Galactic Civilizations II: Known Issues / How to get support

Read this please

By on September 1, 2006 4:35:57 PM from GalCiv II Forums GalCiv II Forums

Frogboy

Join Date 03/2001
+1096

If you are having problems installing from the CD-ROMs, try copying the files from the CDs to your hard drive and then run the installation from your hard drive.  If you are having problems activating GalCiv2, please read this sticky post:

http://forums.galciv2.com/122873

If you have any other problems installing or activating GalCiv2 and you can't find an answer in a sticky post, please e-mail support@stardock.com

With all the hardware and configurations out there, it's inevitable that some people are going to run into a problem.  The most important thing to bear in mind that if something is happening for you, it may not be happening for anyone else. Our job is to do our best to make sure the game works perfectly for you.

When you have a problem, the best tools you have is the debug.err that is in the GalCiv2 directory. It will tell us virtually everything we need.  In addition, you can install Smart Exception from Stardock Central (see downloads section here) from the "free stuff" in Stardock Central. If you have that running and GalCiv II crashes or something, it will create a file that will tell us exactly where.

So that we're on the same page - the game should never crash on you. As far as we know, there are zero crash bugs in Galactic Civilizations II.

The first thing to always do is to make sure you have the latest version of the game.

#1 Game crashes immediately.

Happens to approximately 0.5% of users.

Most common cause: Running your desktop at below 1024x768 or running your desktop in 16-bit color.  This resolves 99% of users.  Check your debug.err and make sure you're not running at some really low resolution.

#2 Game crashes randomly while playing!

Happens to approximately 0.5% of users.

Most common cause: People with older video drivers. We weren't kidding, you MUST HAVE A RECENT (past year) set of video drivers. If you don't, the game will crash randomly. The readme says this. The stickies say this. We're not kidding around here. You must update your video drivers. Ignoring all that and running into the forum and saying "How could they ship this piece of #$@#!" is not going to update your video driver. You must update the video driver. 

Ex: If you're running the nvidia 81.95 drivers, update them to 81.98 or better.

You also absolutely must be running at 1024x768 or higher. That means both X and Y must be equal to or greater than those two numbers.

Next most common cause: People who have eliminated their page file or have a very small page file.  That's your virtual memory.  Check the debug.err and near the top it will say how much virtual memory you have allocated. If it's less than a gig (heck, nowadays you should have at least 2 gigs for virtual memory) then there's your problem. 

Next most common cause: Overheating. The game's 3D engine has no polygon count limit, no texture limit. It's designed so that even 2 years from now, you can with mods plug in advanced textures. Some modders have already put in ships from popular sci-fi movies that have over a million polygons and it works.  But it comes at a cost: Your video cards are fully utilized. And that can translate to heat.  This mostly affects people who have built their own machines and thrown in a powerful video card.  Version 1.0X (and later) support GPU throttling which should solve this.

Next most common cause: People with AMD64 Dual Core who haven't updated their chipset drivers. GO here, get your drivers, play game, have fun.

#3 You lose your mouse pointer

People with nVidia Geforce 6X series cards (for the most part) have reported this. We have yet to get it in our internal lab and it doesn't seem to be that wide spread but it's a real show stopper.  The solution is to use the hardware mouse cursor which is in the video options area of the game.

OTHER TIPS:

Read the stickies! Post your debug.err.  Or at the very least tell us what kind of computer you have (though debug.err will tell us all about your computer). 

For more troubleshooting tips, please read this sticky:

http://forums.galciv2.com/127231

 

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September 15, 2006 1:29:22 AM from GalCiv II Forums GalCiv II Forums
I get an installation Error when trying to update using my serial. When trying to change to version 1.3 it stops abrubtly and states that "An I/O error occured and installation cannot continue." Please Help me? I need that patch . If I cannot turn off Tech Trading , I do not even want to play
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October 1, 2006 7:31:36 PM from GalCiv II Forums GalCiv II Forums
Although I will continue looking for an answer to this problem, I will post a request for help here.

I downloaded the Bonus Pack for GalCivII and installed. Before I did this, the game functioned flawlessly. However, now all the stars completely fill the sectors they are in, and planet textures do not show up, at all.

I have the latest drivers for my video card, and the other specs for the game exceed minimum requirements.

Thanks for any help you can give me.
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October 1, 2006 7:49:45 PM from GalCiv II Forums GalCiv II Forums
The Bonus Pack is actually patch 1.0X, and installing it when you aldready have anything newer than 1.0 will break the game. All you need to do is reinstall and patch back up to 1.31 if needed. All the 'extra' stuff from the Bonus Pack was included in all later patches, so you already have it anyway.
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October 1, 2006 7:51:05 PM from GalCiv II Forums GalCiv II Forums
Thanks, my friend. Especially for the quick response!
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October 6, 2006 2:46:56 PM from GalCiv II Forums GalCiv II Forums
I just downloaded the newest drivers and I thought I finally had everything fixed, but when I started up the game it immediately crashed. I looked at my debug.err and saw:

Debug Message: No files found matching mask C:\Documents and Settings\Owner\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask C:\Documents and Settings\Owner\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask C:\Documents and Settings\Owner\My Documents\My Games\GalCiv2\ships\*.shipcfg

What do I do?
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October 6, 2006 4:08:13 PM from GalCiv II Forums GalCiv II Forums
Those messages are completely normal. You should start a new thread and post the full debug so we can see for ourselves what might be the problem.
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October 7, 2006 7:29:24 PM from GalCiv II Forums GalCiv II Forums
Hi
Ive just recently brought GalCiv1 deluxe edition from a retail store & a week later GalCiv2 dread lords Second hand from a retail store.
Now the problem is ive had no problems updating GalCiv1 but when it comes to updating GalCiv2 it keeps telling me to check the serial number which i have done numerous times. It is a qenuine copy not pirated!
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October 7, 2006 7:29:52 PM from GalCiv II Forums GalCiv II Forums
Here it is:


Debug Message: Version v1.0 last updated on: Mon Feb 6 12:52:05 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 10/6/2006, 15:14:21
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: W3052
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Sempron(tm) 3000+, MMX, 3DNow, ~2.0GHz
Physical Memory: 448MB RAM
Page File: 244MB used, 812MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce4 MX Integrated GPU
Manufacturer: NVIDIA
Chip Type: GeForce4 MX Integrated GPU
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_01F0&SUBSYS_927A1509&REV_A3
Display Memory: 64.0 MB
Current Display Mode: 1024 x 768 (32 bit) (75Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9147
Driver Date: 8/11/2006 21:42:52
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: NVIDIA(R) nForce(TM) Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: NFORCE_VAD
Manufacturer ID: 1
Product ID: 100
Driver Name: nvapu.sys
Provider: NVIDIA Corporation
Driver Version: 6.14.0442.0030
Driver Date: 5/25/2004 18:58:04
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONMASKABLE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): NVIDIA GeForce4 MX Integrated GPU
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 75
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\Owner\My Documents\My Games\GalCiv2\*.StarSystems
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask C:\Documents and Settings\Owner\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask C:\Documents and Settings\Owner\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start
Debug Message: Killing Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Clear data definitions.
Debug Message: Killing Galaxy: Completed
Debug Message: GameUninitialize end
Debug Message: Device not cleared. 1 counts left.
Debug Message: D3D not cleared. 1 counts left.
Debug Message: Destroying Window.
Debug Message: Main Shell terminating normally
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October 7, 2006 7:58:42 PM from GalCiv II Forums GalCiv II Forums
According to the debug you quit the game normally, it didn't crash. You should definitrly update to the latest patch though, which you can find on the downloads page. And FYI, you should be able to run the game, but it won't look pretty as your video chipset does not meet the game's requirements.
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October 7, 2006 8:01:41 PM from GalCiv II Forums GalCiv II Forums
a week later GalCiv2 dread lords Second hand from a retail store.


Used copies are not supported if the original owner registered the serial number. That number in question will be 28 numbers and letters A-F. There may also be a collector's edition serial beginning with GC2-, but those are no longer needed.

If you have tried to register with the correct serial and it fails, then the original owner most likely registered it. You only option in this case is to stick with v1.0 off the disc, return it to the store and get a new copy, or contact sales@stardock.com about purchasing a new serial at a discount.
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October 8, 2006 4:07:50 AM from GalCiv II Forums GalCiv II Forums
Thanks KYRO have sent an E-Mail to sale@stardock.com so will see what happens.
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October 21, 2006 5:25:40 PM from GalCiv II Forums GalCiv II Forums
Kyro:
I am new to posting/forums, etc. But I have always had some crashes with GalCiv2. I think I have done everyting I could think of, as well as follow solutions within the bug reports. I am attempting to play the StarTrek mod with GalCiv2 v1.31. I
hope you can help. I am enclosing my debug file. I will patiently await a reply.
BTW....to all you Stardock personell....GREAT GAME! KEEP UP THE GOOD WORK!

Debug Message: Version v1.31 last updated on: Wed Sep 13 18:41:18 2006
Debug Message: GalCiv2 is activated.
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 10/21/2006, 16:09:55
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: BLACKBEAUTY
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)
Languages: English (Regional Setting: English)
System Manufacturer: ATI___
System Model: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 2.66GHz
Physical Memory: 382MB RAM
Page File: 190MB used, 4402MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI RADEON XPRESS 200 Series
Manufacturer: ATI Technologies Inc.
Chip Type: ATI Radeon Xpress Series (0x5A61)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_5A61&SUBSYS_D6008086&REV_00
Display Memory: 256.0 MB
Current Display Mode: 1024 x 768 (32 bit) (75Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6635
Driver Date: 8/22/2006 21:53:32
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Realtek HD Audio output
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0861&SUBSYS_8086C601&REV_1003
Manufacturer ID: 1
Product ID: 100
Driver Name: RtkHDAud.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.5211
Driver Date: 1/13/2006 18:13:18
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): ATI RADEON XPRESS 200 Series
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 75
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: * Collectors Edition *
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Star Trek 2\Data\ShipDefs\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Star Trek 2\Gfx\Planets\C0*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Star Trek 2\Data\PlanetImprovements\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Star Trek 2\Data\UPIssues\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Star Trek 2\Data\StarTypes\*.xml
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\Metaverse\*.sav
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\temp\*.sav
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\ships\*.sav
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\Logos\*.sav
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\Portraits\*.sav
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\Dread Lords Campaign\*.sav
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Loading Custom Map
Debug Message: Loading Data Defs
Debug Message: Clear data definitions.
Debug Message: Loading TechDefs
Debug Message: Max num techs: 319
Debug Message: Loading ImprovementDB
Debug Message: Loading Component Defs
Debug Message: Loading ShipTypes
Debug Message: Loading ShipConfigs
Debug Message: Loading AnomalyTypes
Debug Message: Loading RandomEvents
Debug Message: Loading UPIssues
Debug Message: Loading ResourceTypes
Debug Message: Loading InvasionTactics
Debug Message: Loading SBmodules
Debug Message: Loading PoliticalParties
Debug Message: Loading Planet Types
Debug Message: Loading Star Types
Debug Message: Loading Game
Debug Message: Loading: Game mode is normal.
Debug Message: Loading Galaxy
Debug Message: Sectors across: 18 x 18
Debug Message: Loading FOW Map
Debug Message: Loading ZOC Map
Debug Message: Loading Planets
Debug Message: Loading Stars
Debug Message: Loading Anomalies
Debug Message: Loading Resources
Debug Message: Loading Civs
Debug Message: Loading Colonies
Debug Message: Loading RallyPoints
Debug Message: Loading Ships
Debug Message: Loading Fleets
Debug Message: Loading Turn Event Log
Debug Message: Loading ENDGALAXYDATA
Debug Message: Updating ZOC.
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 0
Debug Message: UIBeginGameHelper: New Game Started
Debug Message: UIBeginGameHelper: Mods are Enabled
Debug Message: GameScreen: Cannot find OBJID Main_Current_Tech_Title
Debug Message: Destroying ship Romulan Colony Ship M2-1 154. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: Begin
Debug Message: Random Event: End
Debug Message: Yearly Status Dialog
Debug Message: Yearly Status Dialog 5
Debug Message: Yearly Status Dialog 5d
Debug Message: UnitedPlanetsWnd: Cannot find OBJID UP_Race_Container_9
Debug Message: UnitedPlanetsWnd: Cannot find OBJID UP_Race_Name_Title_9
Debug Message: UnitedPlanetsWnd: Cannot find OBJID UP_Race_Portrait_9
Debug Message: UnitedPlanetsWnd: Cannot find OBJID UP_Race_Logo_9
Debug Message: UnitedPlanetsWnd: Cannot find OBJID UP_Race_Votes_Title_9
Debug Message: UnitedPlanetsWnd: Cannot find OBJID UP_Race_Votes_Value_9
Debug Message: UnitedPlanetsWnd: Cannot find OBJID UP_Race_Container_10
Debug Message: UnitedPlanetsWnd: Cannot find OBJID UP_Race_Name_Title_10
Debug Message: UnitedPlanetsWnd: Cannot find OBJID UP_Race_Portrait_10
Debug Message: UnitedPlanetsWnd: Cannot find OBJID UP_Race_Logo_10
Debug Message: UnitedPlanetsWnd: Cannot find OBJID UP_Race_Votes_Title_10
Debug Message: UnitedPlanetsWnd: Cannot find OBJID UP_Race_Votes_Value_10
Debug Message: The Dominion Alliance (6): Researching: Universal Translator
Debug Message: Random Event: Begin
Debug Message: Random Event: EVENT_TYPE_ENDTURN
Debug Message: Random Event: End
Debug Message: Romulan Star Empire (2): Researching: Advanced Computing
Debug Message: Species 8472 (5): Researching: Enhanced Deflectors
Debug Message: The Dominion Alliance (6): Researching: Diplomatic Relations
Debug Message: Updating ZOC.
Debug Message: Random Event: Begin
Debug Message: Random Event: End
Debug Message: Deleting previous save game.
Debug Message: About to auto save.
Debug Message: Save Game: About to save
Debug Message: Saving game D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\AutoSave.sav
Debug Message: Num Sectors Across: 18
Debug Message: Saving: Game mode is normal.
Debug Message: Save game finished.
Debug Message: Finished auto save.
Debug Message: Borg (4): Researching: Planetary Invasion
Debug Message: Destroying ship Bajoran Constructor M1-4 139. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: Begin
Debug Message: Random Event: Espionage
Debug Message: Random Event: End
Debug Message: Updating ZOC.
Debug Message: Updating ZOC.
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: A* Path too long to calculate (5.000000). Aborting
Debug Message: Destroying ship Tholians Constructor M0-6 114. Orbiting: 0
Debug Message: Random Event: Begin
Debug Message: Random Event: End
Debug Message: Destroying ship Colony Ship 157. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Destroying ship Constructor 133. Orbiting: 0
Debug Message: StarbaseDetailsWnd: Cannot find OBJID Starbase_Details_Disband_Button
Debug Message: Error. String Not Found. Table: StarbaseDetailsWnd String Name: DisbandBtn
Debug Message: Destroying ship Ferengi Colony Ship M2-10 224. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: Begin
Debug Message: Random Event: End
Debug Message: Deleting previous save game.
Debug Message: About to auto save.
Debug Message: Save Game: About to save
Debug Message: Saving game D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\AutoSave.sav
Debug Message: Num Sectors Across: 18
Debug Message: Saving: Game mode is normal.
Debug Message: Save game finished.
Debug Message: Finished auto save.
Debug Message: Species 8472 (5): Researching: Enhanced Miniaturization
Debug Message: The Dominion Alliance (6): Researching: Armor Theory
Debug Message: Gorn (12): Researching: Diplomatic Relations
Debug Message: Random Event: Begin
Debug Message: Random Event: End
Debug Message: Romulan Star Empire (2): Researching: Stinger
Debug Message: Destroying ship Colony Ship 112. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0
Debug Message: StarportWnd: Cannot find OBJID StarPort_Planet_Logo_Image
Debug Message: Random Event: Begin
Debug Message: Random Event: End
Debug Message: Destroying ship Constructor 143. Orbiting: 0
Debug Message: Random Event: Begin
Debug Message: Random Event: End
Debug Message: Deleting previous save game.
Debug Message: About to auto save.
Debug Message: Save Game: About to save
Debug Message: Saving game D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\AutoSave.sav
Debug Message: Num Sectors Across: 18
Debug Message: Saving: Game mode is normal.
Debug Message: Save game finished.
Debug Message: Finished auto save.
Debug Message: The Dominion Alliance (6): Researching: Research Centers
Debug Message: Destroying ship Constructor 117. Orbiting: 0
Debug Message: Destroying ship Constructor 49. Orbiting: 0
Debug Message: Destroying ship Romulan Colony Ship M2-10 226. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: Begin
Debug Message: Random Event: End
Debug Message: First contact: Ferengi Freighter M2-12 302 at position 10350.000000,23350.000000 rotation 4.712389
Debug Message: First contact: Iconia III at position 4250.000000,16250.000000 rotation 0.000000
Debug Message: First contact: Ferengi Freighter M2-12 302 at position 10350.000000,23350.000000 rotation 4.712389
Debug Message: First contact: Iconia III at position 4250.000000,16250.000000 rotation 0.000000
Debug Message: First contact: Iconia III at position 4250.000000,16250.000000 rotation 0.000000
Debug Message: First contact: Ferengi Freighter M2-12 302 at position 10350.000000,23350.000000 rotation 4.712389
Debug Message: First contact: Iconia III at position 4250.000000,16250.000000 rotation 0.000000
Debug Message: First contact: Ferengi Freighter M2-12 302 at position 10350.000000,23350.000000 rotation 4.712389
Debug Message: First contact: Iconia III at position 4250.000000,16250.000000 rotation 0.000000
Debug Message: First contact: Ferengi Freighter M2-12 302 at position 10350.000000,23350.000000 rotation 4.712389
Debug Message: First contact: Iconia III at position 4250.000000,16250.000000 rotation 0.000000
Debug Message: First contact: Ferengi Freighter M2-12 302 at position 10350.000000,23350.000000 rotation 4.712389
Debug Message: First contact: Iconia III at position 4250.000000,16250.000000 rotation 0.000000
Debug Message: First contact: Ferengi Freighter M2-12 302 at position 10350.000000,23350.000000 rotation 4.712389
Debug Message: First contact: Iconia III at position 4250.000000,16250.000000 rotation 0.000000
Debug Message: First contact: Ferengi Freighter M2-12 302 at position 10350.000000,23350.000000 rotation 4.712389
Debug Message: First contact: Iconia III at position 4250.000000,16250.000000 rotation 0.000000
Debug Message: Cannot find texture
Debug Message: Ferengi Alliance (3): Researching: MiniBalls II
Debug Message: Cannot find texture
Debug Message: Updating ZOC.
Debug Message: Updating ZOC.
Debug Message: Random Event: Begin
Debug Message: Random Event: End
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet242.png
Debug Message: Tried to enter unprintable character: 8
Debug Message: Tried to enter unprintable character: 8
Debug Message: Save Game: About to save
Debug Message: Saving game D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\QuickSave.sav
Debug Message: Num Sectors Across: 18
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\Metaverse\*.sav
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\temp\*.sav
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\ships\*.sav
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\Logos\*.sav
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\Portraits\*.sav
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\Dread Lords Campaign\*.sav
Debug Message: Save Game: About to save
Debug Message: Saving game D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\Edtoday.sav
Debug Message: Num Sectors Across: 18
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\Metaverse\*.sav
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\temp\*.sav
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\ships\*.sav
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\Logos\*.sav
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\Portraits\*.sav
Debug Message: No files found matching mask D:\Documents and Settings-2\Ed Sumrell\My Documents-2\My Games\GalCiv2\Dread Lords Campaign\*.sav
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: Cannot find texture Gfx\Thumbnails\planets\Planet131.png
Debug Message: Random Event: Begin
Debug Message: Random Event: End
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October 21, 2006 5:34:52 PM from GalCiv II Forums GalCiv II Forums
But I have always had some crashes with GalCiv2. I think I have done everyting I could think of, as well as follow solutions within the bug reports. I am attempting to play the StarTrek mod with GalCiv2 v1.31.


Does it crash without the mod? If the game is only crashing when you're using the mod, you need to talk to the mod's authors.
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October 22, 2006 6:31:25 AM from GalCiv II Forums GalCiv II Forums
I had crashes before the mod additions and b-4 updating
to version 1.31 also. They were just farther apart.
(25 to 40 or so turns b-4 crashing)
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October 22, 2006 12:33:15 PM from GalCiv II Forums GalCiv II Forums
I Don't have ship textures! I tried turning them off. Then I tried turning them back on. Nothing worked! HELP!
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October 22, 2006 1:50:56 PM from GalCiv II Forums GalCiv II Forums
ehsumrell: Install 'SmartException' from the Stardock Central program. Make sure that the program is running and then start your game as normal. If the game crashes it will generate an Exception report that can be emailed to gc2bugs@stardock.com along with your debug.err, so the devs can investigate the crash.

Dimzy: Please go to C:\Program Files\Stardock\Totalgaming\GalCiv2 (or wherever you installed the game at), open the debug.err file you find there in notepad, and copy/paste the contents into a post here. This will give us some technical information that can help troubleshoot your problem.
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October 22, 2006 1:59:37 PM from GalCiv II Forums GalCiv II Forums
Thanks Kyro, will do.
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October 24, 2006 6:47:50 PM from GalCiv II Forums GalCiv II Forums
Debug Message: Version v1.31 last updated on: Wed Sep 13 18:41:18 2006
Debug Message: GalCiv2 is activated.
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 10/24/2006, 16:52:55
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: ACER-B0474DC4D4
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: Acer, inc.
System Model: Aspire 3500
BIOS: Phoenix NoteBIOS 4.0 Release 6.0
Processor: Intel(R) Celeron(R) M processor 1.50GHz
Physical Memory: 446MB RAM
Page File: 269MB used, 1457MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: SiS M661MX
Manufacturer: SiS
Chip Type: SiS 661FX Rev 01
DAC Type: Internal
Key Device: Enum\PCI\VEN_1039&DEV_6330&SUBSYS_00821025&REV_00
Display Memory: 64.0 MB
Current Display Mode: 1280 x 800 (32 bit) (60Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: SiSGRV.dll
Driver Version: 6.14.0010.3654
Driver Date: 3/1/2005 23:47:32
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_00821025&REV_A0
Manufacturer ID: 1
Product ID: 100
Driver Name: ALCXWDM.SYS
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.5790
Driver Date: 2/24/2005 14:20:22
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): SiS M661MX
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high and low resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No string tables in C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM/Data/*.str
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Movies\*.bik
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Movies\techs\*.bik
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Gfx\*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Gfx\Race\*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\sfx\*.wav
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Music\*.mp3
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: * Collectors Edition *
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Data\*.xml
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Data\Techs\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Data\ShipDefs\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Gfx\Planets\C0*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Data\PlanetImprovements\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Data\TerrainColorSchemes\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Data\PlanetDescriptions\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Data\Anomalies\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Data\Events\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Data\UPIssues\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Data\Invasions\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Data\PoliticalParties\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Data\StarTypes\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Data\StarbaseModules\*.xml
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\KHSM\Data\Scenarios\*.gc2scenario
Debug Message: Creating Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Galaxy Size Set: 4 x 4
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 6.
Debug Message: Creating Random Map... Planets
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 10
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Debug Message: Setting Game Options
Debug Message: Creating Civs
Debug Message: Drengin Empire: Intellence -> 40
Debug Message: Altarian Republic: Intellence -> 40
Debug Message: Arcean Empire: Intellence -> 40
Debug Message: Torian Confederation: Intellence -> 40
Debug Message: Yor Collective: Intellence -> 40
Debug Message: Dominion of Korx: Intellence -> 40
Debug Message: Drath Legion: Intellence -> 40
Debug Message: Iconian Refuge: Intellence -> 40
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 0
Debug Message: UIBeginGameHelper: New Game Started
Debug Message: UIBeginGameHelper: Mods are Enabled
Debug Message: Destroying ship Drengin Empire Colony. Orbiting: 0
Debug Message: Destroying ship Altarian Republic Colony. Orbiting: 0
Debug Message: Destroying ship Arcean Empire Colony. Orbiting: 0
Debug Message: Destroying ship Torian Confederation Colony. Orbiting: 0
Debug Message: Destroying ship Yor Collective Colony. Orbiting: 0
Debug Message: Destroying ship Dominion of Korx Colony. Orbiting: 0
Debug Message: Destroying ship Iconian Refuge Colony. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: End
Debug Message: Drengin Empire (1): Researching: Planetary Improvements
Debug Message: Altarian Republic (2): Researching: Xeno Research
Debug Message: Arcean Empire (3): Researching: Space Militarization
Debug Message: Torian Confederation (4): Researching: New Propulsion Techniques
Debug Message: Yor Collective (5): Researching: New Propulsion Techniques
Debug Message: Dominion of Korx (6): Researching: New Propulsion Techniques
Debug Message: Drath Legion (7): Researching: Xeno Research
Debug Message: Iconian Refuge (9): Researching: Xeno Research
Debug Message: Pirates! (26): Researching: Galactic Warfare
Debug Message: Destroying ship Drath Legion Colony. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: End
Debug Message: Destroying ship Torian Colony Ship M0-1 20. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: End
Debug Message: Random Event: End
Debug Message: Altarian Republic (2): Researching: Planetary Improvements
Debug Message: Torian Confederation (4): Researching: Planetary Improvements
Debug Message: Yor Collective (5): Researching: Xeno Research
Debug Message: Drath Legion (7): Researching: Space Militarization
Debug Message: Destroying ship Arcean Colony Ship M0-1 23. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: End
Debug Message: Dominion of Korx (6): Researching: Xeno Research
Debug Message: Random Event: End
Debug Message: Iconian Refuge (9): Researching: New Propulsion Techniques
Debug Message: Random Event: End
Debug Message: Arcean Empire (3): Researching: Xeno Research
Debug Message: Yor Collective (5): Researching: Xeno Communications
Debug Message: Dominion of Korx (6): Researching: Basic Logistics
Debug Message: Random Event: End
Debug Message: Random Event: End
Debug Message: Arcean Empire (3): Researching: Starship Defenses
Debug Message: Random Event: End
Debug Message: Drath Legion (7): Researching: New Propulsion Techniques
Debug Message: Random Event: End
Debug Message: Drengin Empire (1): Researching: Xeno Research
Debug Message: Yor Collective (5): Researching: Planetary Improvements
Debug Message: Iconian Refuge (9): Researching: Galactic Warfare
Debug Message: Random Event: End
Debug Message: Random Event: End
Debug Message: Drengin Empire (1): Researching: Space Militarization
Debug Message: Drath Legion (7): Researching: Advanced Computing
Debug Message: Random Event: End
Debug Message: Arcean Empire (3): Researching: Planetary Improvements
Debug Message: OptionsWnd: Quit Btn
Debug Message: Posting WM_CLOSE message.
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start
Debug Message: Killing Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Clear data definitions.
Debug Message: Killing Galaxy: Completed
Debug Message: Shutting down sound system.
Debug Message: Clearing sound and music handles.
Debug Message: WorkAreaBack.png not cleared 1 counts left.
Debug Message: GameUninitialize end
Debug Message: Device not cleared. 4 counts left.
Debug Message: D3D not cleared. 1 counts left.
Debug Message: Destroying Window.
Debug Message: Main Shell terminating normally
Does This Help?
Reason for Karma (Optional)
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October 24, 2006 9:49:33 PM from GalCiv II Forums GalCiv II Forums
Your video chipset, the SiS M661MX, does not meet the game's minimum requirements. It only has hardware support for DirectX7, while the game requires DirectX8/9 hardware features in order to run correctly. This is the cause of the missing textures.

Unfortunately, there's nothing that can be done about it but to play the game on a different computer, one which does meet the minimum requirements.
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October 26, 2006 3:42:09 PM from GalCiv II Forums GalCiv II Forums
Okay. I Did That. Thnks
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October 26, 2006 6:28:49 PM from GalCiv II Forums GalCiv II Forums
Okay, New Problem. New Machine, Ship Txts Work, Now All The Buttons Are Halved, And Theres No Cursor, Even With It Turned On.
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October 26, 2006 6:48:15 PM from GalCiv II Forums GalCiv II Forums
Post the debug.
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October 26, 2006 6:55:27 PM from GalCiv II Forums GalCiv II Forums
Debug Message: Version v1.4x last updated on: Mon Oct 23 17:43:56 2006
Debug Message: GalCiv2 is activated.
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 10/26/2006, 16:16:33
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: DISCARD01
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: ECS
System Model: M925
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) 4 CPU 1.60GHz
Physical Memory: 224MB RAM
Page File: 177MB used, 704MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: S3 Graphics ProSavageDDR
Manufacturer: S3 Graphics, Inc.
Chip Type: S3 ProSavage DDR
DAC Type: S3 SDAC
Key Device: Enum\PCI\VEN_5333&DEV_8D04&SUBSYS_8D045333&REV_00
Display Memory: 32.0 MB
Current Display Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: s3gnb.dll
Driver Version: 6.14.0010.0033
Driver Date: 8/13/2004 13:42:08
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Vinyl AC'97 Audio (WAVE)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1106&DEV_3059&SUBSYS_45111106&REV_30
Manufacturer ID: 1
Product ID: 100
Driver Name: vinyl97.sys
Provider: VIA Technologies, Inc.
Driver Version: 6.14.0001.4150
Driver Date: 11/25/2005 14:39:06
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Modem #0 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Driver Name:
Provider:
Driver Version:
Driver Date:
Type: Emulated
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Modem #0 Handset Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Driver Name:
Provider:
Driver Version:
Driver Date:
Type: Emulated
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): S3 Graphics ProSavageDDR
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: Hardware does not support a color cursor.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No string tables in C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default/Data/*.str
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Movies\*.bik
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Movies\techs\*.bik
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Gfx\*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Gfx\Race\*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\sfx\*.wav
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Music\*.mp3
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: * Collectors Edition *
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\*.xml
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Techs\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\ShipComponents\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\ShipDefs\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Gfx\Planets\C0*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\PlanetImprovements\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\TerrainColorSchemes\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\PlanetDescriptions\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Matti\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Matti\My Documents\My Games\GalCiv2\ships\*AssaultFighter*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Matti\My Documents\My Games\GalCiv2\ships\*DeathStar*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Matti\My Documents\My Games\GalCiv2\ships\*ImperialTransport*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Matti\My Documents\My Games\GalCiv2\ships\*LambadaClassShip*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Matti\My Documents\My Games\GalCiv2\ships\*ThePulverizer*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Matti\My Documents\My Games\GalCiv2\ships\*TieAdvanced*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Matti\My Documents\My Games\GalCiv2\ships\*TieFighter*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Matti\My Documents\My Games\GalCiv2\ships\*TieInterceptor*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Matti\My Documents\My Games\GalCiv2\ships\*Tiebomber*.shipcfg
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Anomalies\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Events\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\UPIssues\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Invasions\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\PoliticalParties\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\StarTypes\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\StarbaseModules\*.xml
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: Device lost
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start
Debug Message: Killing Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Clear data definitions.
Debug Message: Killing Galaxy: Completed
Debug Message: Shutting down sound system.
Debug Message: Clearing sound and music handles.
Debug Message: GameUninitialize end
Debug Message: Destroying Window.
Debug Message: Main Shell terminating normally
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October 26, 2006 8:33:43 PM from GalCiv II Forums GalCiv II Forums
I can't find any DirectX support specs on that chipset, but given that driver support was discontinued for it two years ago, as well as the other stats on that machine (The RAM is also below the min requirements), I'd suspect that it does not support DX9 either. You may try to find newer drivers for it, but I doubt any such thing exists.
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October 26, 2006 8:40:50 PM from GalCiv II Forums GalCiv II Forums
Crap.
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