One thing to bear in mind is that not everyone people say is a bug is a bug. Sometimes, people claim something is a bug simply because they either don't like a feature or they don't understand a feature.
Case in point: You claimed starbase modules don't work. Yes they do. Attack Assist and Defense Assist, for instance, do what they claim they do. They Assist your ships in those areas. But the ships have to have something to be assisted. If the ship has no weapons (or no defenses) then there's nothing to defend.
Now, we can debate whether that's clear enough or whether that' s a good idea, but that doesn't make it a bug.
Also, many times users simply don't read the sticky topics which is where the dev team and support put their time. Should the people who follow the instructions be penalized so that people who make the zillionth "Game CTDs on my video card with 3 year old drivers" get immediate care?
Anyway, the point is, we read the posts and make notes. We can't always respond and today we've been trying to send out boxes to the people who don't have the game yet.