and I'm still no closer to an explanation or solution. If I remove the game than re-install it; it's playable and the activate stardock product prompt doesn't appear. The game is store bought and the 28 digit alphanumeric serial number is clearly labelled on the cd jewel case. So, it's been over a day now and I'm wondering if I should just return it to EB. Any support would be appreciated. Thanks.
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Reply #1 from GalCiv2 Forums Top
Reading this post leaves your reader to wonder, as well. I have no idea what you're talking about; it sounds like you have no problems.
Reply #2 from GalCiv2 Forums Top
Ok, Enter the GC2 serial number. It will activate it.

If you got it from the TG.net upgrade, Use that serial.

Also, I think that you may need a stardock account linked email adress, But try your email anyway.
Siege of Centauri
Reply #3 from GalCiv2 Forums Top
Pretty clear to me. After I downloaded the latest update, I try to play the game but am prompted with the Activate Stardock Product box. I enter my serial and it comes back: invalid registration. before update- game playable; after update - not playable. Simple really.
Reply #4 from GalCiv2 Forums Top

Hi Blue Girl.  That definitely is annoying. Sorry about that! I'm going to point this to our IT people to check into.  They'll be in in another few hours so hopefully they can figure out the deal with that.

If that doesn't work, I'll put up a link to an EXE that doesn't have the activation in it because frankly, entering in a 28 digit code sounds pretty annoying to me.  I thought it was only like 12 digits or something.

Reply #7 from GalCiv2 Forums Top

No, I'm not sure what it is. 

I can think of 4 possibilities:

1) Typed in code wrong. It's 28 characters! Ack!

2) The Database of valid serials hasn't been updated with the second run of CDs yet.

3) There's a database glitch

4) There's a misprint on the label. (very unlikely)

One way or the other, it'll be resolved soon. 

Reply #8 from GalCiv2 Forums Top
Scratch number one. I've entered it repeatedly.

I will add that I downloaded Stardock Central and that I'm new to this program. Anyway, the game is listed under "Purchase Software," but a dialog warning appears reading: " Failed to validate your Galatic Civilization 2 registration information." Please verify that you have entered your email address and serial number correctly." Well I've done that to no avail. And I don't recall ever registering before so the email given should be the only one in their database.
Reply #9 from GalCiv2 Forums Top

Just a thought, but does the serial number differentiate between the letter "O" and the number "0"? I was confused when typing mine in as I had "O"s with no slashes through them, so wasn't sure if the slash convention was being usedor not.
Reply #10 from GalCiv2 Forums Top
Did you buy this in Europe - inwhich cause it is a paradox product, go to their website, type in yur serial number from label on manual it will give you a NEW serial number to activate the game, works a treat.

see link

https://www.galciv2.com/paradox/
Reply #11 from GalCiv2 Forums Top
Yes, they are clearly zeros no o's.

And I bought the game at an EB retail store here in BC Canada.
Reply #12 from GalCiv2 Forums Top

Ok, the problem has been corrected.  A bug was introduced when doing an update to our database system. 

Anyway, to get everyone back on track, in Stardock Central, right click on Galactic Civilizations II and choose the option to "Activation Application (w/logging)".  That should activate your serial number and all should be well in the universe.  If that menu option does not show up then GCII is already activated and no further action should be required.

Sorry for the inconvenience.