Can't RUN GAME!!!!

You, too? I've sent an e-mail to [email protected], and hopefully they reply either to you here or to me via e-mail in a hurry. I am most miffed at this unpleasant turn of events. It was bad enough that my hard drive blew up over the weekend and almost cost me my chance to meet release.

Remove the sig.bin file from your GalCiv2 directory. Start Stardock Central, Games section, right-click on the GalCiv2 item and select the Activate w/logging option.

That should sort it. If it doesn't, please email the activate.log file from the sdcentral directory to [email protected] and I'll look into it.

If you have restored a backup or archive from another computer, you will need to let Stardock Central reactivate it.

It worked.

Thankyouthankyouthankyou!

Chris.

I am glad it functions for you, but unfortunately, the program refuses to allow me to activate my copy. I've attached the error message Stardock Central spits out, and the personal information entries are pretty interesting from a given point of view. I've sent the e-mail to you, Kwilas, and thanks for your assistance.

EDIT: Well, this is interesting. Even if Stardock Central broke down, the game itself activated successfully. Thank you for your assistance, and you can disregard the e-mail. Sorry for not checking all possibilities first, ne?

Hmmm, my edit doesn't seem to be showing up. Well, as it is...

Even if Stardock Central broke down, the game activated successfully when I just tried running it after doing as you said. Thank you for your assistance, and you can disregard the e-mail. Sorry for not checking all possibilities first, ne?

I am getting the exact same error as Culise. I emailed stardock support about this a week ago and have not received any sort of response

I preloaded everything when the preloading began last week.

Please help me get this thing going.

Here are the contents of my activate.log
------


Application start: 2006-2-15 19.50.11

Silent mode

Mode 2

Submitting activation request...

Download: success

Result parsing error (1)

Error activating the product



Application start: 2006-2-15 23.17.39

Silent mode

Mode 2

Submitting activation request...

Download: success

Result parsing error (1)

Error activating the product



Application start: 2006-2-21 22.4.20

Silent mode

Mode 2

Submitting activation request...

Download: failed HttpSendRequest

Result parsing error (1)

Error activating the product



Application start: 2006-2-21 22.16.31

Silent mode

Mode 2

Submitting activation request...

Download: failed HttpSendRequest

Result parsing error (1)

Error activating the product

-----

And here is my game version according to SDCentral
GalCiv2 1.0.005
Tutorials 1.0.015
Movies 1.0.013
Multimedia 1.0.042

I tried switching to the Chicago server since I was noticing that HttpSendRequest failed error.

I still get the same general error trying to activate. This is what is in the activate.log now:



Application start: 2006-2-21 22.24.5

Silent mode

Mode 2

Submitting activation request...

Download: success

Result parsing error (1)

Error activating the product

Brandon71: It sounds like your system is having a problem communicating with the activation server.

For activation trouble or activation for an offline system, please follow this guide.

If you are using an online computer, complete steps prefixed by A
If you are using an offline computer, complete steps prefixed by B

A -Disable your internet connection
AB-Open up the application (to get it to attempt activation) on the system you would like to install to.
AB-Enter your email and Product/Object Desktop serial *
   (If you see the cursor, |, you should be able to paste information using Ctrl+V)
AB-The activation will fail because it cannot contact the server.
AB-Click "Yes" (You would like to activate by email)
AB-Click "Yes" (You purchased your software from Stardock)
A -Re-enable your internet connection
 B-Take all of the information to an online system.
AB-Copy the subject and body and paste it into the appropriate fields of an email to [email protected]

*Please ensure you use the correct serial number when activating. Your serial number should consist of a 28-digit alphanumeric string. Your registration information may be retrieved automatically via email by entering your email address at https://www.stardock.com/support

You will receive further instructions from there.

Please let us know if you have any questions.

-Mike
[Stardock Support]

I'm having the same problem as Brandon71. I've tried the steps above (e-mailing to [email protected]), but I'm not sure I have the correct serial number. The e-mail I got from [email protected] does not list a GalCiv2 serial...just my transgaming.net serial. I was a member when transgaming was upgraded...so I was supposed to get GalCiv2 included with that.

Thanks,

Scott

I am trying Mike's suggestion now.

(I have a connected computer btw)

Well....30 minutes later and I still await a email reply from that activate address...
How long does it take?

I don't know if this will help you or not, but I got this to work on my own....in Stardock Central, under Tools..Settings...Register, one of the tabs had an old e-mail address. After I changed that the activation worked for me.

Well I finally got it to work. I told SDCentral to send my serial # to me and lo and behold the serial # was different than the one I got originally and used to register! I am in now.

Brandon71, you don't have a Stardock.net account under that email address. Please goto www.stardock.com/sdnet_login.asp.

You're also putting your order number into the field rather than your serial number.

Email [email protected] if you're still having problems after sorting this and making sure Stadock Central is using your Stardock.net account into (Tools / Edit Stardock.net account).

soonk, I think I know what your trouble is. See your email for how to sort it. Email [email protected] if that doesn't do it.

As of when I post this, everyone in this thread so far should be sorted. I have to sleep at some point, as does support, but we'll pickup tomorrow. Usually it's a missing Stardock.net record or 2 accounts under the same email address.