Steam bought game not registering

from Stardock Forums

I recently bought this game off Steams flash sale since it was on for an eye popping $5 only. I love strategy games and i thought i would give this a try. Yet every single time i try to load the game from steam it brings up this annoying registration window where you enter in your email, password and serial key box. The problem is when i enter in my stardock account information and click register... nothing happens. i can let it sit all day and nothing happens. I can try to create an account and enter in all the fields but when i click create account it does nothing in that window as well. The only thing that happens is when i close out of this window to register the game that an error pops up saying "an error has occurred while trying to activate the game".

 

Can someone please help?

6,904 views 6 replies
Reply #2 from Stardock Forums Top

If you are using the Windows 8 beta, it isn't currently supported but [email protected] should be able to provide a workaround. Otherwise, shoot them an email anyway and they should be able to help all the same.

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Reply #3 from GalCiv2 Forums Top

Thanks Kyro, indeed I am using Win 8 RP.
I mentioned this in my email to Stardock Support, so I'm now waiting for the workaround.

Reply #4 from Stardock Forums Top

Thank you for the reply. I am indeed using windows 8 as well and i'm glad you could pinpoint the problem. I'll be sending an email to support right away.

Reply #5 from Stardock Forums Top

I am also using windows 8 and having this problem with registration. I sent an email, but has anyone heard back from them? I've tried a few basic things like compatibility mode. If there is a reasonably simple workaround can anyone post it to avoid the wait?

Reply #6 from Stardock Forums Top

I wonder why Stardock support does not simply post the Windows8 workaround in this forum?
Here is the solution I received from Stardock support, working fine:

Quoting Stardock,
This is a workaround activation fix for Windows 8.
You should only have to do this once, unless you re-install on this PC or another:
Download: http://sd.stardock.com/sdactivate_legacy.zip

Please extract its contents here:
C:\Program Files (x86)\Steam\steamapps\common\galactic civilizations ii - ultimate edition
If it asks you to overwrite the existing files say yes to all.

Run the REGISTER_GC2ULTIMATE.CMD file.
Enter your account information and serial key when prompted.
That should activate your game and get you going.
End of Stardock's quote