Downloading updates

I can't even find a place to get them

By on April 25, 2012 8:26:42 AM from GalCiv II Forums GalCiv II Forums

jones81381

Join Date 04/2012
0

I recently bought a new computer and in a fit on nostalgia, I decided to dust off my old copy of Galactic Civs 2 and install it. Installation went wonderfully and the game is working at version 1.0. I am, however, having a great deal of trouble getting the latest updates for it. I've emailed support 3 days ago and aside from the automated response, I haven't heard a thing from them. If anyone here can help me, that would be awesome. Thanks.

7 Replies
Search this post
Subscription Options


Reason for Karma (Optional)
Successfully updated karma reason!
April 25, 2012 8:46:15 AM from Stardock Forums Stardock Forums

What is the ticket # you received?

Reason for Karma (Optional)
Successfully updated karma reason!
April 25, 2012 8:47:32 AM from GalCiv II Forums GalCiv II Forums

CMW-886-15075

Reason for Karma (Optional)
Successfully updated karma reason!
April 25, 2012 8:52:42 AM from Stardock Forums Stardock Forums

If were talking just the base game, then updates would need to go through Impulse/Gamestop (http://www.impulsedriven.com/downloads/impulse_setup.exe).  Have you ever registered your serial number with any kind of account, either through Impulse or Stardock?

Reason for Karma (Optional)
Successfully updated karma reason!
April 26, 2012 12:26:26 AM from GalCiv II Forums GalCiv II Forums

Quoting Rosco_P,
If were talking just the base game, then updates would need to go through Impulse/Gamestop (http://www.impulsedriven.com/downloads/impulse_setup.exe).  Have you ever registered your serial number with any kind of account, either through Impulse or Stardock?

 

I honestly can't remember if I ever registered it. I've had it so long that I can't even remember exactly when or where I got it. That's not as bad as it sounds though, I have a box of PC games that I've collected over the years. I counted them one time and there were over sixty, as I recall. It's just hard to keep up with where all of them came from, but I bought them all new, I know that. There's not really a market for used PC games, which is why I still have almost every PC game that I've ever bought.

 

And that link you provided is working nicely. Thank you very much. ---- Well nevermind. It's telling me that my product code is invalid. I've tripple checked and checked another half dozen times to make sure that I input it correctly. I don't know why it would be saying invalid, unless I did register it before. I honestly can't remember.

Reason for Karma (Optional)
Successfully updated karma reason!
April 26, 2012 7:54:21 AM from Stardock Forums Stardock Forums

Quoting jones81381,

Quoting Rosco_P, reply 3If were talking just the base game, then updates would need to go through Impulse/Gamestop (http://www.impulsedriven.com/downloads/impulse_setup.exe).  Have you ever registered your serial number with any kind of account, either through Impulse or Stardock?

 

I honestly can't remember if I ever registered it. I've had it so long that I can't even remember exactly when or where I got it. That's not as bad as it sounds though, I have a box of PC games that I've collected over the years. I counted them one time and there were over sixty, as I recall. It's just hard to keep up with where all of them came from, but I bought them all new, I know that. There's not really a market for used PC games, which is why I still have almost every PC game that I've ever bought.

 

And that link you provided is working nicely. Thank you very much. ---- Well nevermind. It's telling me that my product code is invalid. I've tripple checked and checked another half dozen times to make sure that I input it correctly. I don't know why it would be saying invalid, unless I did register it before. I honestly can't remember.
Email support@stardock.com with your email and the serial.  We'll see if we can figure it out.

Reason for Karma (Optional)
Successfully updated karma reason!
April 26, 2012 8:31:28 AM from Stardock Forums Stardock Forums

Most likely you registered it to an old email or something along those lines.  Happens all the time.  Give support@stardock.com a shout with your serial and any email addresses you may have used, and we'll sort it out.

Reason for Karma (Optional)
Successfully updated karma reason!
April 26, 2012 11:50:28 AM from GalCiv II Forums GalCiv II Forums

I sent it in, but like I said in the ticket update, having to jump through a bunch of hoops just to get a game update is more than a little perturbing. I'm not asking for a free expansion or anything like that, just the latest update to the base game which I have owned for years. That said, I do appreciate the help that I am getting and I understand you guys are probably just following procedure but that doesn't make it any less perturbing.

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v1.0.0.0    #108436  walnut3   Server Load Time: 00:00:00.0000047   Page Render Time: