GameSpot


GameSpy


IGN


UGO


IC-Games


Firing Squad

Sign Up | Lost Login?

Can't find account info HELP IN HERE!

By Bitobah on February 24, 2006 9:40:31 PM from GalCiv II Forums GalCiv II Forums

Bitobah

Join Date 02/2003
0
Well, my serial number wasn't working for the Collector's Edition DL and the situation hasn't changed with the patch either. I have been told numerous times that I must have "purchased from a different account than I log in with" but I am positive that I am using the same log in name and e-mail. I have sent a few e-mails to customer service, but no response yet.

It keeps telling me that "Gal Civ 2 Serial code is not register to this account." I have had Stardock look up my code nearly six times now, copy and pasting the code into the both the CE and normal blanks. Has anyone overcome this problem? Is there any other recourse than to just sit back and wait? I really would like the bonus content, and since I pre-ordered nearly a year ago, I feel a bit in need of some attention!

What can I say, I'm an old fan who wants to cash in on my loyalty!

Bitobah
Pinned Post   |   163 Replies
Search this post
Advanced Search
Subscription Options

Reason for Karma (Optional)
Successfully updated karma reason!
7 Pages Jump to PageFirst 3 4 5 6 7 
Reply #101
SLord
Join Date 03/2006
0
March 24, 2006 11:20:34 AM from GalCiv II Forums GalCiv II Forums
Hi, I have serious problems registrating galciv II

stardock central

First i'am not sure i i have typed the seriel correct, because i can not tell the difference between zero (0) or the letter O on the small label on the manual. And yes i have tried changing between zeros and letters it's still no difference.


Galciv2 website

If i try typing my serial with the letter O on the website i get a error code




Server Error in '/' Application.
--------------------------------------------------------------------------------



Operator is not valid for type 'DBNull' and type 'Integer'.



and so on...



if i type in the one with zeros i get the message:



Error 12: Invalid Collectors Edition Serial Number



* You Collectors Edition Serial was not registered. Please check your number and try again.







Please anyone HELP!!!!!!

AND yes this is a duplicate post, i have already posted on the stardock support forum but i have noy recived a reply.
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #102
Antenociti
Join Date 07/2005
0
March 25, 2006 6:11:20 AM from GalCiv II Forums GalCiv II Forums
also have store bought limited edition and cannot get updates. stardock says im not registered and tries to make me buy the game or game credits.
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #103
Sunray 88
Join Date 03/2006
0
March 27, 2006 5:48:48 PM from GalCiv II Forums GalCiv II Forums
I am having the same problem as the other posters here - a store bought copy of the collectors edition with a serial number that is not recognized by Stardock. Can you help?

Cancel - I checked all the other posts and found the Paradox link which worked for me.

Reason for Karma (Optional)
Successfully updated karma reason!
Reply #104
SLord
Join Date 03/2006
0
March 28, 2006 8:55:37 AM from GalCiv II Forums GalCiv II Forums
Finaly, it works
Translated my paradox serial for galciv2 here Link
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #105
LincolnshireLad
Join Date 03/2003
0
March 29, 2006 2:30:28 PM from GalCiv II Forums GalCiv II Forums
I also have a problem. I bought the game (Collectors Editon) from an UK store and was able to use my email address to download the Stardock content. No problems.

I then downloaded v1.1 beta but it wouldn't accept the CE serial number as the activation code. I then used the option which said something like 'Bought in Europe? Get new serial numbet here'. I put in the CE serial number but it woudln't accept it. I put it in again in lower case and it said that the serial number was connected to another email address. I have two email addresses, one of which is for family and friends only, and I know I didn't use that one.

I contacted Stardock and got a reply asking if I had activated the Stardock content and I replied saying yes. I also gave them the CE serial number they asked for. Since then, nothing.

I click on the GC2 icon on my desktop and it keeps asking me for the activation code. I haven't been able to play GC2 for 4 days now and I'm getting really p*ss*d off. All I want is a working activation code so I can download updates and play the game.
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #106
Quarnz
Join Date 04/2006
0
April 3, 2006 6:56:59 PM from GalCiv II Forums GalCiv II Forums
I got the same problem, can't download the patch via Stardock Central for a store bought Galciv2 (not the CE) in Australia. I sent an email to Stardock support, but i havn't heard anything from them as yet. Can anyone help me out??
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #107
Hook69
Join Date 03/2003
0
April 4, 2006 5:02:50 PM from Stardock Forums Stardock Forums
Wait for Wednesday. That was the day when my support ticket at stardock was answered. In my case Derek B. He helped me only on Wednesdays. Don't know if he is the only parttime support guy. But for me - whether by coincidence or not - Wednesday was the golden day. Look at my thread http://www.galciv2.com/Journals.aspx?AID=110280 and maybe the links inside will help you. (My problem was another than yours, but they suggested me a solution that sounds like it could help you).
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #108
gietzeng
Join Date 10/2003
0
April 13, 2006 11:05:27 PM from GalCiv II Forums GalCiv II Forums
Back when I bought GalCiv, I had an email address that has since changed (insofar as it dropped on "name" from the domain). Not realizing this, I purchased GalCiv 2 with the new (shorter) email address and am now unable to download it.

Emailed support but no reply so far.
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #109
beatloafer
Join Date 04/2006
0
April 14, 2006 4:13:44 PM from GalCiv II Forums GalCiv II Forums
I actually purchased GalCiv2 at the store and the game installed fine with the serial number... but now Stardock Central does not like my serial number and I can't download any updates... HELP.

This is a US retail version purchased at Electronics Boutique... not Collector's Edition.
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #110
yan338
Join Date 04/2006
0
April 19, 2006 12:36:23 AM from GalCiv II Forums GalCiv II Forums
I am having the exact same problem, except that it's a store bought copy, please help!

Hey. I just brought the game and instantly recieved my confirmation and serial number in an email.
However when I try to register the game on Stardock Central so i can download it I get the error:

"The email address you entered does not match our records."

However it SHOULD. I havn't changed my email address at all, and it is the same one I used to purchase the game AND setup Stardock. It doesn't have any funky characters in it either and I have typed it in correctly every time.

So I click the option for Stardock to send me an email with all the serials for the games I have purchased. And guess what? It's not showing Galactic Civilisations 2 or the serial. What the hell is going on? I've brought the game, got the confirmation and the serial key, and somehow it can't find anything?





Any help would be insanely appreciated.


Reason for Karma (Optional)
Successfully updated karma reason!
Reply #111
Sanjuro Chupacabras
Join Date 04/2006
0
April 20, 2006 11:34:29 PM from Stardock Forums Stardock Forums
i purchased GalCiv2 at a retail store and cannot log in to get the patch. it tells me i have an invalid email.
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #112
Arkhen
Join Date 03/2006
0
April 28, 2006 12:04:57 AM from GalCiv II Forums GalCiv II Forums
I'm having this same problem , but it with the CE content and the patch.

my serial number does not work.

Ah, Galactic Civilizations II: Serial Number Swap for Paradox(Europe) works

thx.
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #113
Gonodar
Join Date 04/2006
0
May 3, 2006 3:30:48 AM from Stardock Forums Stardock Forums

I have installed the patch and unlocked the bonus material for GalCiv2 LE. When I try to start the game, it asks info for activation. I enter my emailaddress and serial code correctly and all I get is an error message. So I think have the problem as everyone else, who have writen here.


Please, help me!! My galactic fever is soon getting dangerously high if can't get playing

Reason for Karma (Optional)
Successfully updated karma reason!
Reply #114
Old Coast
Join Date 02/2006
0
May 13, 2006 1:47:50 AM from GalCiv II Forums GalCiv II Forums
Same Problem here, Both my CE serial numbers seem useless and I've been getting nowhere with tech support for a week. I had another account for GC 1 with a different name and email. I don't know how they could have got confused.
Would sure like to play with the patch. I also pre ordered GC2 and bought GC 1. This is a drag.
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #115
yan338
Join Date 04/2006
0
May 14, 2006 11:09:40 AM from GalCiv II Forums GalCiv II Forums
This has probably been mentioned before, but the only thing that ended up working for me was manual activation, after numerous emails to tech support.

Go to this webpage for instructions:
Link

make sure when you enter your serial number that's it's all caps (at least, that's what it needed from me). I didn't receive any notification but the next day Stardock Central said my game was registered and I was able to fully use and update it. Hopefully this will help someone.
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #116
blackplague68
Join Date 05/2006
0
June 13, 2006 2:09:54 PM from GalCiv II Forums GalCiv II Forums
is there any way I could reregister my serial number with my email?
my brother has one on his but I have sdc or something on mine and its all messed up
it won't let me download the patches through sdc
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #117
Wildbill57
Join Date 05/2003
0
July 6, 2006 8:24:18 PM from Stardock Forums Stardock Forums
I received GalcivII for my birthday on the 2nd of July. I still can't play my birthday present because I registered Galciv I under the same email address, and the serial number that is registered is for the first game. I can't activate and I can't play. I have sent two emails to support with no response. Please help.

Wild bill
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #118
Wildbill57
Join Date 05/2003
0
July 10, 2006 11:43:31 AM from Stardock Forums Stardock Forums
Manual activation worked like a charm. Many, many thanks to yan338 for his super suggestion. Follow the instructions carefully!
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #119
Wildbill57
Join Date 05/2003
0
July 10, 2006 11:44:53 AM from Stardock Forums Stardock Forums


This works for those that are having activation problems.
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #120
Asuka
Join Date 03/2006
0
July 19, 2006 2:47:01 AM from GalCiv II Forums GalCiv II Forums
Also I can't registrate my game via stardock I have looked up the serial number for 4 times now but still sd-central keeps saying that my serial number is invalid ;_;)
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #121
Asuka
Join Date 03/2006
0
July 19, 2006 10:57:08 AM from GalCiv II Forums GalCiv II Forums
Oh lord I'm plain stupid.Please disregard my last post.I didn't realize I chose the wrong game in the registration menu.
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #122
Dustin Compagna
Join Date 09/2006
0
September 10, 2006 7:13:14 PM from GalCiv II Forums GalCiv II Forums
I, like everyone else can't update my game version. I bought a used version out of a store and some time ago was able to update without any troubles and now i'm being told of a conflict between e-mail registered and serial #. Just in case i ran ALL of my current e-mail adresses (and a few of my old ones)through your recovery system, all of them came back as not being in the data base. So i created a fresh account and tried to register my serial number there only to have it tell my that the serial number is not registered to that account. Confused and lost now, a lil help?
Reason for Karma (Optional)
Successfully updated karma reason!
Reply #123
Patrick Ford
Join Date 03/2001
+38
Stardock
September 12, 2006 7:58:32 AM from GalCiv II Forums GalCiv II Forums

Dustin,

The problem is most like due to purchasing a "used" copy.  The license for GalCiv2 is non transferable and most likely the serial number with the game had already been registered to the original owner. 

There is an upgrade path that is offered to get an official version if this is the case.  You best course of action is to email support@stardock.com with this problem.  Be sure to include your email address and your serial number and they will be able to assist you further.

Reason for Karma (Optional)
Successfully updated karma reason!
Reply #124
Lord Skot
Join Date 07/2001
0
September 21, 2006 7:21:30 PM from GalCiv II Forums GalCiv II Forums
I seem to be having a similar problem as well. I created this account years ago. I recently purchased a retail version of Galciv 2 and registered it useing a different email and password. no problems untill I changed my email address and tried to update my profile. the page locked up and now I can't login at all. I only discovered this old account by accident, I had forgot all about it.

Reason for Karma (Optional)
Successfully updated karma reason!
Reply #125
The Islamic Frontier
Join Date 01/2007
0
January 26, 2007 10:28:16 PM from Stardock Forums Stardock Forums
well im having problems with me serial number each time i put it in the stardock account it keeps saying my serial number is invalid this is for GC2 and im from europe does it matter or some things im from the UK
Reason for Karma (Optional)
Successfully updated karma reason!
7 Pages Jump to PageFirst 3 4 5 6 7 
View all recent posts
Mark all posts as read  •   Delete cookies created by the forum  •   Return to Top
Stardock Forums v1.0.0.0    #108436  walnut3   Server Load Time: 00:00:00.0003281   Page Render Time:
About us | Contacts | Privacy Statement | Register
©1995-2013 Stardock Entertainment. All Rights Reserved.