now have 2 tickets waiting for this... the first one being FAR older than 2 business days:

Ticket ID: OLO-536776
Subject: Validated but....
Department: Support - General
Priority: Received
Status: Open

Ticket ID: NYZ-542692
Subject: My registration information.
Department: Support - General
Priority: Received
Status: Open

I am still waiting for an answer I am staring to get impatient....

Delete the file sig.bin from C:\Program Files\Stardock\TotalGaming\GalCiv2 and relaunch the game. It will ask for your e-mail and serial number again to reactivate. Let me know if that works.

I am having the issue also. My first game said that I had an invalid serial. I just made a new game, and it was fine after that, until now. I've had 4 or 5 games with no problem, and now my biggest game ever, a 94,000 point game, won't submit. Please help me out T-Man. I have a ticket opened: ROI-516018.

Delete the file sig.bin from C:\Program Files\Stardock\TotalGaming\GalCiv2 and relaunch the game. It will ask for your e-mail and serial number again to reactivate. Let me know if that works.

YES!! IT WORKS! thanks to you and Stardock as well since they sent me a mail tellig me the same thing. So if anyone has the same prolem as me, the quote is the answer.

Delete the file sig.bin from C:\Program Files\Stardock\TotalGaming\GalCiv2 and relaunch the game. It will ask for your e-mail and serial number again to reactivate. Let me know if that works.

YES!! IT WORKS! thanks to you and Stardock as well since they sent me a mail tellig me the same thing. So if anyone has the same prolem as me, the quote is the answer.

I did NOT click submit 3 times! and I can't EDIT my 2nd post....

Heh, no wonder the Starforce guys are so envious - it's a way to hassle consumers in a whole new way.

Delete the file sig.bin from C:\Program Files\Stardock\TotalGaming\GalCiv2 and relaunch the game. It will ask for your e-mail and serial number again to reactivate. Let me know if that works.

Is this solution for Stardock Central users only? I bought the game from a store and can't find sig.bin in that folder. However my problem isn't with playing the game, but validating my account through the website in order to download and use stardock central.

If your from europe and have the collectors edition then you may have problems registering via stardock, thus you can't update your game.

This is because they forgot to add the second Product id number in the Collectors edition packaging.

The solution is to go to the download section, in the top right hand corner there is a small message saying.

'bought your game from europe? click here'

Follow that link and then add your collectors edition id number, you will then instantly be given your second number which you can use to vaildate your game and then get access to the patches etc.

Hope this helps

where is the downloading section?

ok i found it, but solution doens't work IHowever my problem isn't with playing the game, but i canot download the patche, stardock central tell me that the serial is invalid, but i controlled him

Hi. I bought one hour ago the german version. now i read that there are a log of bugs with it. What must i do that it can work normaly without crashes?

ok i found it, but solution doens't work IHowever my problem isn't with playing the game, but i canot download the patche, stardock central tell me that the serial is invalid, but i controlled him

Check if you have chosen Galalactic Civilizations 2 in the pull down menu (Product) and then enter the serial (not the serial with GC2 at the beginnig)

nothing invalid serial.... i have an italian version if this can be of help

I also have bought the italian standard retail version and I have the same problem of "invalid serial number" I tried some suggetion posted before (right click on the gal2 in stardock central ) but an error that says that the email addess are different but they are indeed the same.Also I've tried to find the sig.bin file but no trace of it... help me pliz

I think I had just about every problem mentioned in this thread since I installed the 1.1 Beta. I'm currently at the part about a message telling me my registered email addresses don't match while showing me two identical addresses.

Yes, they did warn me about it being a Beta, but I'm still getting a bit annoyed by now, if nothing else for having to type my registration code for the 2225th time. Please at least make it possible to use copy/paste in the fields where I have to type it.

For those that can do it: try using SDC. It may handle itself the activation problem. ANd if that doesn't work, you should be able to update the game to version 1.0X (ie getting the latest non beta update).

I bet Stardock are really beginning to feel the hate for Paradox around about now...

I think I had just about every problem mentioned in this thread since I installed the 1.1 Beta. I'm currently at the part about a message telling me my registered email addresses don't match while showing me two identical addresses. Yes, they did warn me about it being a Beta, but I'm still getting a bit annoyed by now, if nothing else for having to type my registration code for the 2225th time. Please at least make it possible to use copy/paste in the fields where I have to type it.

I've been having this invalid serial problem since I upgraded to beta v1.1, currently I can't play unless I reinstall and just patch to the regular version. Hopefully it will work then but I just hate to have to go through the whole reinstallation issue.

For those that can do it: try using SDC. It may handle itself the activation problem. ANd if that doesn't work, you should be able to update the game to version 1.0X (ie getting the latest non beta update).

Tried again it says that there is a mistmatch with my email addresses ... but they are the same... sigh

I also had the "the product appears to be validated but the serial number or the machine SID don't match" error. Deleting sig.bin and re-launching worked for me. Thanks.