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seadart
seadart
Join Date 01/2014
+1

GalCiv2 crashes on load

Steam install and Windows 7

January 25, 2014 2:18:13 PM from GalCiv II ForumsGalCiv II Forums

I just got GalCiv2 from Steam.  I try to load the game but the game immediately crashes.  I'm running 64 bit Windows 7.

 

Debug Message:  Version v2.04 Twilight of the Arnor last updated on: Tue Nov  1 11:59:59 2011
Debug Message:  Checking DX Version.
Debug Message:  *********DXDiag info follows.*********
System Info
Time: 1/25/2014, 14:06:58
DirectX Version: DirectX 11
Machine Name: MIKE-LAP
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Languages: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire V3-471G
BIOS: InsydeH2O Version 03.72.02V1.08
Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz (8 CPUs), ~2.3GHz
Physical Memory: 8192MB RAM
Page File: 2220MB used, 13838MB available
Windows Dir: C:\Windows


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip Type: Intel(R) HD Graphics Family
DAC Type: Internal
Key Device: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_06791025&REV_09
Display Memory: 1760 MB
Current Display Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver Version: 9.17.0010.2932
Driver Date: 12/14/2012 04:42:34
DirectX Acceleration Enabled: Yes
 
Display device 2:
Device Name: \\.\DISPLAY2
Card Name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip Type: Intel(R) HD Graphics Family
DAC Type: Internal
Key Device: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_06791025&REV_09
Display Memory: 1760 MB
Current Display Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver Version: 9.17.0010.2932
Driver Date: 12/14/2012 04:42:34
DirectX Acceleration Enabled: Yes
 


Sound info
Sound device 1:
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10250679&REV_1001
Manufacturer ID: 1
Product ID: 100
Driver Name: RTKVHD64.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 6.00.0001.6564
Driver Date: 2/6/2012 05:41:14
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 
Sound device 1:
Description: M321i-A2 (2- High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_10250679&REV_1000
Manufacturer ID: 1
Product ID: 65535
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 05:44:23
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 


Debug Message:  *********END dxdiag info.*********
Debug Message:  Entering WinMain
Debug Message:  ******* Starting Game Shell *******
Debug Message:  Going Fullscreen
Debug Message:  Preparing to change display settings.
Debug Message:  Using hardware vertex processing
Debug Message:  Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message:  Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4

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seadart
MottiKhan
Join Date 04/2007
+152
Reply #1 January 25, 2014 4:00:36 PM
from GalCiv II ForumsGalCiv II Forums

Hi seadart.

The game is trying to run full screen at 1024 x 768 and your first display is at 1366 x 768.  The resolutions should be equal if you're going to run full screen.

You have a few options.  You can set your screen resolution to 1024 x 768, change the game's display to windowed or change the game's resolution to match your display.

I've found that it's easiest to run the game in windowed mode.

I hope this helps.

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seadart
seadart
Join Date 01/2014
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Reply #2 January 26, 2014 9:39:28 AM
from GalCiv II ForumsGalCiv II Forums

Yes, that worked.  Thank you.  I also found out GalCiv2 doesn't like multiple displays.  I had to remove my external display and change my laptop display to 1024x768.  I was then able to load the game and disable full screen mode.  Then I was able to hook up my external display again and the game loaded.  Thank you for your help.

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seadart
MottiKhan
Join Date 04/2007
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Reply #3 January 26, 2014 6:00:32 PM
from GalCiv II ForumsGalCiv II Forums

Thanks for following up, seadart.  We don't get that very often and it helps to have feedback.

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